Category: Streaming

Funimation Black Screen: Fix The Black Display
Funimation’s dubbing services have made a lot of anime content accessible. The effort is well-founded, but a few problems do still exist. Lately, Funimation won’t let me watch in English, and it appears quite a few of you are also facing the issue. The error also seems to occur randomly despite working fine before.

Sony-owned Funimation is among the top streaming choices for international content. It is ranked fourth among on-demand streaming services of 2022. The site hosts over 800 titles, with 5 million subscribers. It also has an estimated 120 million+ users worldwide. When it comes to East Asian media, Funimation is the top choice.

However, Funimation has been known to cause a few problems with streaming here and there. Some of these issues have led to a diminished user experience. Keep reading to find out why this happens and how to resolve this issue.

Why can’t I watch shows in English on Funimation?

The issue behind the dubbing block is a bit unclear. Many users have reported the issue to occur even after it had been working fine just moments before. There are a few possible reasons why Funimation won’t let me watch in English:
- App glitch that disrupts streaming if paused or closed in between viewing
- Issues with the uncut version that may be missing the English dubbing
- System overload while running the app
- Incorrect language preferences set for the show you are trying to watch
- Streaming on the free version of Funimation that limits language options
- Outdated version of the app in use
- Server outages prevent episodes from loading properly
The app itself has had some performance issues reported by users, and it appears you will have to take some corrective steps yourself. As for this issue, here are some suggestions many users have found handy in fixing the problem.

How to fix error when Funimation won’t let me watch in English

Sometimes system overloads can cause an app to crash or stop working. It can affect the performance and cause some aspects to temporarily malfunction. The simplest solution you can try is to close the app and relaunch it again. If this doesn’t work, you can try some other fixes for the problem.

Playback and stream

This is a popularly-tested hack for the English play issue. It does, however, require some patience on your part.

Step 1: Go back to the previous episode that was playing in English

Step 2: Play that episode towards the very end, allowing it to stream naturally

Step 3: From here, click to proceed to the next episode without exiting the streaming video

The continued stream sometimes helps resolve the issue, and you can continue watching in English. If the problem arises again, simply repeat the above steps. Just keep in mind this is not a permanent fix, so it won’t actually resolve the issue.

Change language settings

Language settings may have been changed accidentally or switched by default app preferences. In this case, you simply have to change your language settings:
- Open the show you want to watch in English on the app or browser
- Click on the Settings icon located on the bottom right of the video settings for the specific episode you want to watch
- Under the language setting, select English
This step will probably reload your video to put the change into effect. You can also make English the default language through your Account settings. Only users who have a paid subscription to Funimation can make changes to language preferences.

Buy a subscription

Funimation offers a free version of the app and browser streaming. Many users who don’t use the streaming service regularly prefer this option. While free, it seriously limits user options. Oftentimes, a video dub is only available in one language, therefore causing the issue.

Other times, being a free user limits your ability to do something about it. Your best course of action if you plan on using Funimation regularly is to just buy the $6 subscription. You also get a lot more streaming options with the paid version.

Check for app updates

Out-of-date apps can often cause serious glitches. This includes the app crashing without warning and not playing videos like it used to. Apps usually update automatically, but it is still best to check.

Step 1: Open the app from the App Store or Google Play Store.

Step 2: If the app is pending an update, an Update button will show. Update the app, and try playing the video again.

You should also check for software updates. Some apps may be incompatible with older software versions. Install any pending updates and check to see if the issue is resolved.

Are the shows on Funimation in English?

Funimation purchases the rights to dub shows. These include but are not limited to English dubbings, and you can get a lot of options and language choices. The shows that are only available in the English dub are simply so because of licensing issues. Funimation owns the license to only dub the show in that language, therefore limiting choices.

Why has Funimation stopped dubbing?

Funimation is by no means out of the business of dubbing anime. The dubbing process was slowed down as a result of the COVID-19 pandemic. Lockdown and SOPs made the dubbing process difficult, therefore slowing down availability. As things return to normal, Funimation is picking up the pace and is getting back on track.

Conclusion

Funimation as a streaming service certainly has its position in the digital market. While it offers good quality shows with dub, some issues have users frustrated, which is understandable. If Funimation won’t let me watch in English, then it becomes limited in its use. However, the fixes I have listed above are helpful in resolving the issue.

