Is your Apple Music app not playing downloaded songs on your Android and iOS devices? Do you see an error message on the screen as well? In this article, we’ll guide you on why the downloaded songs won’t play on Apple Music and what troubleshooting steps you can utilize to resolve it.

Apple Music is a subscription-based music platform that is packed with features. You can access over 90 million songs and combine all the music in one place. Furthermore, you can listen to live radio and integrate Apple Music with Siri for voice commands.

Additionally, you can play offline tracks on Apple Music when you are not connected to the internet. This will help you save cellular bandwidth and let you listen to your favorite songs on the go. However, a lot of app subscribers are seeing a “Something went wrong” error and having trouble playing the downloaded songs offline.

How do I make Apple Music available offline?

To play songs or albums offline on Apple Music, you need to first make them available in your library. To do this:

  • Search for a song or an album that you wish to download
  • Next, tap the + sign next to the song, or tap the Add option on the top bar to add the whole album to add it to your library
  • Now go to your library and select the song or the album
  • Finally, tap on the cloud icon next to the song to download it or tap on the cloud icon on the top bar to download the whole album to make it available offline

Why won’t my downloaded songs play on Apple Music?

Why won't my downloaded songs play on Apple Music?

If you can’t play the downloaded songs on the Apple Music app, it could be due to the following reasons.

  • Weak WIFI or cellular data signal strength and poor internet speed
  • Apple Music storing junk files in the app cache
  • Sync library option is disabled in the Apple Music app settings
  • The app is failing to identify which songs in the album is made available offline

How to fix Apple Music not playing downloaded songs?

How to fix Apple Music not playing downloaded songs?

If you are having issues playing downloaded songs on Apple Music, try the following troubleshooting steps.

Turn off and on cellular data

Sometimes, if you are connected to the cellular data long enough without any online activity, it loses connection to the Apple servers due to this idle state. To fix this, try turning off and on the cellular data option.

  • Swipe down the notification panel on your cell phone
  • Tap on Mobile data to turn it off and wait for a few seconds
  • Now turn on the mobile data by tapping the icon again and start playing the downloaded song
  • Once the song start playing, turn off mobile data again and verify that tracks play without any issues

Switch to WIFI

If disabling and enabling cellular data didn’t work for you, try to connect your cell phone to your home network or nearby WIFI hot spot. Afterward, play the track and turn off the WIFI. Now, Apple Music should keep playing the track without internet access.

Check cellular data permission in the Apple Music app

Apple Music uses the cellular data option to update your library and load artwork. Sometimes, when this option is enabled, it causes a conflict if you try to play the downloaded songs offline. Therefore, you may need to turn off this option to rectify your issue. To do this:

  • Launch the Apple Music app and play your downloaded track
  • Once the error pops up, click on the three-dotted menu on the upper right corner of the screen
  • Tap on Settings and then tap on Data
  • Under cellular data, toggle the “Use cellular data” option to turn it off
  • Now play any of your downloaded tracks and verify that the issue is fixed

It is worth mentioning here that keeping the “Use cellular data” option disabled can affect the Apple Music app functionality to connect to its servers and update your library. Therefore, we recommend re-enabling this option once you sorted out the issue on hand.

Clear app cache

Apple Music app cache can bulk up with time and can prevent the app to work properly. If you can’t play downloaded tracks, clearing the app cache might do the trick. To do this on an Android device:

  • Tap on the Setting icon and head to the Apps section
  • Now scroll and tap on the Apple Music app
  • Under the Storage option, tap on Clear cache and Clear data options

To clear Apple Music cache on iPhone:

  • Swipe up and then swipe left to go to the iPhone App library
  • Next, tap on the Apple Music app
  • Finally, tap on the Offload app button

Download the whole album

Quite often, the Apple Music app can’t identify if an album has only a select few songs on the list made available offline. For a workaround, a few Apple Music subscribers got success in playing downloaded tracks by downloading the whole album instead of individual tracks. Maybe, you’ll get the same success with this fix as well.

How do I get sync library to stay on?

How do I get sync library to stay on?

Apple Musik sync library feature lets you access the music library and your downloaded music on all your devices. To resolve the offline music playback issue, try re-enabling the Sync Library feature to see if the error persists. To do this:

  • Launch the Apple Music app and go to its Settings
  • Now tap on the Music option and turn on the Sync library option
  • Next, log out and log in again to your Apple ID
  • Re-download all your songs and albums again and play them offline to verify that the fix worked


Apple music not playing downloaded songs is a very frustrating issue to happen to the app users. However, it’s something that is easily fixable. We hope that this guide helped you single out a fix to play your favorite track offline. If the issue persists, try updating the Apple Music app and updating your Android and iOS device software as well.