if not iTunes, then Spotify.
Spotify is a music app that allows individuals to access all the latest and oldest tunes on mobile devices, PC’s and smartwatches for free.
Because you need to be connected to the internet in order for Spotify to work, Spotify is not responding can occur when you’re trying to listen to the new Adele release.
We all know how important music is, which is why we have given you this easy-to-read guide to aid in fixing this issue you are experiencing in 5 simple fixes.
Why is Spotify is not responding on my phone
If you have restarted your phone and tried Spotify again with the issue still transpiring, it may be due to a few possible reasons;
Reason 1. Your internet connection is faulty
Spotify operates while being online, so if your mobile data is off, or your Wifi has disconnected, Spotify will not be able to work.
Turning your internet off and on again may do the trick in getting Spotify to respond again.
Reason 2. Spotify needs to be updated
If you are currently using an older version of Spotify, this may be causing your Spotify app to experience issues while trying to get onto the app or load songs.
New versions of apps are continuously being brought out to fix any bugs or malfunctions that come about in the current version, so it would be beneficial to always keep up to date with the latest version.
Reason 3. Spotify’s cache data is full
Every time you go onto Spotify, information called ‘Cache data’ is stored on your device to make the loading time of that specific app run faster.
The cache files on your device can become too full or corrupted, resulting in the app not being able to load properly.
Reason 4. Your device does not have enough memory
If your phone’s storage is too full, it may interfere with being able to access Spotify successfully and download the necessary data to process your requests.
Ensuring you have enough memory on your phone is important for any app to work successfully.
Reason 5. Spotify files are corrupted
When you download any app, you’re installing certain files and software specifically for that app.
Sometimes, when the downloading takes place, there can be an error with the files or they can be corrupted.
If your Spotify is not responding, the reason could be that your files on your device for Spotify are corrupted and would need to be removed and installed again.
What do you do when Spotify isn’t responding
If your Spotify is not responding, you want to get this sorted as quickly as possible. Luckily for you, we have a few easy fixes for you to follow to get this rectified;
Fix 1. Restart your Mobile or Computer
Restarting your phone or computer gives the device a chance to refresh and fix any bugs that have come about while you have been active on your device over a period of time.
On Mobile
Step 1. Hold down your power button
Step 2. Select ‘Restart’ if you are on Android, or ‘Power Off’ if you are on iPhone
Step 3. Android will automatically restart. Power on your iPhone
On Computer
Step 1. Close down all your running programs
Step 2. Click on Start and under the Power button, select ‘Restart’
You have successfully restarted your device and can go onto Spotify again.
Fix 2. Uninstall and Reinstall Spotify
Uninstalling an app and then reinstalling it gets rid of any corrupted files that may have been raised during your initial install phase.
On Android
Step 1. Find your Spotify app in your apps list on your mobile
Step 2. Click ‘Uninstall’
Step 3. Go onto the Play Store and install again
On iPhone
Step 1. Find the Spotify app on your home screen
Step 2. Hold down and the app and select ‘Remove app’
Step 3. Select ‘Delete App’
Step 4. Go onto your app store and install Spotify
You have successfully reinstalled Spotify.
If you are needing to uninstall Spotify off your Windows or Mac computer, use this link and follow their steps.
Fix 3. Reset Spotify Cache Files
Full cache data files is a reason for Spotify is not responding so clearing the files will allow Spotify to work properly, and also get rid of any corrupted files if there were any.
On Mobile
Step 1. Go into ‘Settings’ on your mobile device
Step 2. Click on ‘Apps’ and click on ‘Spotify’
Step 3. Select ‘Storage’
Step 4. Choose ‘Clear Cache’
You can also delete the cache files directly on the Spotify app;
Go into Spotify > Select Settings > Click on Storage > Choose Delete Cache
On PC
Step 1. Get onto the Spotify app on your computer
Step 2. Select the arrow pointing down in the top right and choose ‘Settings’
Step 3. Click on ‘Show Advanced Settings’
Step 4. Find ‘Offline Songs Storage’ and see where this is on your computer
Step 5. Go into that folder on your computer
Step 6. Delete all the files in this folder
You have completed the clearing of Spotify’s cache files.
Fix 4. Redownload Songs
Some songs may have been downloaded with an error causing them to become corrupted. Redownloading them will get rid of any bugs associated with their files
Step 1. Get onto Spotify
Step 2. Click on ‘Library’ at the bottom of the screen
Step 3. Select ‘Liked Songs’
Step 4. Choose ‘Downloaded Songs’ as this will remove all the songs currently downloaded
Step 5. After a few minutes, click on ‘Downloaded Songs’ again to get them back
Your songs have now been redownloaded.
Fix 5. Check your Date and Time
Spotify’s server may have difficulty connecting to your mobile and working properly if your date and time are wrong. This causes the server to not be able to sync, resulting in your Spotify not responding;
Step 1. Go into ‘Settings’ on your mobile
Step 2. Select ‘Date and Time’
Step 3. Make sure ‘Automatic Date and Time’ is switched on
Automatic date and time being switched on will ensure your device will always be correct.
Conclusion
In the future, you can check downdetector to see if Spotify is down whenever you think something is not right with your Spotify before doing all the checks.
If you want to take your Spotify to the next level, you can get Spotify Premium.
At just £9.99 per month, Spotify Premium will allow you to download songs so that you can listen to them without being connected to the internet.
This will alleviate the pressure of having your Spotify to constantly be connected to the internet to be able to listen to your songs.
We hope this guide has assisted you in more than one way to ensure your Spotify gets back to responding the way it should be.