Some of these are temporary fixes rather than solutions. If none of these techniques work, it’s best to seek some official support. You can report the issue to Funimation directly. They can also help you figure out where the problem is coming from.
February 13, 2022
Freesat Won’t Record: Here’s How To Save Your Freeview Digital TV

If Freesat won’t record, how are you going to catch up on their top picks like Junior Bake Off, and Ghost Adventures?

Your Freesat box will have issues when it attempts to record if there is not enough storage space for a new program to be saved, or its connected HDMI cable is damaged.

Checking your wireless network, and performing a software update on your device can help fix your top box from experiencing a recording error.

We have produced this simple, yet effective guide that will help you understand why your Freesat won’t record, and supply you with eight easy fixes that will help you get rid of this setback, so you do not need to worry about missing the latest episode of Mr Brooks.

Why is my Freesat not recording?

Why is my Freesat box not recording?

Your Freesat box will be unable to record certain programs if there is not enough storage space for new items to be saved, there is a firmware issue either on your Smart TV, or the Freesat box itself, as well as if your internet connection is faulty.

Reason 1. Insufficient storage space

If you are continuously saving recordings onto your Freesat box, over time, the storage capacity will decrease, and you will not be able to perform new recordings if there is not enough space for them to be saved.

Recording S.D or H.D content will determine how much space you will need for the recording to be saved.

Reason 2. Software issue

A firmware issue on your device will interfere with recordings taking place.

If the software is outdated, or it has been corrupted, your files will become faulty. A software issue can transpire directly on your TV or on your Freesat box.

Reason 3. Unstable internet connection

Freesat requires a strong wireless network, or to be connected via an ethernet cable to be able to work on your TV.

If your internet connection is not stable during a recording, and the content gets interrupted, it will not save onto your TV.

An unstable internet connection will also interfere when you try and play content that has already been recorded.

Reason 4. Poor satellite signal

Your satellite dish needs a strong signal to pick up all the channels.

If your satellite is experiencing a weak signal, this will interfere with the performance of recording a specific channel, if it has been affected.

A poor signal can come from bad weather conditions, loose cables or your dish is not aligned properly.

How to fix my Freesat not recording?

How to fix Freesat not recording

You can fix the Humax Freesat not recording your scheduled programmes by following our eight easy steps;

Fix 1. Confirm storage space

Your Freesat won’t record if there is not enough storage space for the program to be added to your box.

Checking how much space you have will help determine if you need to remove any recordings you no longer need.

Step 1. Access the ‘Main Menu’

Step 2. Select ‘Settings’

Step 3. You should now be able to choose ‘System’ followed by ‘Data Storage’

Here you will be able to see how much space you have left. If your storage is running low, delete a few items.

(Did you know; The show ‘Only Fools ans Horses’ has been voted the most popular comedy show in the UK.)

Fix 2. Reset your Freesat box

Resetting your Freesat box will get rid of any faulty software that may potentially be preventing your recordings from taking place.

Step 1. Switch your box off

Step 2. Remove the power unit from being plugged in

Step 3. Wait around a minute before plugging it back in

Step 4. Turn your Freesat back on

You can now test your recording feature.

Fix 3. Check your cable connections

Your Freesat box requires an HDMI cable to be connected. If this cable is not secure, it may interfere with the recording function if the cable is moving around.

Make sure all cables are fastened properly.

Tip, if you can, check the cable with a different device to confirm it is not faulty or damaged.

Fix 4. Check for software update

Your Freesat box could be due to a software update.

Step 1. Using your remote, access the menu option

Step 2. Click on ‘Software Update’

Step 3. Your device will check if there is an update that can be downloaded

If you can update, confirm you want to proceed. If not, it will confirm that your firmware is already updated.

Fix 5. Complete a factory reset

Before proceeding with a factory reset, please note all saved preferences and data will be lost (current saved recordings).

Your box will be set back to its default settings, and it will need to be reconfigured.

Step 1. Access the Menu list

Step 2. Click on ‘Settings’

Step 3. Select ‘Information & Reset’

Step 4. Choose ‘Factory Reset’

Step 5. Confirm you want to proceed

Once the reset has been completed, you will need to reconfigure your Freesat device.

Fix 6. Complete the first-time installation

A first-time install is similar to completing a factory reset on your Freesat box. All previous recordings will be lost.

