Have you seen Netflix error code 1000 (NW-1-1000) appear on your screen when you’re about to start streaming, with (or without) a message stating;

‘There is a problem playing this movie. Please log out and log back in. If the problem persists, please contact Netflix customer service

Are you experiencing network issues on your smart devices? This issue can transpire on different platforms, for example, Blu Ray Player, streaming devices (eg; amazon stick), smart TVs, your mobile device, or tablets/iPad.

In this guide, we will delve into this issue on your Netflix app and provide you with all possible solutions to get you back to being entertained with your favorite movies and TV shows.

How do I fix Netflix error NW 1 1000

Netflix on Mobile Device

Photo by Teslariu Mihai on Unsplash

With Netflix error code 1000 transpiring predominantly from a network issue that is blocking your desired device from connecting to Netflix’s server, there is more than one possible solution to get your app streaming successfully again;

Fix 1. Check to see if the Netflix server is experiencing issues

The first thing to do is to confirm whether or not the issue coming from Netflix and not your device.

You can check to see if it is down using this link. If Netflix is experiencing issues with its servers, you will need to wait for this to be sorted before your app will go back to work as normal.

Fix 2. Restart your device

Restarting your device helps refresh the connectivity between your device and accessing the Netflix server.

Turn your device off and wait a few moments. Turn your device back on and try streaming a show on Netflix.

Fix 3. Power reset your Wifi network

Completing a power reset on your Wifi router or modem will also reset the connection between your app and the device you are using.

Step 1. Turn your router/modem off

Step 2. Remove the cable from its power source for a couple of minutes

Step 3. Plug it back into power and switch it on again

Try playing Netflix again to see if this has resolved the problem

Fix 4. Reinstall the app

Uninstalling the app off your device and reinstalling it will get rid of any bugs in the software that may be prohibiting your Netflix from playing properly.

Step 1. Remove the app from your device

Step 2. Go onto your app store and install Netflix again

Step 3. Log back into your app

Fix 5. Enhance your network signal

Moving your Wifi router from its original spot may boost the signal your device is receiving which will, in turn, give Netflix a better connection.

Placing your router closer to your device and at a higher position can aid in improving the connectivity, as well as keeping it away from other electronic devices (microwaves and landlines) that could interfere with the signal.

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Fix 6. Remove custom network settings

If you have changed your DNS settings, or are using custom settings for your network, this may be interfering with Netflix streaming successfully, as the app will work best on default settings.

If you need guidance on changing the DNS settings, click here.

Does clearing cache help Netflix

Boy sweeping

How do I clean my cache

Like many other apps, clearing the cache files will get rid of any pent-up data on the device that may be holding malicious bugs that are causing your app to experience this error 1000.

If no other fixes have sorted out this issue for you, and you would like to clear the cache from Netflix, be aware that this will get rid of any downloads you may have on that specific device.

On Android

Step 1. Go into your ‘Settings’ from your home screen

Step 2. Click on ‘General’

Step 3. Select ‘Apps’

Step 4. Press ‘Manage Apps’

Step 5. Find and click on ‘Netflix’

Step 6. Click on ‘Storage’

Step 7. Clear the cache by clicking on ‘Clear Data’ and confirm this by selecting ‘OK’

The cache has been cleared, and you can access Netflix again.

On iPhone

Unlike Android, iPhones do not have an internal cache removal option for the apps downloaded.

You would need to delete the app off of your iPhone and reinstall it. You can delete it directly from your home screen, or you can remove the app with the following steps;

Step 1. Go into ‘Settings’

Step 2. Select ‘General’

Step 3. Click on ‘iPhone Storage’

Step 4. Find Netflix and choose ‘Delete App’

Once this has been confirmed, you will now need to redownload Netflix.

Note, you can try and do ‘Offload App’ before deleting Netflix, as this will clear up storage on your phone while still keeping all its saved data.


With the different media platforms this issue can appear on, the fixes that have been generated in this article can be attempted on each one, depending on which device you are currently using.

Netflix has around 214 million subscribers worldwide, and with all the different error codes that can arise while streaming on the app, it’s no revelation that they have a strong customer serviceĀ portal.

We hope, however, that this guide has assisted you enough to not need their customer support team and that you were able to eradicate the error 1000 off of your app without any delays.