If Xbox Live won’t connect, have you checked if your internet connection is active without any latency issues?

Xbox Live is an online platform, so it must be constantly connected to a network that supplies adequate bandwidth.

Besides your internet connection, is there a pending software update on your device? An outdated operating system is another cause of this connection issue.

There are a few simple solutions you can execute on your device if your Xbox Live won’t connect. With this guide, we will expand on these fixes, as well as provide you with enough information so you can understand why you have experienced this setback on your Xbox console, or Windows device.

Why won’t Xbox live connect?

Xbox Live won't connect

Xbox Controller

Xbox Live won’t connect if the platform’s server is down. If this happens, the request from your console to access the server won’t reach the Xbox Live database which is why you may be left on an Xbox ‘connecting’ display. Because Xbox Live operates through Microsoft, if there is an outage, it can affect Xbox Live.

If there are no issues with the server, Xbox Live won’t connect if the following errors have occurred;

1. Poor internet connection

Because Xbox Live is an online multiplayer platform to play games, you need to connect it to a stable internet connection to work.

If your network connection is unstable or unable to supply adequate bandwidth, Xbox Live won’t be able to connect.

2. Pending updates

Your console, whether an Xbox or Windows device may have updates that you need to complete for your device to connect to the Xbox Live service.

If you use an outdated operating system, you will be more prone to performance-related issues.

3. Faulty cables

If you are on an Xbox, your connecting cables could be faulty or damaged which is preventing your console from getting a secure connection.

4. Throttled network

An overload of multiple devices connected to the same network will sometimes interfere with how well a device can connect because it won’t receive the right amount of bandwidth.

Xbox Live won’t connect it has to compete with many other devices to receive an adequate connection.

How to fix Xbox Live won’t connect

Xbox Live won't connect

Xbox Live won’t connect

First, check the Xbox Live server to confirm if the whole platform is down. If the Live server is down, you will need to wait until Microsoft sort out the issue from their end. This may affect other elements of the program. When Xbox Live won’t connect it will interfere with your login and gameplay.

However, if the Xbox server is up and running, you will be able to troubleshoot your device with these easy steps;

1. Reset internet connection

A reset on your Wifi router will refresh your network and allow Xbox Live to re-establish a connection to the server.

To complete this, unplug your modem after you switch it off. Leave it alone for a couple of minutes before you reconnect it.

Once your Wifi connects again, launch Xbox Live.

Tip, you can also check the performance speeds of your internet connection.

2. Complete updates

If there are any pending updates, make sure you action these. You want to always operate on the latest version to ensure performance issues have been fixed, and any bugs that were in your previous operating system have been removed.

Check the OS version on your device, as well as your browser to see if you can activate an update.

3. Check cables

If you’re on Xbox, check that your cable is connected securely and that there are no faults or any damages.

You can test your HDMI on a different device to see if it works. If it doesn’t, you will need to replace your cables.

4. Disconnect devices

Disconnect any devices from your network if you do not need to use them. This will free up your bandwidth so Xbox Live doesn’t need to compete for bandwidth.

Once you’ve done so, restart your Xbox Live device and relaunch the app.

5. Reset your console

Reset your console to get rid of any contaminated software that may be sitting in your system.

Turn your device off for a few moments and unplug it. Reconnect it and turn it back on.

Relaunch Xbox Live.

Does Xbox use a special HDMI cable?

HDMI Cable

Xbox Live won’t connect

Xbox does not use a special HDMI cable. When you first purchase your Xbox (Series X) an HDMI cable that is 2.1 enabled will be included. A 2.1 cable is used to support 4K gaming at high speeds. You do, however, need to connect this cable to a 2.1 HDMI port on your TV. 

You can use this cable without a TV that is 2.1 enabled.

If you’ve found that your HDMI is damaged, which is why Xbox Live won’t connect, you can find a replacement cable on Amazon.

(Did you know; there are around fifty million active users on Xbox Live).

You can check out their variety here.

Why is Xbox Live not letting me sign in?

Xbox Live won't connect

Xbox Live won’t connect

Xbox Live won’t let you sign in if there’s been a recent system glitch. This error will stop your request from reaching the Live database when you try and request access. This can be caused by a momentary loss of connection, or if Microsoft has experienced an internal error.

Are you certain you have the correct username details? You won’t gain access to your account if you are using the wrong login credentials.

If you’ve forgotten your password, you will be able to reset your security information by selecting ‘Forgot Password’.

Have you experienced an error code on your device when you try and make use of your Xbox Live account?

How can I gain access to my Xbox Live account?

You can regain access to your Xbox Live account if you have the correct login details by using the following steps;

  • Restart your Xbox console or Windows device
  • Check for system update
  • Change your password

If you are on an Xbox, you can reboot your device by holding down on the ‘Power’ button for around ten seconds when the console is still on. You can turn it back on.

Why won’t my Xbox connect to Xbox Live with WIFI?

Xbox Live won't connect

Photo by Billy Freeman on Unsplash

If your Xbox is not connected to the correct network, it will be unable to connect to Xbox Live. In the settings section of your console, you need to ensure you have chosen the right Wifi, and that you have input the correct password for your internet. 

If your Xbox console has already been paired to the correct Wifi network, your ISP (internet service provider) may be down or experiencing performance issues.

This will interfere with your console gaining access to the Xbox Live server.

You should first check that you have configured your console to the correct Wifi network with the correct password;

Step 1. Open Settings and select ‘System Settings’

Step 2. Check you have chosen the correct Wifi network

Step 3. Re-enter your password

You should be able to press ‘Test Xbox Live connection’.


With this easy to follow guide, we hope we’ve helped you understand why Xbox Live won’t connect on your device, and that you were able to rectify this problem with one of our simple solutions provided.

If, however, this issue persists after executing each step, we suggest you either make use of our online JustAnswer page for an immediate answer or contact Xbox Support directly.

(Quiz Question; how many active users are on Xbox Live?).

Complete our online contact form with your answer in the comments box. Feel free to include any feedback or queries you may have.