If you own a Google Mini, you’re likely to have heard Google Home Mini keep saying something went wrong. Even when you’re not in the room. This glitch is becoming more widespread, with the users of the Mini wondering what has happened to their device.
The weirdest part of it is that your Google Home often says something went wrong when it hasn’t even been spoken to. Some users believe the issue is due to Google mishearing someone and believing it heard “Hey Google!”. Others advise it is due to traffic or other loud sounds.
Therefore we’ve decided to take a look into why Google Home Mini keeps saying something went wrong and how to fix it. Whether it’s a new model or an older one, we expect these troubleshooting techniques to be successful.
Google Home Mini Keeps Saying Something Went Wrong
Photo by Thomas Kolnowski on Unsplash
If you use Google Home, you are probably aware of the error message that says “something went wrong”. Some reasons your device may do this is due to:
- Internet dropouts
- A programme crash
- Your music is being played on another device
- The google home app isn’t updated
How to fix Google Home Mini issues
Photo by Thomas Kolnowski on Unsplash
If your Google Home mini is experiencing the ‘something went wrong error’, we have some quick and easy troubleshooting tips to get your Mini back in order.
Fix 1. Reboot your Google Mini
Although this may seem like an obvious fix, rebooting your Google Mini can actually help to resolve a lot of issues. Especially when your device has become disconnected from the internet. To reboot your Google Mini all you need to do is unplug the device from the power, wait a few minutes, plug it back in and then allow another few minutes for it to start up.
You will know when your device is ready as it will say ‘I’m your Google assistant’. When this happens you will have to set up your device via the Google Home app. Treat it like it is a whole new device. This allows you to then reconnect and see if your issue has been resolved.
Fix 2. Reset your device your Google Home Mini
If rebooting your device didn’t work, next we’d recommend resetting the device, here are the steps in order to do this:
- Press and hold the small button underneath the device for 20 seconds
- After this time you will hear a tone, which advises the device is now resetting
- Remove your finger and follow your device to restart
- Once this has been set up, you may need to reset your device in the Google Home app, however, this issue is fairly straightforward.
However, if this method was not successful, we’d advise checking out our next easy fix.
Fix 3. Change Google Assistant language
Next, we’d recommend changing the language of your Google Assistant. Obviously, you will want to use a language you understand. If you are English speaking and your Google device struggles to understand you, this is an ideal way to fix this.
Within your Google Home Mini, there are many variations of language variations. From American English to British English and even different parts of the UK such as Irish. If you’re unsure how on how to change these settings, here’s how to do so:
- Open the Google Home app
- Select your picture in the top right-hand corner
- Choose Assistant settings
- Followed by Assistant voice
- Then choose your language from a drop-down
- If you use more than one language you can select a second one below.
Fix 4. Check your internet speed
If you are so far not having any success with fixing the issue at hand, we’d recommend turning your attention to your internet connection. As your Google Home Mini does require a strong internet connection in order for it to work.
Before rebooting your router, it’s worth seeing if the internet connection is a problem first. You can do this by using a Speed Test site. By allowing the site to run a quick test on your connection, you will be able to find out how strong your connection is.
For download speed, the higher the number the better, but the will vary depending on your package. Find your maximum speeds from your Broadband provider and decide whether this is high enough. However, if you notice you are not getting good speeds, we’d recommend rebooting your router.
How to reboot your router
If the above hasn’t been successful, we’d next advise you to reboot your router. If you are unsure of to do this, here’s how:
- Unplug your router at the wall
- Allow the router to switch off completely
- Wait 3 minutes
- Plug the router back in
- Allow a further 5 minutes for the router to be up and running again.
You can then retest your speed and see if this is any better.
Fix 5. Update the Google Home app
Another simple fix is to update the Google Home app, as the device is run through the app primarily. In order to make sure you are running the latest version of the app, head to the Google Play Store or the App Store. Search ‘Google Home’ then if there is a button to press update, click this and allow your app to update.
Then attempt to use your Google Device again.
Fix 6. Clear the Google Home app cache
If are still unable to fix the Google Home Mini Keeps Saying Something Went Wrong Error, next we’d recommend removing any cached data. The cache simply holds all of the old versions of app data. Including bugs and other issues which may stop the app from running correctly. To delete your Google Home App Cache on iPhone, here’s how:
- Close your Google Home app, and make sure you’ve removed it from your carousel
- Head to settings > Choose Apple ID
- Next choose iCloud, then Manage Storage
- Scroll down to find the Google Home app
- Click this then choose delete data
- This will delete any data for the Google Home app in the iPhone and also the cloud.
To clear the Google Home app cache on Android devices:
- Head on to Apps > Settings > Applications > Application Manager
- Tap Google Home app
- Then choose Storage
- Tap clear cache, then click clear data
- Finally, tap ok and your Google Home data should be removed.
Fix 7. Delete Google Home voice data
If clearing the cache of your Google Home app hasn’t been successful, we’d recommend deleting the stored Google Home voice data. If you are unsure of how to do this, we have broken this down into easy to follow steps:
- Launch your Google Home app
- Select your image in the top right-hand corner
- Next, click ‘My Activity’ and choose ‘Saving activity’
- You can choose to then turn off any save data including saving audio, web and app activity
- Then click ‘close’
- You can then scroll down to the search bar which says ‘Search your activity’
- Under the option, you will see delete with a drop-down. You can then select, a time period.
- Alternatively, go to Auto-delete and choose when you’d like data to be deleted, e.g. 3 months, 18 months etc
Once this has been completed all of your Google Home voice data should have been removed.
After removing save data, close the app and then reopen it before attempting to speak to Google again.
Conclusion
We hope these tips have been successful when trying to fix the issue when your Google home mini keeps saying something went wrong.
However, we hope this won’t be necessary if these fixes do not work, we’d recommend contacting customer service. The error may be due to a defective device, therefore will be unable to be fixed via troubleshooting. If you’re looking to contact Google Support, you can do so here.
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