If you are witnessing the Xbox Series X something went wrong error on your console screen, you are probably attempting to play a next-gen version of your game, or, you have an external hard drive plugged into your Xbox Series X.

The Xbox Series X something went wrong error can be accompanied by a few different codes, such as; 0x800708ca and 0x87e50031. A hard reset of your console or a system update can possibly get rid of this temporary issue that you are experiencing on your Xbox.

We have created this guide to assist you in what this error means, and why it is coming up on your screen, as well as providing you with 6 easy troubleshooting tips to help you get rid of this problem when you are trying to play your latest game on your Xbox Series X.

What does ‘something went wrong’ mean on Xbox series X

Xbox Series X something went wrong

What does Something Went Wrong mean on Xbox Series X

The Xbox series X ‘Something Went Wrong’ error is normally accompanied by an error code such as 0x87e50031 and is a temporary issue Xbox is experiencing with their server or your console is experiencing problems.

  • This error will transpire when you are trying to play a next-generation version of your game
  • You have completed a network transfer on your Xbox X
  • Your console may be experiencing issues with its motherboard
  • The files on your Xbox Series X are corrupted

What is Xbox Series X Error code 0x800708ca

Xbox Series X Controller

Photo by Anthony Choren on Unsplash

Xbox Series X error code 0x800708ca means your Xbox cannot play your upgraded game on your console.

If you have upgraded your game to the latest next-gen version, you can witness this error code when you launch the game on your console.

This is due to an install issue, and also appears if you have completed a transfer between one console to another.

What is Xbox Series X error code 0x87e50031 

The Xbox Series X error code 0x87e50031 will appear in the early seconds of launching a game on your console.

Your game is unable to load and will crash almost instantaneously. This is potentially a result of the game data not being 100% downloaded onto your Series X console.

This is a temporary issue and can be fixed by completing our troubleshooting fixes.

How to fix Xbox Series X Error code 0x800708ca

Xbox Series X something went wrong

Photo by Louis-Philippe Poitras on Unsplash

Fixing the Xbox Series X something went wrong error code 0x800708ca can be completed by following these easy fixes;

Fix 1. Reset your console

Step 1. Go into ‘Settings’ on your Xbox

Step 2. Select ‘System’ and then ‘Console Info’

Step 3. Click on ‘Reset Console’

Step 4. Make sure you now choose ‘Reset And Keep my Games & Apps’

Your Xbox Series X will now complete a reset.

Fix 2. Uninstall and reinstall the game

Step 1. Go into the ‘My Games and Apps’ section

Step 2. Highlight onto the game that is causing this error code to transpire on your screen

Step 3. Click on the ‘Start’ button and select ‘Uninstall’ to remove the game

Step 4. Find the ‘Full Library’ option and click on ‘All Owned Games’

Step 5. Locate the game you uninstalled and click on ‘Reinstall’ followed by ‘Install All’

If your game was previously downloaded with corrupted files included, this will get rid of them.

Fix 3. Confirm a system update

Step 1. Click on the Xbox main button

Step 2. Select ‘Profile and System’

Step 3. Press on ‘Settings’

Step 4. Under ‘System’ click on ‘Updates’

If there is an option to install an update, click on this and confirm.

Fix 4. Complete a factory reset

Before proceeding with a factory reset, please note this will erase all data on your Xbox Series X, and should only be completed if you have tried all other options.

Step 1. Go into the ‘Settings’ section on your console

Step 2. Click on the ‘System’ option and choose ‘Console Info’

Step 3. Select ‘Reset Console’ followed by ‘Reset and remove everything’

Confirm this act. Once this has been completed, you will need to redownload your games and applications.

How to fix  Xbox Series X error code 0x87e50031

The Xbox Series X error code 0x87e50031 is similar to that of the error code 0x800708ca, so using the 4 easy fixes already outlined should help get rid of this error code too.

There are a few additional fixes to note when it comes to this error code;

Fix 5. Complete a full shutdown

Xbox Series X users have noted that completing a full shutdown of their Xbox has helped get rid f this error code;

Step 1. Switch your console off completely

Step 2. Unplug your Xbox for around 30 seconds

Step 3. Once you have plugged it back in, turn it on again

Step 4. Wait for 45 – 60 seconds before launching your desired game

Fix 6. Remove an inserted disc

If you have experienced this error code after downloading an upgrade of a game, you may have completed this download while a disc for a different game was inserted in the console.

Remove any other discs and redownload the update.

The error code 0x87e50031 has also been bypassed by continuously launching the game you want to play after every time it has crashed until it eventually loads up successfully.


We hope our guide has helped you fix your Xbox Series X from experiencing the ‘Something went wrong’ error that can be accompanied by error codes such as 0x800708ca and 0x87e50031 on your screen when you have been trying to launch your next-gen game, so you can get back to playing Outriders or Black Ops without any further interferences.

If for some reason the above 6 easy fixes have not helped get rid of the temporary error code issue, there may be an issue with the Xbox server. You can check to see if the Xbox server status is down, by clicking here.

Xbox also has a support page you can make use of, as well as their own Twitter support page that you can keep up to date with.