Step 1. With the remote, click the ‘Menu’ button and select ‘Settings’

Step 2. Get to the ‘Other’ tab

Step 3. Press ‘First Time Installation’

Confirm by selecting ‘OK’.

Fix 7. Reboot Freesat box

A quick reboot of your Freesat box can help fix it from not recording. A reboot will also help your device if it has frozen, or you are having trouble getting into the ‘Settings’ menu.

Step 1. Launch the ‘Settings’ menu

Step 2. Select ‘System Settings’

Step 3. Choose ‘Box Reset’

Step 4. Click on ‘Reboot Box’

Your box will now perform a reboot and reconnect.

Fix 8. Check internet and satellite connection

Freesat requires a stable internet connection for its box to connect and operate properly.

You can check that your network is providing adequate speeds as well as make sure your network service provider is not down.

If there are currently bad weather conditions, this can interfere with how well your satellite dish will pick up a signal.

Where have my Freesat recordings gone?

Have your Freesat recordings disappeared?

All scheduled recordings will be moved from your ‘Planned’ menu after it has been recorded.

Once a recording has been completed, it will be automatically stored under the ‘Recordings’ section of your Menu.

How do I know if my Freesat box is recording?

You will know if your Freesat is recording because there will be the letter ‘R’ that appears next to the name of the show you have set to record.

Note, you have to set the recording in place yourself, by highlighting the desired program and pushing ‘R’ on the remote.

How to access recordings on Freesat?

Simply click on the ‘Home’ button on your remote and choose ‘Recordings’.

Here, you will find a list of all the saved recordings you have made. If you are wonderings how many programmes can you record on Freesat, the maximum number is four channels at the same time.

Conclusion

Whether there was an issue with your Freesat’s software, or you just did not have enough storage space on your box, we hope this guide was able to help you find the cause behind why your Freesat would not record, and that you were able to fix the issue with one of our eight easy solutions.

Freesat does advise that you contact their customer support team if you are still experiencing problems when you try to record a program, as your Freesat box could have a defect and may need to be replaced.

You can email them at customerteam@freesat.co.uk, or call them on 0345 313 0051.

Their operating hours are Monday – Friday, 09 am – 5 pm, and weekends, 10 am – 4 pm.

You can also contact them online, by filling out their General Enquiry form.

February 12, 2022

Hulu Keeps Kicking Me Out: How To Stay Logged Into Your Account

Does Hulu keep kicking you out when you are trying to watch a program, or update your account details in the app?

Hulu will automatically exit if their server is down because it will not be able to process your request from your device.

When was the last time you updated your device’s operating system?

Resetting your internet connection, and emptying out the cache files will help prevent Hulu from crashing.

With this directory, you will understand why Hulu keeps kicking you out, as well as learn four simple solutions that will help you fix this issue, so you can get back to binging your favourite series without being interrupted.

Why does my Hulu keep exiting?

Hulu will keep kicking you out if your downloaded application is incompatible with the device you are using to launch the service on. This could be because the Hulu app contains corrupted software that is conflicting with your device, or, your chosen platform is not compatible in supporting the Hulu software.

What devices support Hulu?

Device	Minimum Requirements
Android (mobile and tablet)	OS 5.0 +
	Screen size of 800×480
Android TV	Sony Bravia (2015 +)
	Nvidia Shield
	Hisense
	Xiaomi
	Google TV with Chromecast
Apple TV	4th Gen +
Chromecast
Echo Show
Fire Tablets	OS 5.0 +
Fire TV and Stick
iPhone & iPad	iOS 13 +
LG TV	webOS 3.0 +
Nintendo Switch
Mac browser macOS macOS	macOS 10.13 +
	Latest browser version
	JavaScript & Cookies
PC browser	Windows 10
	Latest browser version
	JavaScript & Cookies
PlayStation	3,4 & 5
Roku	OS 8.1 +
Samsung TV
Vizio SmartCast TV
Xbox	360
	One
	Series X/S
Xfinity Flex Streaming TV Box
Xfinity X1 TV Box

If your Hulu app is compatible with the device it is installed on, the following four reasons could be why you are experiencing this setback;

Reason 1. Outdated Hulu app

If you are launching Hulu that is overdue an update, this will interfere with the app working effectively.

