Has Spotify been your go-to music app for quite some time, and now unexpectedly it is not allowing you to log into your account, even with your accurate login credentials?

Is your Spotify linked to a social media account that you have perhaps changed the username or password for?

If you are asking yourself, ‘What do I do if I can’t log into my Spotify account’, there are a couple of methods you can attempt to get your Spotify to permit you to login again.

We have produced this uncomplicated guide just for you, so you can get back to being logged into your Spotify account, and carry on listening to all your favorite playlists.

How do I log back into my Spotify account

Spotify Login page

Spotify won’t let me log in

Are your username and password correct, but you are still unable to log into your account?

Let’s take a look at the methods that will help you log back into your account.

Method 1. Check your login page

The first thing to check is that you are making use of the correct login page. If you initially created your account with your Facebook or Apple details, you will need to ensure you are selecting ‘Login with Facebook’ or ‘Login with Apple’, just like if you created your account independently (with an email or phone number), you would click on ‘Login’

Note, if you used your Facebook details to log in to Spotify, and you have now deactivated your account, you will need to reset your password on Spotify to be able to get access to your account.

Method 2. Update your country of origin

if you have moved to a different country, you may still need to update your country settings on the ‘Profile Page’ on Spotify which you can do in a few easy steps;

Step 1. Log into your Spotify account

Step 2. Under ‘Profile’ go into ‘Account Overview’

Step 3. Select ‘Edit Profile’

Step 4. Update your ‘Country of Region’

It is not vital that you update your country to where you have moved to, however, if you leave it to the original setting, this may cause further login issues down the line.

Method 3. Update your app

If you are still using the former Spotify app when there is a newer version available, you may need to update this.

Updating the app to its newest version will get rid of any bugs that may have ended up in the software of the app, causing login issues on your app.

Go onto your app store and once you have found the Spotify app, check to see if you can select ‘Update’.

Method 4. Empty your cache files

Clearing the cache files for Spotify will erase any built-up data that may be interfering with your Spotify logging in properly

On Android

Step 1. On your mobile, go into ‘Settings’

Step 2. Select on ‘Apps’ followed by ‘All Apps’

Step 3. Find and select Spotify

Step 4. Press ‘Storage’ 

Step 5. Select ‘Clear Cache’

On iPhone

Step 1. Go onto your Spotify app

Step 2. Click on the ‘Settings’ picture in the top right-hand corner

Step 3. Select ‘Storage’

Step 4. Press ‘Delete Cache’ and again to confirm the action

Spotify cache has now been cleared.

If you are needing to clear the Spotify cache off your desktop, you can use this link to assist you.

Method 5. Does your app need to be uninstalled and reinstalled?

Uninstalling Spotify and reinstalling it can assist in fixing the problem of your app not letting you log in. Doing this has helped issues on Spotify like Spotify not downloading songs, as well as Spotify not responding.

Before you uninstall the app, complete method 4 first and then proceed;

On Android

Step 1. Go into ‘Settings’

Step 2. Select ‘Apps’

Step 3. Find Spotify and click on it

Step 4. Press ‘Uninstall’

Once the uninstallation has been completed, restart your phone to ensure all data has been removed from your device.

On iPhone

Option 1

Step 1. Find Spotify on your iPhone

Step 2. Press down on the app, and opt for ‘Remove App’

Step 3. Confirm this action

Option 2

Step 1. Go into ‘Settings’

Step 2. Click on ‘General’

Step 3. Select ‘iPhone Storage’

Step 4. Find and press ‘Spotify’

Step 5. Select ‘Offload App’ and confirm

Switch your phone off and on again.

Spotify has now been uninstalled on your device, and you can proceed with reinstalling it by going onto your app store and installing Spotify.

Speak to a Spotify App specialist

If you still have not managed to log in to Spotify contacting a specialist can resolve the problem in an instant

Why can’t I put my email on Spotify

Email on computer

Why can’t I put my email on Spotify

You won’t be able to put your email onto your Spotify account if you have initially created your account using your Facebook details, so if you are asking the question; ‘Can I change my Spotify from Facebook to email’, the answer is YES.

It can be changed with two different methods;

Option 1

Step 1. Get onto the desktop version of Spotify

Step 2. Go into ‘Settings’

Step 3. Find the ‘Social’ options

Step 4. Here you can remove your Facebook account, and input an email address.

Option 2.

Step 1. Reset your password. (You will input the email address you use for Facebook)

Step 2. Click on the link you will receive to update your password and follow the instructions

Step 3. Log into your Facebook and get rid of Spotify as an app connected to your account

You should now be able to access Spotify with an email.

What do you do if you don’t know your email on Spotify

Forgotten passwords and email addresses are something of the norm these days due to the majority of apps requiring different credentials for security reasons.

Spotify allows you to enter your email credentials more than once until you have found the correct one.

Once you have entered the correct one, you will be sent an email guiding you to reset your details.

Note, you can also log in with your phone number, Facebook or Apple.


With Spotify being the largest streaming service used for music (iTunes is not far behind), one would assume they’ve ensured all their potential glitches and malfunctions have been ironed out.

We all know that will never be the case with any application, so we hope this guide has assisted you in being able to log back into your Spotify account without having to contact Spotify support.

If you would like to keep up to date with Spotify’s news, you can follow their Twitter page.