Have your entertainment plans ever been ruined by this error: “Sorry We Could Not Reach the Netflix Service (-100)”?  While this error may sound vague and daunting, it is not too difficult to resolve. This guide will talk about what this error is, why it occurs, and how to fix it.  

One of the reasons why Netflix is so revered is because of its vast library of entertainment content. It caters to all your needs, from TV series to documentaries and movies. Moreover, the app is accessible to you anytime, any place. You can access the streaming platform from your computer, TV and all your mobile devices.  

While there is no doubt that Netflix is one of the biggest streaming platforms out there, it is not entire bug-free. Before exploring the solutions, let’s talk about what this error is

What is “Sorry We Could Not Reach the Netflix Service (-100)”?

What is “Sorry We Could Not Reach the Netflix Service (-100)”?

According to the service’s help centre, the error occurs when the data on your device needs to be refreshed. you are most likely to run into this error when you open the app. 

Usually, you will get this error message: “Sorry We Could Not Reach the Netflix Service (-100)”, but there are other variations of this: 

  • Netflix Error tvq-cdp-100
  • Sorry, something went wrong. Please try again later. 
  • Netflix Error tv-details-queue-10
  • Netflix Error tvq-dl-100

Netflix error 100 is related to the Amazon Fire TV, the Fire Stick and smart TVs. Thus, you don’t have the option of refreshing your data as quickly as on a mobile divide or computer. Keep reading to know how to resolve this error. 

How do I fix Error 100 on Netflix?

How do I fix Error 100 on Netflix?

No one likes their Netflix plans being disturbed. You can check out some of the troubleshooting steps below. These ensure that your Netflix app runs smoothly and without any errors. 

Amazon Fire TV/ Fire Stick 

Restart Your Device

  1. Turn your Amazon TV/ Fire Stick device off. If it has a power cable, unplug this. Make sure the device is properly turned off, not just on standby mode.
  2. Leave your device powered off for at least 30 seconds
  3. Turn on your device and try to access Netflix again. 

Restore Fire TV’s Default Settings 

Before starting this process, keep in mind that restoring your device’s settings will erase any data. you will be losing any TV series and movies you have downloaded onto the device. 

  1. Press and hold the Home button on your smart TV’s remote. 
  2. Select Settings and then navigate to System or Device 
  3. Select Restore to Factory Settings/ Defaults 
  4. Try to access Netflix again. 

Smart TV 

Restart Your Device 

  1. Power ff and unplug your device for at least a minute. 
  2. In order to discharge it, press down on the power button on your device while it is unplugged. If your smart TV doesn’t have a power button, we suggest leaving it unplugged for three minutes instead of one. 
  3. Plug your device back in. 
  4. Turn your device back on. 
  5. Try accessing Netflix once more.

 Contact Your Device Manufacturer

If you suspect yoru device is running into hardware or software problems beyond your expertise, contact the device manufacturer. 

Once you get a hold of your device manufacturer, ask them for help upgrading the latest firmware for the device. Even if your device s up to date, the manufacturing company may have a few suggestions to help resolve this Netflix 100 error code. 

Reinstall the Netflix App 

In order to enjoy a bug-free version of the Netflix app, ensure that you are running the latest version. Here is how you install the latest version of Netflix: 

  1. Uninstall the current version of the app you have on the device. 
  2. Navigate to your app store; this could be Apple Store, Microsoft Store or Play Store.
  3. Search for and click the Netflix app
  4. Click install. 

Free Up Some Space From My List Library

You may run into variations of “Sorry We Could Not Reach the Netflix Service (-100)”. If you run into the tvq-details-queue-100 format, this means you have reached the allowed quota of selections in the My LIst  Library. Here is how you free up some space. 

  • Go to netfilx.com/MyList 
  • Go over your selections to see if you have reached the limit
  • You can begin removing the content you have viewed. Alternatively, you can select tap the Remove from My LIst if youre using the app.

Restart Your Home Network

When presented with “Sorry We Could Not Reach the Netflix Service (-100)”, Restarting your home network is another thing you can do. Check some of our suggestions of how to correctly restart your home network:

  • Turn off your device and unplug it. 
  • Next, unplug your modem and router. Keep these devices unplugged for a couple of minutes.
  • Plugin the modem and then the router. Pay attention to the activity lights. Once they are stable, turn on your device and try accessing Netflix. 

Sign Out From Your Netflix Account 

Yet another way you can resolve the Netflix 100 error code is by signing out of your account. Here are a few simple steps to do this: 

  • Go to the home screen on your Netflix app. 
  • Click “More Info”
  • From More Info, go to the reset option and click it. 
  • If you don’t want to reset, you can opt to sign out of your account. 
  • Once you have signed out, wait a couple of minutes before signing back in. 
  • Try to reassess your Netflix account. 


The “Sorry We Could Not Reach the Netflix Service (-100)” error can show up on only a handful of devices such as your smart TV, Amazon Fire TV and Fire Stick. Although it is a pesky error, we hope this guide efficiently helped you deal with it. However, if this error 100 persist, consider getting in touch with Netflix’s customer support.