The software will be inundated with problematic data that should be erased through the update of the application.

An outdated Hulu app will keep logging you out until it has been upgraded to its latest version.

Reason 2. Corrupted Hulu cache files

Every time you launch Hulu, cache files will be automatically downloaded onto your device. Over time, these files can become corrupted and cause issues with the app when you try and make use of it.

Reason 3. Lagging internet connection

With Hulu being an online streaming service, it needs to receive a minimum amount of bandwidth to stream without any interferences.

If your internet connection is inadequate, Hulu will either keep kicking you out or start start ‘hanging’ when you try and process a request.

What is the minimum internet speed for Hulu?

Content	Minimum Download Speed
Hulu Standard Streaming Library	3.0Mbps
Live Streams	8.0Mbps
4K Content	16.0Mbps

If you are using your device for other activities that require internet while you access Hulu, the bandwidth requirement will need to be supplemented.

Reason 4. Hulu server issue

If Hulu is not working, it could be because the Hulu server is down. When this issue occurs, the Hulu app on your device will be unable to reach the server, so your request to launch the app or stream content will be undelivered.

As a result, Hulu will keep kicking or logging you out.

(Fun Fact; We all know of the series South Park due to its popularity. With that in mind, American subscribers have watched the show on Hulu for more than 107 million hours, which is equal to around 12,000 years of watching a movie.)

How to stop Hulu from kicking me out

You can stop Hulu from kicking you out by ensuring the application is compatible with the smart device you are using to access the program. This can be done by updating your Hulu app to the latest available version, and checking that your mobile, TV or tablet is upgraded to the newest operating system.

If your Hulu app and device are updated to its newest version, and Hulu is still automatically logging you out, you can proceed with the next four solutions provided to help stop this error from occurring;

Fix 1. Empty Hulu cache

Emptying the Hulu cache files off of your device will free up storage space, as well as erase any corrupted files that could be the reason why Hulu keeps kicking you out.

How to clear Hulu cache on smart TV:

Step 1. Go into Settings

Step 2. Click on ‘Applications’

Step 3. Find and select the Hulu app

Step 4. Choose ‘Clear Cache and Clear Data’

These steps are based on Android.

Fix 2. Reset Hulu app

You can reset the Hulu app by restarting the device Hulu is installed on.

Step 1. Exit out of the Hulu app

Step 2. Turn your device off and unplug it

Step 3. Wait a few minutes before plugging it back in and turning it back on

Once your device is reconnected, relaunch the Hulu app.

Fix 3. Check Hulu servers

If the Hulu servers are down, you can experience a black screen, or buffering interference along with the app kicking you out.

You can check the status of the Hulu server to stay up to date and to confirm if the problem is due to an internal issue with Hulu.

Fix 4. Reset internet connection

If your internet connection has been lagging, or is intermittent, resetting your Wifi router will refresh your network, and improve your network’s performance.

Step 1. Unplug your Wifi router after disabling it

Step 2. After a few minutes, plug it back in

Turn your modem back on. Once it has reconnected, relaunch Hulu and see if the app keeps you logged in.

Why is Hulu live crashing?

Hulu keeps crashing — Hulu live keeps crashing

Hulu Live will keep crashing if the particular channel you are trying to watch is not receiving the necessary amount of signal from your device. This will also cause the Hulu Live app to freeze or constantly buffer when there is not enough coverage to support the program.

Hulu Live is subject to the region you are accessing the service from. Depending on your location, certain programs may be prohibited.

You can check which channels are available to you, by making use of Hulu’s postcode checker.

Hulu Live will automatically quit if your network connection is not good enough.

If you are experiencing restriction issues with your Hulu Live app, it has been advised to log in to your account on a different device to gain access to the desired program you want to watch.

How to stop Hulu from timing out

To stop Hulu from timing out every time you watch an episode on the app, you will need to enable the ‘Auto Play’ feature. This function will automatically play the next part of a series without you having to manually instruct Hulu to do so by using your remote. With auto-play enabled, Hulu will play continuously until the series has concluded.

You can enable the auto-play feature by following three simple steps;

Step 1. Access your account in the Hulu app

Step 2. Open ‘Settings’

Step 3. Find ‘Auto play’ and turn it on

If you are currently engrossed in a series, the episodes will now automatically load after each one has ended.

