Is your Vodafone internet not working at all? Are you having trouble with Vodafone broadband at home or on mobile devices through 4g internet services? This guide will show you the reasons why you are experiencing these problems and how to fix them in quick and easy steps.

Vodafone offers great broadband internet services to its users at home. You can use the Vodafone Broadband app to control your WIFI speeds and other services. Furthermore, Vodafone 4g offers improved internet speed over your mobile devices. The average Vodafone 4g download speed is 22.4 MBPS, which put it ahead of O2 and Three.

However, quite a few users reported that their Vodafone broadband internet at home and Vodafone 4g internet on mobile devices suffer from slow or no internet speeds. Let’s find the common reasons behind these issues and try to fix them along the way.

Why Is My Vodafone Internet Not Working?

vodafone internet not working

It can be frustrating to find out that your WIFI is connected to the Vodafone broadband but your internet is not working. Your Vodafone broadband internet service can be interrupted due to the following reasons.

  • Vodafone broadband service is down.
  • Vodafone router cables are not connected properly.
  • The broadband line is compromised at the wall socket.
  • The broadband router light shows warning lights.
  • Speed from Vodafone exchange to your Vodafone router is slow.
  • The device you are using to access the internet is malfunctioning.
  • Your Vodafone broadband internet package has expired.
  • Someone else is utilizing all the bandwidth of your Broadband internet.
  • The Vodafone router needs a firmware update.

How Do I Fix My Vodafone Internet?

vodafone internet not working

If your Vodafone broadband internet is malfunctioning, you can use the following steps to troubleshoot and fix your issues.

Check For Vodafone Service Status

The first and obvious thing you need to do is check if the Vodafone broadband internet service is facing any outages in your area. There are a few websites you can visit that can tell you if Vodafone itself is the cause of your internet problem.

For instance, websites such as Downdetector can help you check if other people in the area are expecting the same internet outage issues as you. Once it is confirmed, you can either wait to let the issue be resolved by Vodafone or contact the Vodafone broadband support team to inquire and initiate a complaint.

Check Router Cables

The next thing you can do is to check if all the cables on your router are firmly connected. Turn off your Vodafone router, disconnect all cables, and plug them back in one by one. Afterwards, turn on your router again and see if your internet works.

Check Broadband Wall Socket

This next fix is very easy and can help you diagnose the issue if your broadband line is compromised. To do this, go to your broadband wall socket and plug a phone into it. Check and see if you get a dial tone. If there is no dial tone, it means something is wrong with your broadband line. You can contact Vodafone support on their helpline to fix the issue.

Check For Router Warning Lights

Normally, you should see a constant red light on your Vodafone broadband router which means it is on and working. To check this, hold your hand over the top of the router. You will see that all the lights will come on. Your WIFI and internet lights should be green. If the lights are green and your Vodafone internet is still not working, restart your Vodafone broadband router or contact Vodafone support.

However,  if the WIFI and internet lights on your router are off, check all your router cables again and plug them back again firmly. If that doesn’t work, press the WIFI button on the left side of your Vodafone broadband router. Next, verify that the lights have turned green and your internet works normally again.

Use a Direct Cable Connection

If you think that your Vodafone broadband is not working due to the wireless connection, you can connect an ethernet cable to your computer or laptop directly into the router. Your computer or laptop will automatically detect and connect the internet when an ethernet cable is detected.

If you find that you have internet access with the cable, it means there is something wrong with the router. You can first try restarting the router. If that does not fix your internet issue, try factory resetting the broadband router.

Restart Your Router

A lot of times, restarting your Vodafone broadband router fix many issues automatically. Therefore, it is a good idea to do this anytime you experience an internet outage. To restart your broadband router, locate the Power on/off button on the backside of your router.

Next, press and hold the off button until all lights are turned off. Wait for 2 minutes and press the On button. When all the lights show up again, wait another minute and check if you have internet access and the speed you are looking for.

Factory Reset Your Broadband Router

If restarting your Vodafone broadband router does not fix your issue, you can factory reset your router to see if that solves the problem.

To factory reset your router, locate the RESET Hole on the backside of your broadband router. Insert a paper clip or a tiny, pointed object into the hole and hold it for a few seconds. You will observe that all the lights on your broadband router will come on and after a few seconds will come off again. When this happens, it means that the router is properly reset.

Next, release the RESET button and take out the object from the hole. The router will start after five seconds. Let all the lights come on and verify that your internet is working fine and dandy now.

Check Your Sync Speed

Another quick fix for your internet issues is to use Vodafone to analyze and check your Sync speed. The Sync speed refers to the connection speed from the exchange to the WIFI router in your home. However, the speed you are measuring will not be the speed of your WIFI connection. The speed measured will be the Sync speed.

By doing this, you are troubleshooting whether the internet issue is originating from your internal home network or something is wrong with the Vodafone connectivity outside your home.

