Tag: macbook pro

  • MacBook Pro Won’t Charge: Here’s How To Fix This Battery Error

    MacBook Pro Won’t Charge: Here’s How To Fix This Battery Error

    Sometimes, a simple issue can cause a big headache. It’s like a tiny fishbone stuck in the throat that puts you in much discomfort. MacBook charging issue is a bit similar story.

    Laptop is running okay; all other functionalities may also work perfectly. Yet your MacBook Pro won’t charge. It’s running out of power and will be dead soon. Yes, it’s a big concern. But don’t worry, take it easy. It is a usual thing, happens to a lot of battery-powered devices, including MacBook Pro. 

    Still, you have to take the fishbone out of your throat. So, let’s get on the road to find out why the MacBook Pro is not charging and how to put things back to normal. Here we go…

    Why is my Macbook Pro not charging when plugged in?

    You have plugged in your MacBook Pro as usual, but it’s not charging! You might go clueless on why is the MacBook pro not charging? From a faulty charger to internal hardware/software issues, it can happen for several reasons.

    Why-Is-My-Macbook-Pro-Not-Charging-When-Plugged-In
    Photo by Masaaki Komori on Unsplash

     

    To help you out, we have listed the most common reasons why the MacBook Pro won’t charge.  Open the cards one by one, and see if your Mac has one of these similar kinds of issues.

    MacBook Pro won’t charge with defective charger and ports

    When it comes to investigating a charging issue, the charger becomes a prime suspect in any case. The same goes here. Therefore, Check whether your charger has one of the above defects. 

    • Damaged Charging Cable
    • Broken AC plug
    • Low-Power Adapter
    • Damaged MagSafe Pins
    • Dirty Charging Ports

    A faulty charger may be the reason why your MacBook is not charging.

    Battery may cause the issue

    MacBook may not be charging due to poor battery condition. Sometimes, overcharging the battery or heavy usage of the laptop can damage battery health. However, battery health may naturally decline when it reaches the final stage of its life cycle.

    Besides, MacBook Pro has an advanced Battery health management system. When the battery is above 90% charged, this system stops charging the laptop. And it won’t start charging until the battery drains below that percentage. Basically, it is not an issue, just an advanced feature to extend the Lithium-ion battery life.

    MacBook-Pro
    Photo by Moritz Kindler from Pexels

     

    Issue with the System Management Controller (SMC)

    The SMC – System Management Controller handles the battery, charging, and power management. The system is responsible for managing behavior of the power button and power to the USB ports. It is a part of logic board that controls the action of the charging circuit. SMC remains active even if the laptop is shut down. That’s why the Mac still charges and shows an indicator light when it’s switched off.

    In short, MacBook’s charging depends on this system. Therefore, your MacBook Pro won’t charge in case there’s a problem with SMC.

    MacBook Pro won’t charge when there are safety concerns

    Alternative Currents (AC) can have serious distortions. (Note: If you don’t know, the line current is actually AC currents). The distortion or noise in line can damage the charging device. Therefore, MacBook chargers come with a built-in voltage protection system that halts charging when there is line noise. 

    See whether your charger quits charging in a few minutes after plugging in. If yes, then check the line current or the power outlet. Your MacBook may not be charging due to line noise.

    If you are using one of the recalled MacBook Pro models

    Some of the MacBook Pro models sold between September 2015 to February 2017 have battery overheating issues. Due to that, Apple recalled those models. If you are using one of those models, check whether it’s already recalled.

    How do you check it? You can check it by serial number. Find your MacBook’s serial number from Apple Menu >> About This Mac. Then go to the 15-inch MacBook Pro Battery Recall Program, and check for your Mac’s eligibility for a replacement.

    Relevant Topics:

    What do you do if your MacBook isn’t charging?

    Once you diagnose the causes, you must go for the cure. That means if you figure out why your MacBook Pro is not charging, you can fix the issue. Thankfully the most common causes for Mac charging issues are easy to fix.

    Let’s find out how to fix a MacBook Pro that is not charging.

    What-Do-You-Do-If-Your-MacBook-isn't-Charging
    Photo by 8photo from Freepik

     

    Reset the SMC when your MacBook Pro won’t charge

    If the battery is in a good condition and the charger is perfectly okay, there may be an issue with the System Management Controller (SMC). Try resetting the SMC to fix the issue.

    You can reset the SMC in different ways under different conditions. Follow the instructions below to reset the system management controller.

    Note: Check the basic things like the charger, battery, and line connections before going into this procedure.