Conclusion

We hope, from this guide, you now have the answers to why Hulu was kicking you out, and that you were able to stop this issue from occurring with the four easy solutions provided.

If, however, your Hulu app is still automatically logging you out or exiting while you are trying to watch a program, you may need to contact them directly. You can do so by making use of their Contact support page.

(Quiz Time; What is the minimum download speed required to watch 4K content on Hulu?) Complete our contact form with your name, email address and answer in the comments section.

February 12, 2022

HBO Won’t Play On HDMI: 7 Easy Fixes To Resolve The Issue
Are you getting ready to watch the latest episode of your favorite show on HBO and you notice your TV will not play via your HDMI cable? This can be frustrating, especially when you’ve been waiting all week for this episode.

There are many reasons why you may encounter this issue with your HDMI cable, which could be dependent on the device or the cable itself. With so many possible resolutions to your HDMI issue, we have created a guide to help you troubleshoot your issues. With our guide, you will be able to get back to watching HBO on your HDMI in a matter of minutes.

Why does HBO not play through HDMI?

Photo by Tech Daily on Unsplash

Although this seem may obvious, users are finding that HBO won’t play through their HDMI cable due to the TV not being on the right source. When you connect a device to your TV via HDMI cable, the cable will provide a stream from the device to your TV.

In order for the stream to appear on your TV, you need to change the source so it matches the port you’ve plugged it into. If you aren’t on the right HDMI source, your screen will just appear blank.

Other reasons why HBO won’t play on HDMI include:

1. Loose wires

If you have a loose wire between your TV and 3rd party device such as your Playstation or laptop, then you will be unable to view the content on the TV being streamed from the other device. This may also cause buffering and a glitchy screen.

2. A faulty port on your TV

If you have an issue with an HDMI port on your TV or device, then you will be unable to connect successfully via that port. Using another port is an alternative fix for this issue as most devices come with multiple ports to prevent issues.

3. Your device needs updating

If your TV is outdated, it may require an update. If it is outdated it may not be able to recognize the external device, therefore will be unable to show any picture.

4. A damaged HDMI cable

Unfortunately, if your HDMI cable has been bent excessively, chewed, or damaged in any way it is likely it will be unable to work. Sometimes the issue is inside the cable, therefore if you are unsure whether it is your HDMI, it’s worth testing it with another device.

If any of these issues occur it may stop you from being able to watch HBO via a HDMI cable.

How do I fix the HBO HDMI error?

Photo by Jeremy Bezanger on Unsplash

One of the easiest ways to fix your HBO error is via checking the source that your TV is tuned to. This issue can be related to you being unable to access the correct source for your TV Issues.

However, if you are still having issues, we are more than happy to help. Here’s how to fix the HBO HDMI error with ease:

Fix 1. Check the power is on

When attempting to fix your issue, the first thing to check is that the power is turned on both of your devices. If it is off on either device or they’re in standby mode this may affect how they work and ultimately provide a black screen.

Fix 2. Reboot your device

Rebooting your TV could fix your HDMI issue. Here’s how to reboot your TV device with ease:
1. Make sure the TV is turned off
2. Unplug from the wall socket
3. Allow 30 seconds
4. Replug in and allow the device to fully boot up again.
5. Repeat the same process with the other device if you are still having issues.
Fix 3. Disconnect and reconnect the cable

If you are have had no joy when rebooting your device, we’d next recommend using a different port on your TV. By doing this you are able to figure out if you have a faulty port. In order to do this you need to do the following;
1. Unplug the HDMI wire from both devices
2. Next switch where it is plugged in to. If it was plugged into port 1 before switching to port 2
3. Make sure your TV remote is now on the matching input, e.g. HDMI 2 rather than 1.
Fix 4. Select the correct source on your TV

Although this may seem obvious, switching the source your TV is on can fix your issue with ease. Grab your TV remote and press the input button on your remote, then scroll through the options. Clicking on different ones will eventually help you to understand where it’s plugged into and if it is the device that is the issue. The issue may be that your TV is connected to the wrong source.

Fix 5. Try a different HDMI cable

If you have another HDMI cable in your home, swapping it with the one you are currently attempting to use can show if it is the device or the cable which is faulty. If you find another cable works, then it is likely your HDMI cable which is faulty. In this case, try using a new HDMI cable. However, if you find you are still having issues, it may be the device that is the issue.

