Wondering why does PayPal refund say pending? PayPal is an online payment that helps make online transactions safe and secure. Individuals and businesses all over the world use this platform. With the help of this quick, safe and secure payment method, you can send money to your family and loved ones from anywhere in the world. 

Issuing a refund through Paypal is a highly straightforward process. However, sometimes you may run into some minor issues. If you’ve been wondering, “Why does PayPal refund say pending?” then you’ve come to the right place. 

Our specialists will discuss how to issue a PayPal refund. We will also talk about why it may say that your PayPal refund is pending and how to escalate a refund claim.  

How Do I Request Refund on PayPal?

How Do I Request Refund on PayPal?

With Paypal, you can easily ask for a refund on your payment. This is regardless of whether you’ve sold anything from your website (through eBay, Etsy, or Depop) or received money through PayPal. Below, we have specified ways for both businesses and private sellers to request a refund correctly. 

Requesting Refunds as a Business

Whether your business organization is large-scale or small, a PayPal Business account will bolster your transactions. To request a discount against one of your clients, yall you need to do is the following:

Step 1: Log in to the PayPal account related to your business organization

Step 2: Click ‘Activity’

Step 3: Scroll to discover the transaction you would like to refund 

Step 4: Click on the payment 

Step 5:Tap ‘Issue a Refund‘ 

Step 6: Enter the right details beneath ‘Refund Amount’ 

Step 7: Press ‘Continue’ 

Step 9: Review and press ‘Issue a refund’ to complete the refund request.

Requesting Refunds as a Private Seller 

For private sellers, requesting a refund is slightly different. If you are a private seller, here is what you need to do: 

Step 1: Log in to your PayPal account 

Step 2: Select ‘My PayPal’ 

Step 3: Click ‘Activity

Step 4: Search for the transaction that requires a refund

Step 5: Click on the transaction to see more details 

Step 6: Choose “Refund this payment” 

Step 7: Enter the refund amount, and press ‘Continue’

Step 8: Check the data entered is correct and tap ‘Issue Refund’

Why Does it Say Pending on My PayPal Refund?

Why Does it Say Pending on My PayPal Refund?

Is your refund request status pending?  A key reason could be that PayPal has not received the funds for the Instant Exchange. Another reason could be that the vendor issued an eCheck that has not yet been cleared by their bank. Typically, it takes 2-7 trade days for the money to appear in your PayPal balance.

Thus, if you’re wondering why does Paypal refund says pending it’s because PayPal is investigating the transaction. PayPal will send the buyer’s refund payment to you once their payment methods are confirmed. We urge you to check out some more PayPal guides on their Help Center. This is a good resource if your refund request is still pending, but you want to cancel it. 

Why is My Refund Pending So Long?

Why is My Refund Pending So Long?

Perhaps one of the most common complaints about Paypal is that the refunds take ages to appear in your account. Keep in mind is that refunds are issued by merchants. Thus, any delays in your refund are due to issues on their end, not PayPal. This means that the time it takes for you rot receive your refund via PayPal can vary. 

Moreover, your initial payment method also affects how delayed your refund payments can be. Check out this quick guide on how your refund time can vary depending on the payment method. 

  • Bank Account: The estimated time for your refunds to appear in your account in3–5 days. 
  • Credit/ Debit Card: Your funds will show up within 30 days from the time you requested a refund 
  • PayPal Balance: Your refund can show up as soon as on the same day as the refund request. 
  • PayPal Balance + Credit Card: If you made the purchase with both a credit card as well as your PayPal balance, then the refund could be issued on both methods, respectively. This could take up to 30 days. 

How Do I Escalate a Refund Claim on PayPal?

How Do I Escalate a Refund Claim on PayPal?

If your refund request is taking too long, you can escalate your dispute. You can do this for any issue you’re having within 20 days of opening it. However, we suggest you wait at least seven days after the payment to file a claim. 

Follow these steps to escalate your claim:

Step 1: Log in to your Paypal account. 

Step 2: Navigate to the Resolutions Center 

Step 3: Click View next to the dispute you want to escalate

Step 4: Click “Escalate this dispute to a PayPal claim

Step 5: Follow the on-screen instructions and then click Escalate to a Claim

Can a Pending Refund Be Cancelled?


Unfortunately, PayPal doesn’t let you cancel refunds that have already been issued. This rule applies to both individual PayPal accounts and businesses and organizations’ PayPal accounts. Once you’ve requested a refund, cancellation isn’t an option. 

At this point, you have two options: You can submit a new transaction request via Paypal, or you can ask the seller to request a refund. 


It can be a little irking when youre refunds are stuck somewhere inaccessible. It’s especially vexing when you don’t know what to do to get it back. In this article, we explain how to request a refund with PayPal. We also present possible reasons why this could be happening. The most likely scenario is that it is happening due to an error on the part of the third-party—not Paypal. 

We then discuss “Why does PayPal refund say pending for so long?”. This could depend on a host of factors, from your payment method to issues with the vendor. We go on to guide our readers on how to escalate their PaPal refund claim and discuss whether a refund can be canceled or not.  We hope this article helped answer your question— “Why does PayPal refund say pending?”.