if not iTunes, then Spotify.

Spotify is a music app that allows individuals to access all the latest and oldest tunes on mobile devices, PC’s and smartwatches for free.

Because you need to be connected to the internet in order for Spotify to work, Spotify is not responding can occur when you’re trying to listen to the new Adele release.

We all know how important music is, which is why we have given you this easy-to-read guide to aid in fixing this issue you are experiencing in 5 simple fixes.

Why is Spotify is not responding on my phone

Boy listening to music on phone

Spotify not responding

If you have restarted your phone and tried Spotify again with the issue still transpiring, it may be due to a few possible reasons;

Reason 1. Your internet connection is faulty

Spotify operates while being online, so if your mobile data is off, or your Wifi has disconnected, Spotify will not be able to work.

Turning your internet off and on again may do the trick in getting Spotify to respond again.

Reason 2. Spotify needs to be updated

If you are currently using an older version of Spotify, this may be causing your Spotify app to experience issues while trying to get onto the app or load songs.

New versions of apps are continuously being brought out to fix any bugs or malfunctions that come about in the current version, so it would be beneficial to always keep up to date with the latest version.

Reason 3. Spotify’s cache data is full

Every time you go onto Spotify, information called ‘Cache data’ is stored on your device to make the loading time of that specific app run faster.

The cache files on your device can become too full or corrupted, resulting in the app not being able to load properly.

Reason 4. Your device does not have enough memory

If your phone’s storage is too full, it may interfere with being able to access Spotify successfully and download the necessary data to process your requests.

Ensuring you have enough memory on your phone is important for any app to work successfully.

Reason 5. Spotify files are corrupted

When you download any app, you’re installing certain files and software specifically for that app.

Sometimes, when the downloading takes place, there can be an error with the files or they can be corrupted.

If your Spotify is not responding, the reason could be that your files on your device for Spotify are corrupted and would need to be removed and installed again.

What do you do when Spotify isn’t responding

Fixing Phone

Fixing Not Responding

If your Spotify is not responding, you want to get this sorted as quickly as possible. Luckily for you, we have a few easy fixes for you to follow to get this rectified;

Fix 1. Restart your Mobile or Computer

Restarting your phone or computer gives the device a chance to refresh and fix any bugs that have come about while you have been active on your device over a period of time.

On Mobile

Step 1. Hold down your power button

Step 2. Select ‘Restart’ if you are on Android, or ‘Power Off’ if you are on iPhone

Step 3. Android will automatically restart. Power on your iPhone

On Computer

Step 1. Close down all your running programs

Step 2. Click on Start and under the Power button, select ‘Restart’

You have successfully restarted your device and can go onto Spotify again.

Fix 2. Uninstall and Reinstall Spotify

Uninstalling an app and then reinstalling it gets rid of any corrupted files that may have been raised during your initial install phase.

On Android

Step 1. Find your Spotify app in your apps list on your mobile

Step 2. Click ‘Uninstall’

Step 3. Go onto the Play Store and install again

On iPhone

Step 1. Find the Spotify app on your home screen

Step 2. Hold down and the app and select ‘Remove app’

Step 3. Select ‘Delete App’

Step 4. Go onto your app store and install Spotify

You have successfully reinstalled Spotify.

If you are needing to uninstall Spotify off your Windows or Mac computer, use this link and follow their steps.

Fix 3. Reset Spotify Cache Files

Full cache data files is a reason for Spotify is not responding so clearing the files will allow Spotify to work properly, and also get rid of any corrupted files if there were any.

On Mobile 

Step 1. Go into ‘Settings’ on your mobile device

Step 2. Click on ‘Apps’ and click on ‘Spotify’

Step 3. Select ‘Storage’

Step 4. Choose ‘Clear Cache’

You can also delete the cache files directly on the Spotify app;

Go into Spotify > Select Settings > Click on Storage > Choose Delete Cache

On PC 

Step 1. Get onto the Spotify app on your computer

Step 2. Select the arrow pointing down in the top right and choose ‘Settings’

Step 3. Click on ‘Show Advanced Settings’

Step 4. Find ‘Offline Songs Storage’ and see where this is on your computer

Step 5. Go into that folder on your computer

Step 6. Delete all the files in this folder

You have completed the clearing of Spotify’s cache files.

Fix 4. Redownload Songs

Some songs may have been downloaded with an error causing them to become corrupted. Redownloading them will get rid of any bugs associated with their files

Step 1. Get onto Spotify

Step 2. Click on ‘Library’ at the bottom of the screen

Step 3. Select ‘Liked Songs’

Step 4. Choose ‘Downloaded Songs’ as this will remove all the songs currently downloaded

Step 5. After a few minutes, click on ‘Downloaded Songs’ again to get them back

Your songs have now been redownloaded.

Fix 5. Check your Date and Time

Spotify’s server may have difficulty connecting to your mobile and working properly if your date and time are wrong. This causes the server to not be able to sync, resulting in your Spotify not responding;

Step 1. Go into ‘Settings’ on your mobile

Step 2. Select ‘Date and Time’

Step 3. Make sure ‘Automatic Date and Time’ is switched on

Automatic date and time being switched on will ensure your device will always be correct.

Man Listening to Spotify



In the future, you can check downdetector to see if Spotify is down whenever you think something is not right with your Spotify before doing all the checks.

If you want to take your Spotify to the next level, you can get Spotify Premium.

At just £9.99 per month, Spotify Premium will allow you to download songs so that you can listen to them without being connected to the internet.

This will alleviate the pressure of having your Spotify to constantly be connected to the internet to be able to listen to your songs.

We hope this guide has assisted you in more than one way to ensure your Spotify gets back to responding the way it should be.