    Reset SMC on MacBooks with T2 security chip

    This method is for the MacBooks with an Apple T2 security chip. To check, go to Apple menu >> System Information, then select Controller. You will see “Apple T2 chip” listed when your Mac has the T2 security chip. Also, you can check the list of Mac models that have the Apple T2 chip from here.

    Keys-to-Press-for-Reset-SMC-on-MacBooks-with-T2-chip
    Keys to Press for Reset SMC on MacBooks with T2 chip. Photo From Apple Support.

     

    If your MacBook Pro has a T2 chip, follow these steps:

    Step-1: First, shut down your MacBook.

    Step-2: Now press Left Control + Left Option + Right Shift. Hold those buttons

    on press for 7 seconds. The Mac might turn on in the process.

    Step-3: Then press the Power Button too. Press and hold all four keys for

    another 7 secs. The Mac will turn off as you press these buttons, in case it turned

    on previously.

    Step-4: After seven seconds, release all the keys. And wait for a few seconds.

    Then start your Mac as normal. The SMC reset is done.

    If your Mac doesn’t have a T2 security chip, the SMC reset process is different, depending on whether your MacBook has a nonremovable battery or a removable one.

    Reset SMC On Macbooks with a nonremovable battery

    You have to go for different approaches if your MacBook Pro doesn’t have an Apple T2 security chip but a nonremovable battery. 

    Keys-to-Press-for-Reset-SMC-On-Macbooks-With-A-Nonremovable-Battery
    Keys to Press for Reset SMC On Macbooks With A Nonremovable Battery. Photo From Apple Support.

     

    Here is the process:

    Step-1: Shut down your device First.

    Step-2: Now press the following keys: Left Control, Left Option, and Shift.

    Press and hold all the keys for 10 seconds.

    Step-3: Then release all the keys and press the Power Button to turn on the

    device.

    Reset SMC On Macbooks with a removable battery

    The older MacBooks used to have removable batteries. If you use one of those, follow these procedures:

    Step-1: Shut down your computer.

    Step-2: Remove the battery from the device.

    Step-3: Press the power button and keep holding it for 5 seconds.

    Step-4: Put back the battery in its place.

    Step-5: Finally, turn on your MacBook Pro by pressing the Power Button.

    The SMC resetting process is done. Your MacBook Pro should start charging again. These were all possible ways to reset SMC on a MacBook Pro. If your device still doesn’t charge, the problem lies elsewhere.

    Check the charger and charging lines

    Chargers have a big role to play charging any device. Therefore, the charger and charging line is the first you should check for a potential flaw.

    MacBook-USB-C-charger
    Photo by Homemade Media on Unsplash

     

    Take the following action to find and fix the charger issues of your MacBook Pro:

    Inspect for physical damage

    Examine the adapter, AC plug, and charging cable for possible defects. As for the cable, check if the wire has a cut somewhere or is burnt. The damaged cable cannot flow electricity from the power source to the laptop. Hence the device won’t charge. The same goes for the AC plug when it’s broken.

    In both scenarios, you need to repair the damaged component. If you are an expert, you can try to repair them. But we recommend you to reach a service point with your broken charger. Having said that, you might get a new Mac charger in case it is heavily damaged.

    Check for line noise

    As said earlier, Mac charger automatically stops charging when there’s a noise in line current. Thanks to its built-in voltage protection mechanism. After all, Apple always uses advanced technologies and you would expect such safety features in their product.

    Anyway, unplug the charger and plug it in again after few moments. If the stops charging after few minutes, there is line noise perhaps. Call an electrician to inspect the line of your house or office. Also, always plug your charger into a separate outlet to stay out of the hassle.

    Clean the dirty ports

    Frequent use of the USB-C port can make it grubby. It can cause distortions while charging. So, keeping the charging port clean is a good practice. You can use compressed air to blow out the dust. Also, can use soft brushes and plastic dental picks to clean the sticky dirt.

    Use the right power adapter and cable

    Individual MacBooks have different power ratings. For example, the 61 watts USB-C power adapter and charge cable are recommended for 13-inch MacBook Pro models from 2016 onwards. While the recommendation for 15-inch MacBook Pro models is 87 watts. And for 16-inch MacBook Pro 2019 models, the power rating is 96 watts.

    Use-The-Right-Power-Adapter-and-Cable
    Photo by Solen Feyissa on Unsplash

     

    You can use non-recommended chargers, and they might charge your device as well. But they can cause a lot of trouble also. Therefore, find the right power adapter and cable for your Mac notebook and always use the recommended ones.

    Charger issues are often considered primary level concerns. It’s easy to repair or replace a charger. However, a damaged charger can cause a lot of harm to your MacBook. So you need to keep track of your Mac charger condition regularly.

