Error Codes  are given to problems that are familiar or minor, and have a simple fix. If you can’t figure out the Vodafone error Code 2403, don’t worry, we’re here to help you get your Vodafone running.

Vodafone has been providing quality customer service since the launch of its My Vodafone app in 2010. Vodafone was one of the first service providers to integrate utilities such as bills, credit and rewards into a singular app.

Although the My Vodafone app is regularly updated, a few errors that may result from either a bug in the app, or a problem on your end. These errors are usually denoted by their code number, above all Vodafone Error Code 2403 being one of the more common ones.


What is Vodafone Error Code 2403?

 Vodafone Error code 2403

The Internet is a vital part of our modern ecosystem. The majority of the App Store and Play Store apps require an active internet connection to operate. My Vodafone is no stranger to this setting and uses the internet to engage most of its functions, such as paying bills, or tracking your carrier usage.

Vodafone Error Code 2403 occurs when your My Vodafone app is not receiving an active internet connection. A quick fix would be to check the top left corner of your screen for internet connectivity bars. In addition, turn on your Wi-Fi or mobile data in your device setting, and you should be good to go.

Why isn’t My Vodafone app connecting to the internet?

Vodafone app not connecting error code 2403

There may be a handful of reasons why Error Code 2403 is still displayed even if you’ve checked that you have an active internet connection on your device. Usually, chances are the internet is operating at a much slower speed than what the app expects. It is unable to perform at a speed lower than its threshold. Usually, wait a few moments before retrying to connect to see if it’s not a fault in your connection. Other reasons why My Vodafone Error Code 2403 isn’t connecting to the internet are:

  • Ram overload.
  • Using an older version of My Vodafone app.
  • Incorrect Access Point Name (APN) settings.
  • Overdue bills.
  • Sim card malfunction.

Guessing the right cause is no easy task, so we’re here to help you get to the bottom of your problem. Therefore, follow our step-by-step guide to get your My Vodafone app back online.

How do you get rid of Vodafone Error Code 2403?

Vodafone app showing Vodafone account

Clear multitasking and reboot device

A minor bug may be what’s causing this problem for you. Using multiple apps simultaneously can clog your RAM, and your network connection will suffer. Therefore, the quickest way to fix this is by going over to your multitasking tab.

You can access this by:

  • Double-tapping the home button/swiping up on your iPhone, or pressing the bottom left button on your Android device.
  • Tap to clear all apps.
  • Reopen your My Vodafone app, and you will be able to connect to the internet.

If clearing multitasking hasn’t helped you, then you may proceed to restart your device. Restarting your device will clear your RAM and bring your device to a refreshed state. Hopefully, your device will now restore internet connection to your My Vodafone app. 

Update Vodafone App and Remove Error 2403

Every update, the team behind the My Vodafone app works hard and fixes various bugs and glitches within the app. Normally, this changes how the app responds to servers, so if your app is not updated, it may cause an issue between itself and network servers, prompting the Error Code 2403.

Go to your My Vodafone app in the App or Play Store and click on the update icon if it shows up. Your app will update to the latest version soon.

Incorrect APN

Access Point Name or an APN is needed to establish a mobile data connection to your carrier. It acts as the gate between your local network and Vodafone’s servers. If it is not configured, that gate will remain locked, and you’ll be prompted with a Vodafone Error Code 2403 message.

To access your APN settings, go to your device settings and navigate to your SIM settings. One of the screen options will be APN or Access Point Names. Select the ‘Add A New APN’ and proceed to enter these details:

Name: Vodafone Internet

Username: wap

Password: wap  


MMS PORT: 8799


Authentication Type: PAP

MMS Proxy:

APN type: internet+mms

These settings may differ from product to product. Don’t hesitate to get in touch with Vodafone support if you cannot find the exact settings for your device. Alternatively, you may use the “Reset to default” option some devices offer to return to factory settings and see if this fixes your problem.


Reinsert sim card

Vodafone sim with How are you? message

Using your device for a long time can cause your SIM card to loosen up or disconnect a little bit. Similarly, dust buildup in your SIM card tray can also cause this problem. Therefore, just remove your SIM, clean the card tray with a soft cloth and reinsert your sim. This should resolve any network problems including Error Code 2403.

Final Thoughts

We believe these steps should have resolved your issue regarding My Vodafone Error Code 2403. In addition, we have solutions for Vodafone Internet Not Working and Vodafone Error Code 4300 here if you need help. 

In conclusion, if you still have this problem contact Vodafone customer support and if  you have any suggestions, please let us know.