Are you experiencing internet problems with your Virgin Media hub? Do you need to fix your Virgin Media TV reception and picture breakup issues? This article will focus on the reasons and fixes for these inconveniences.

Virgin Media utilizes the latest technology for a faster and reliable internet connection and a better TV picture quality. They use a thick insulated cable that runs from the cable box to your home. Also, the “My Virgin Media” app lets you easily manage your account, contact Virgin Media support, and pay your bills effortlessly.

However, a lot of users reported several issues with the Virgin Media TV and internet service. Let’s find out the common reasons for these problems and what can you do to fix them.

How Do I Fix My Virgin Media Internet Problem?

Fix problems with virgin media

You can follow these steps to troubleshoot your Virgin Media internet problems.

  • The first thing you can do is restart your Virgin Media router. To do this, power off the router and wait for 30 seconds before turning it back on again. Next, wait another 5 minutes to complete the reboot cycle and verify that your internet issue is fixed.
  • Your Antivirus may be causing the Virgin Media internet to malfunction. Therefore, disable your antivirus and see if your internet connectivity is restored.
  • Sometimes, your Virgin Media router doesn’t always run the same wireless mode as your computer. For example, if your computer is using 802.11b wireless mode, your Virgin Media router could be configured for another one. In this case, copy the Virgin Media IPV4 address and paste it on your browser address bar and enter the login credentials. Next, go to Wireless settings and change the wireless mode that matches your computer.
  • Quite often, DNS cache bulks up and cause internet connectivity issues in Virgin Media. For this, you have to clear the DNS cache. You can do this by executing ipconfig/flushdns command on your computer’s command prompt.
  • You might have a network driver that is out of date. To fix this, go to your computer’s Device Manager, select your network driver, and update its driver. This simple fix can get your internet back on your Virgin Media hub.
  • If all of the above fixes fail to work, you need to check for physical damage to the Virgin Media router and its cables. Check for any flickering lights on the router and look for cable insulation breaks or connector joint breaks. If you find any damage, contact Virgin Media support and let them repair or replace the router or cables for you.

Why Is My Virgin TV Breaking Up?

TV breaking up problems with virgin media

Quite a few Virgin Media users reported that their TV picture breaks up or pixelates a lot. The picture quality deteriorates even further and many recorded and live programs become unwatchable. This issue is very stressful to the people who want to enjoy their favourite programs at night.

Following are the few reasons that can cause your Virgin Tv to break up.

  • Your TV technology is outdated and is not compatible with the Virgin Media Hub as new TV sets process the 60 Mhz refresh rate better.
  • A faulty HDMI cable that transfers an HD signal to your TV from a Virgin Media receiver can be the cause of pixelation.
  • Coaxial cable runs from the cable box to your TV set. Any damage such as fraying or crimping to the coaxial cable contributes to signal distortion that results in TV picture breaking up. You can not fix the cable yourself. Therefore, you need to call Virgin Media customer support so that they can send an engineer to your home to have a look at the coaxial cable. You may need to wait a few days for the whole process.
  • A faulty cable box can also be the main reason for your TV picture breaking up intermittently. Again, you need to contact Virgin Media to inspect the cable box and replace it if needed.
  • Sometimes, a partial service outage from Virgin Media affects the picture quality on your TV set. Therefore, it is a good idea to check if your whole area is having the same issue by checking the server status on DownDetector. You can view complaints from other people in your area to confirm that it is actually an outage rather than something wrong with your home devices.

How Do I Talk To Virgin Media Customer Service?

To get in touch with Virgin Media customer support to complain about any problems, you can do it in the following ways.

If you have a Virgin Media mobile or phone, dial 150 to talk to one of the Virgin Media representatives to let them know of an issue with your broadband, phone, or TV. Alternatively, you can call on 0345 454 1111 from another mobile phone service.

Virgin Media customer service is operational from Monday to Friday (8 am to 9 pm). On Saturday, you can contact them from 8 am to 8 pm and on Sunday from 8 am to 6 pm.

Furthermore, Virgin Media offers a text relay service through their Relay UK app for hearing-impaired subscribers. Also, they have a video relay service for mute persons to communicate with British sign language to the Virgin Media support staff for service complaints.

How Do I Report A Fault On Virgin Media?

To report a fault or error code through your Virgin Media account or My Virgin Media app:

  • Log in to your account on the Virgin Media website or “My Virgin Media” app
  • Check service status for your TV and broadband
  • Next, run a test on your specific service
  • Check if there is a service status error, if you see the “All looks good” message, tap on “I have a problem” to report your fault to the Virgin Media engineers


A good TV picture quality and a stable internet let you spend a good quality time in your home. Hopefully, this guide helped you fix the Virgin Media TV and internet problems quickly and easily. You also discovered many ways to contact Virgin Media customer support so that they can check the issues on their end as well. Good Luck!