    Check battery health and replace it if required

    Battery is at the core of the charging process. In technical terms, when you are charging a device, it is actually the battery that gets charged. So, if your MacBook Pro is not charging, there may be an issue with the Battery. You need to check the MacBook battery health in such a case.

    Check the battery condition

    Click on the Battery icon in the menu bar while holding the option key. Also, you can go to the Apple menu >> System Preferences >> Battery to see the battery status.

    You can see one of the four states: Normal, Service Recommended. What do they mean?

    • Normal: The battery is perfectly functional holding the charge well enough.
    • Service Recommended: Your Mac Pro battery is holding less charge than standard. You can think of replacing the battery at this stage.
    • Replace Soon: The MacBook battery is not holding enough charge. You should take serious consideration to replacing it.
    • Replace Now: This is the state when you have no other options. The battery is not holding charge at all and you have to replace it immediately.

    So now you know when to replace your battery. If your Mac battery is not charging check the battery if it has come to a point where replacing is inevitable.

    Check the charge cycle count

    You can also check the charge cycle to get an idea about the battery condition. 

    To check Cycle Count: 

    1. Press the Option Key and click the Apple Menu.
    2.  Then go to the System Information and choose Hardware.
    3. Under the Hardware section select Power. There you can see Cycle Count under the Battery Information section.
    Check-Mac-Battery-Charge-Cycle-Count
    Check Mac Battery Charge Cycle Count. Photo From: Apple Support

     

    Every time when you use all of the battery’s power is counts as one charge cycle. The MacBook Pro models of 2009 onwards has a Maximum Cycle Count of 1000.

    Best places to get a new battery

    Once the battery reaches the final stage of its life cycle, it doesn’t charge anymore. Therefore, you need to replace it.

    But where will you find a new Mac battery? Well, official Apple stores or an authorized seller is the best place to get a new battery. There may be other popular sellers, but we can not recommend you anything that is not approved by Apple itself.

    How much a new battery would cost? Here is a list of battery prices for different MacBook Pro models according to Apple Support.

    MacBook-Pro-Battery-Price
    MacBook Pro Battery Price From Apple Support

     

    If your MacBook is on a warranty period (usually one year), find an Apple Authorized Service Provider near you to claim for a replacement/free repair.

    Few more ways to fix the MacBook Pro not charging issue

    At times, some simple malfunctioning of the MacBook system can stop charging the laptop. You can solve those in simple ways. If none of the above fixes work and the issue persists, here is a list of things you can try:

    1. Install the pending software updates
    2. Update the macOS itself.
    3. Factory Reset (Backup all the data first)
    4. Simply Restart the Computer.

    Also, check the Easy Fix article on how to format your Macbook Pro.

    How do you fix a dead Macbook Pro that won’t charge?

    The situation goes trickier when your MacBook runs out of power and it is not charging. When the full charge is drained, it goes dead. For this state, you can’t take certain steps like checking battery health, updating software and so. You inspect the battery and charger physically. However, there are other ways to fix it.

    One is, resetting the SMC. As we discussed earlier, you can reset the System Management Controller even if the device is turned off or dead.

    How-Do-You-Fix-A-Dead-Macbook-Pro-That-Won't-Charge
    Photo by ROOM on Unsplash

     

    Another way is to reset the NVRAM. Press and hold the Command, Option, P, and R keys together till 20 seconds later and allow the computer to continue starting as usual.  Resetting the nonvolatile RAM usually solves a lot of minor issues. Then release all four keys. Hopefully, it will solve this issue too.

    On a final note

    After a long-drawn discussion, you should be able to find and fix the charging issue on your MacBook Pro. The article should be sufficient for most of the cases when a MacBook Pro won’t charge. We have covered the most common cause and how to fix them.

    Yet, a dozen of unknown issues may appear regarding MacBook Pro charging. Also, you may not be sure about fixing the issue on your own. That’s okay. Don’t risk your device by experimenting. Instead, we recommend you turn to the nearest Apple Service Center, or get online support from Apple.

  • MacBook Pro Grey Screen No Logo – Quick & Easy Fix

    MacBook Pro Grey Screen No Logo – Quick & Easy Fix

     

    Are you having a problem with your MacBook Pro showing a grey screen and no Apple logo? Have you tried rebooting the system and even tried unplugging everything but the problem still won’t go away? Well, you’re in luck as we have some easy steps to help you fix it.

    Sometimes, your computer may stall and won’t progress any further after booting up. Depending on your MacBook model, the screen may turn green, black, or grey with or without the Apple logo. 