If the Sync speed is less than the guaranteed minimum (Depending on your Vodafone package), Vodafone will give you a 15% discount. You can claim this discount through the Vodafone app.

To check the Sync speed through the Vodafone app:

  • Download the Vodafone broadband app
  • Pair the app to your broadband
  • Once pairing is done, select “Info and support” to check the Sync speed to your router

To check the Sync speed on your Vodafone broadband router:

  • Open your browser and type in
  • Enter your login credentials
  • Check the Sync speed alongside the image of the router

Contact the Vodafone support team if you believe you are not receiving the minimum guaranteed speed.

Why My Vodafone 4g Is Not Working?

vodafone internet not working

Vodafone 4g mobile data not working is not an issue you want. It can be annoying to lose a few minutes or hours if you fail to access the internet. Vodafone offers excellent 4g internet. However, it does not mean that you won’t run into problems.

Let’s take a look at a few reasons why your Vodafone 4g is not working on your devices.

  • Incorrect network settings.
  • Vodafone Secure Net interfering with your 4g speed.
  • You have inserted the SIM card in the wrong slot.
  • Vodafone is experiencing an internet outage.
  • APN Settings are incorrect.
  • Your 4g package has reached its limit.
  • a 4g package bill is due.
  • Mobile device issues.

How To Fix Vodafone 4g Internet Issues on Android phones?

Now that you know the reasons, let’s find out how to fix your Vodafone 4g issues so that you can enjoy uninterrupted internet speed on your Android devices.

Restart Your Mobile Device

The first and most basic thing you can do is to restart your Android mobile phone or mobile device. Switch off your mobile device, wait for a few minutes and then restart it again. Most of the time, this simple fix does the trick.

Switch Between Mobile Data and WIFI

This next fix is also very simple. If your 4g mobile data is not working, turn off your mobile data and then turn on your WIFI. Once you are connected to a WIFI network, turn the WIFI off and then turn on the mobile data. Check if you get your 4g internet access back.

Check For Accurate APN Settings

The next fix is to check that your APN settings are configured correctly. To do this:

  • Go to your mobile Settings
  • Select Mobile Networks and then select your SIM
  • Next, select Access Point Names
  • Verify if you see the name “Vodafone Internet” with the APN “” along with 8799 port with PAP authentication and MMS proxy 212. 183.137. 12
  • If you see that the above settings are incorrect, you need to manually add a new APN and add these details or select the “Reset to default” option so that the APN settings are set back to Vodafone defaults

Choose Network To Automatic

Using the network in automatic mode guarantees that your mobile device will be connected to the preferred 4G network all the time automatically. To do this, go to your mobile phone settings and proceed to Mobile Networks. Check that your Mobile Network or Preferred Network is set to automatic. If it’s not, set it to automatic.

How To Fix Vodafone 4g Internet Issues on iPhone?

Just like an Android mobile device, you can experience Vodafone 4g internet issues on your iPhone and iPad as well. Let’s explore different ways to fix these issues on your Apple devices.

Update iPhone/iPad Network Settings

Updating iPhone/iPad Network Settings can fix Vodafone 4g internet issues. To do this:

  • Go to Settings -> General –> Info
  • Look if any update is available
  • Next, download and apply the update

Reinsert SIM

Sometimes, the position of your SIM in your iPhone SIM tray shifts and can disrupt the 4g internet service. To solve this problem:

  • Turn off your iPhone
  • Locate the Sim card holder on the right side of your iPhone
  • Insert a SIM tool in the small hole to get the SIM tray out
  • Remove the SIM card from the SIM tray and reinsert it properly
  • Power on your iPhone and verify that the 4g internet is working now

Reset iPhone Network Settings

You can reset your iPhone or iPad network setting to fix Vodafone 4g internet issues. For the reset process:

  • Go to Settings –>General
  • Tap on Network Settings and then tap Reset
  • Wait for a few seconds to let the reset process take effect
  • Restart your iPhone/iPad and verify the fix

Update Your iPhone

If none of the above fixes works for your iPhone or Ipad 4g internet problems, you can update your mobile device. To do this, go to the iPhone or iPad settings and check if an update is available. Next, apply the update and restart your mobile device. This fix can often help you resolve the common Vodafone 4g issues.

Why Internet Is Not Working Today?

vodafone internet not working

As mentioned above in the article, you can visit the websites such as Downdetector to see if others users are experiencing “Vodafone internet not working” issues as you.

These websites give you an update regarding the Vodafone internet outages in the last 24 hours. You can view the common user problems that they experience with their home broadband, mobile phone, and mobile internet.

Furthermore, you can observe which areas are experiencing the outage as well. Also, the user comments on these websites help you determine the appropriate way to get your internet back to speed.


Vodafone internet not working on your home network or mobile device can halt your connectivity to the whole internet. We hope that this guide helped you figure out the reasons for Vodafone internet problems and you can now fix these issues on your own by using the fixes mentioned in this article. Good Luck!