Fix 6. Connect to an alternative device

Similar to the above fix, if you find your cable is not the issue, attempt to connect your TV to another device. This can help you find out if the same issues occur. Testing the outcome of changing the device, allows you to figure out what the issue is and how to resolve this.

Fix 7. Make sure it is connecting to the right device

Sometimes our TVs can pick up the connected device automatically, however, this is not always the case. Be sure to check your sources and that you are connected to the right device. For example, if your TV thinks it’s connected to a PlayStation instead of a laptop, this can cause some issues with functionality.

Why am I getting HBO max black screen HDMI

If you are using the HBO Max app and notice you are getting a black screen this most likely error is down to the lack of internet connection. If you are struggling with the HBO max error, we’d recommend rebooting your internet.

Once your internet has returned, we expect HBO to work as expected. However, if you are still having issues we’d recommend finding out if HBO Max is down, you can do this via the Down Detector.

Conclusion

With this guide, we hope you were able to resolve your HDMI issue. However, if you are still experiencing this issue, we’d recommend purchasing a new HDMI cable. Therefore any issues with your cables will be eradicated. For further tech support or information, feel free to get in touch with us.
February 12, 2022
Amazon Prime Won’t Load On Smart TV: How To Get Back To Streaming
Are you trying to access your library, but Amazon Prime won’t load on your smart TV?

This issue can occur if your device does not have enough memory, or the Amazon app installed on your television is outdated.

Has your internet connection been intermittent recently? Amazon Prime will freeze or lag if it is not connected to a stable network that supplies enough bandwidth for the app to reach its server.

Updating your app, as well as your smart TV’s software will help fix Amazon from not loading when you try and launch it.

With this guide, you will be informed of the reasons behind why Amazon Prime won’t load on your smart TV, as well as be provided with six simple solutions that you will be able to execute on your TV, so you can get back to watching your all-time favourites.

Why is Amazon Prime not loading on my smart TV?

Why won’t Amazon Prime load on smart TV?

Amazon Prime will not load on your smart TV if your device does not have enough internal memory available for the video service to download the necessary data and files to operate successfully. Amazon Prime will automatically download cache files onto your smart TV which is used to help improve the performance of the app on your device.

Besides the RAM on your smart TV affecting the performance of the application, there are additional reasons that will cause Amazon Prime to freeze;

Reason 1. Outdated Amazon app

The downloaded Amazon Prime app on your smart TV could be due to an update which is why it will not load when you come to launch it.

Updates become available to get rid of any faulty files that may have transpired in the current version of the app, as well as improve certain features.

Reason 2. Intermittent internet connection

If your internet connection is intermittent while you are trying to load Amazon Prime, the app will either freeze, lag or display a black image.

Amazon needs to be connected to a stable network to be able to successfully reach their server, and stream content.
- A minimum download speed of 1Mbps is required for standard quality
- 5Mbps is required for high definition
Reason 3. Amazon Prime subscription

You may be unaware that your Amazon Prime subscription has expired, and needs to be renewed.

The app won’t give you access to its library if you do not have an active account.

Reason 4. Smart TV software issue

If your smart TV’s software is experiencing issues, this will interfere with how well the installed applications function.

Your TV may be needing a software update, or certain downloaded apps have incurred corrupted files that are hindering the performance of your smart device.

Reason 5. VPN interference

Are you launching Amazon Prime through the use of a VPN?

Amazon may think you are trying to access its content from a different country, and prevent you from logging in to your account.

Where is Amazon Prime not available?

Amazon Prime is available worldwide except for;
- China (mainland)
- Iran
- North Korea
- Syria
Your location settings could be configured incorrectly, which is blocking your device from accessing the application.

Reason 6. Amazon server down

The server could be down due to maintenance or an unexpected outage, which is why Amazon Prime won’t load on your smart TV.

Your device will not be able to process the request to access Amazon’s files if it cannot get accepted on Amazon’s side.

Luckily, you can check Amazon’s service status to stay up to date, and confirm if the issue is from your device.

How to load Amazon Prime on smart TV

How to fix Amazon Prime not loading on TV

You need to make sure there is enough memory on your smart TV, to ensure Amazon Prime can load properly. If your device’s RAM is too full, the app will be unable to download all the necessary data required to load its content. If you have unnecessary apps installed on your TV, delete them to free up more space.