    MacBook problems are more common than you would think. So before you start spending a lot of money by taking your Macbook Pro to a technician at one of those expensive repair shops, let’s just run through a few steps to see if we can get you through this issue on your own. 

    What are the Reasons behind the Macbook Pro Grey Screen No Logo?

    MacBook Pro Grey Screen No Logo

    Following are the few reasons that can result in the Apple grey screen display.

    Outdated Firmware

    Occasionally, the little red icon in Macbook Pro tells you to update the outdated firmware. These updates are important not only for the safety and security of your device and data but also to make sure that your MacBook runs smoothly.

    Updates that Apple pushes out to their MacBooks will address these kinds of grey screen errors. So always make sure that you have the latest updates and firmware installed on your MacBook Pro.

    Low Memory and Disk Space

    Just like the updates, low memory and disk space can prevent your Macbook Pro from booting up properly. It’s quite possible that your MacBook may not be running on the recommended disk space and memory especially if you have just installed a new version of Mac OS. 

    Therefore, you can fall victim to errors like the grey screen if your system is performing at its maximum capacity while running on less than recommended specs.

    Malfunctioning or Corrupted Softwares and Apps

    MacBook OS has an auto startup list. During the boot process, apps follow the directories in the list to start themselves up. If these apps start to malfunction, it could result in a grey screen at startup.

    Faulty Startup Drive

    Before you can access the main interface of your MacBook OS, you have to switch your MacBook on and get past the boot screen. The drive on which the Mac OS is installed can malfunction due to software or hardware damage.

    In this case, the drive won’t get recognized and won’t be bootable which can cause the grey screen error to show up at startup.

    Bad Peripherals

    If a peripheral device attached to your MacBook Pro malfunctions, it can prevent its ability to continue the startup sequence. External peripheral devices can include:

    • Ethernet cables
    • External mouse
    • External keyboards
    • Audio in and out cables
    • Headphones

    How can you Fix the MacBook Pro Grey Screen with No Logo?

    MacBook Pro Grey Screen No Logo

    Let’s take a look at a few of the DIY fixes for the grey screen on a MacBook Pro.

    Remove External Peripherals

    • Turn off your MacBook Pro and remove all the external peripherals devices
    • Power on your Macbook Pro
    • If you don’t see the grey screen and turn off your MacBook again
    • Connect each peripheral one at a time to single out the device that may be responsible for the issue 
    • Replace the malfunctioning peripheral device

    Utilizing Disk Utility to Fix MacBook Pro Grey Screen No Logo

    Disk utility can handle almost everything related to Macbook Pro errors. Here are a few steps you can follow.

    • Shut down your MacBook Pro
    • Start the MacBook with Command + R keys
    • OS X utilities will appear
    • Navigate to Disk Utility and click on it
    • On the left, select the default drive on which MacBook OS is installed
    • Click on Verify Disk and let the process complete
    • Reboot your MacBook pro and verify the fix

    Safe Boot

    Safe boot lets you boot up your MacBook Pro and load a minimum number of kernel extensions and get rid of small errors. 

    • Press down on your Macbook Pro power button with the shift key
    • Don’t let go of the buttons until your MacBook restarts
    • Now, MacBook will start in safe mode
    • Press Shift+Command+V to get into verbose mode until the desktop is visible
    • Start your MacBook Pro from the Apple menu at the top left of your screen to confirm the fix

    Reset PRAM and NVRAM 

    Some persistent settings may be stored in the PRAM & NVRAM that can be due to the corrupted third-party apps. This can cause the grey screen but there is an easy fix for this.

    • Hold Command+option+P+R keys for 20 seconds before the grey screen appears
    • This will reset the PRAM and NVRAM on your MacBook Pro
    • Reattach all peripheral devices and restart the Mac to confirm the fix

    MacBook Pro Hard Reset To Get Rid of Grey Screen and No Logo

    If you have followed all the above-mentioned and are still stuck with the grey screen issue, you may need to do a hard reboot. The hard reboot will reset your computer back to factory settings. However, you have to install data recovery as hard boot will clear everything in your system.

    • Install “Recoverit” data recovery software
    • Select the default drive on which the Mac OS is installed on the recovery software
    • Click on start so that the software can scan your drive
    • Select the files that are lost and reformatted
    • Select recover to recover all files
    • Point the recovered files to an external hard drive
    • Format your computer and install clean OS
    • Restore your recovered data from an external Hard drive to the MacBook Pro default drive

    Conclusion

    We hope that this troubleshooting guide helps you in fixing your MacBook grey screen error. If none of the troubleshooting steps works, you can get in touch with an Apple Store authorized service centre. They can fix your hardware related issues that are causing the grey screen with no Apple logo.