Along with uninstalling applications off your smart TV, clearing Amazon’s cache files will help fix the loading error;

Fix 1. How to clear Amazon Prime cache on smart TV:

Step 1. With your TV turned on, click on the ‘Home’ button on your remote

Step 2. Select ‘Setting’ followed by ‘Apps’

Step 3. Click on ‘System Apps’

Step 4. Find Amazon Prime and press it

Step 5. You should now be able to select ‘Clear Cache’

Note, this is based on a Samsung smart TV, different TV models include an additional step.

(Fun Fact; around 198 million people visit Amazon Prime a day, which is more than the population of Russia).

If you have enough storage space on your smart TV, you can fix Amazon Prime from not loading by carrying out the following steps;

Fix 2. Update Amazon app

Updating your Amazon Prime app will get rid of corrupted files currently installed on your smart TV, as well as improve its performance.

How to update Amazon Prime on smart TV:

Step 1. Open the app section on your TV

Step 2. Click on ‘Settings’ followed by ‘App Update’

Step 3. Find Amazon Prime

You can now confirm you want to proceed with the update if one is available.

Fix 3. Refresh internet connection

If your network connection is intermittent, this will interfere with Amazon Prime loading successfully on your smart TV.

The app needs to be connected to a stable network to process your request to have access to Amazon’s media library.

You can check that you are receiving adequate bandwidth for the app to run properly by testing your internet speed.

If you find your speeds are not what they should be, you can reboot your Wifi router to refresh the connection. You can do this by turning your modem off and unplugging it for a couple of minutes.

Fix 4. Check your subscription status

Make sure your subscription with Amazon Prime is still active.

You may have forgotten you cancelled your subscription, or your monthly payment could have been rejected, resulting in Amazon cancelling your account.

How to check Amazon Prime subscription:

Step 1. Launch the Amazon Prime page

Step 2. Select ‘Your Account’

Step 3. Within the ‘Settings’ tab, click on ‘Manage Prime Membership’

Check that all your details are correct. You will need to renew your subscription if it has been cancelled.

Fix 5. Update smart TV software

Your smart TV’s software may be contaminated, or overdue an update.

How to update smart TV software:

Step 1. Launch ‘Settings’

Step 2. Click on ‘Support’

Step 3. Choose ‘Software Update’

You can select ‘Update Now’ to confirm the installation. Your smart TV will automatically update its software, however, there may have been an interference during the last download.

Fix 6. Disable VPN

The VPN could be blocking your device from reaching the Amazon server. Disable your VPN and relaunch your Amazon Prime application to see if this fixes the error.

If you have to make use of a VPN, you may need to change to a different one that supports Amazon Prime.

How can I improve my Amazon Prime streaming quality?

You can improve your Amazon Prime’s streaming quality by updating the resolution in the settings section of the app.

Step 1. Access your Amazon Prime account

Step 2. Go into ‘Settings’

Step 3. Click on ‘Stream Download’

Step 4. Now choose ‘Stream Quality’

You will now be able to update your quality from the options provided. (Good, better, best and highest quality).

Conclusion

Now that you know why Amazon Prime won’t load on your smart TV, we hope you have utilised one of the six easy solutions we have provided, to help fix this issue from occurring on your device so you can get back to browsing Amazon’s extensive library of shows and movies.

If you have tried all of the fixes given in this guide, and you are still experiencing loading issues, you can check out their Prime Video support page for answers, however, if you still do not find what you are looking for, sign in to your account so you can contact them directly.

(Quiz Time: Three of the countries that do not have Amazon Prime available, are from the same continent. Which continent do they belong to? Hint; it is the largest).

If you know the answer, fill out our Contact Us form with your name, email address and your answer in the comments section.
February 11, 2022
Screen Mirroring Netflix No Video: Here’s How To Fix The Black Display
Are you screen mirroring Netflix from your mobile and no video is being displayed on your TV?

If you are attempting to use a second screen to stream Netflix, both devices need to be connected to the same network, otherwise, you will see a Black screen on your device.

Is your Netflix updated to the latest available version? Ensuring your app is not outdated will help prevent the screen sharing feature from not working, as well as making sure both devices are logged in to the same Netflix account.

With this guide, you will be given all the possible reasons why the screen sharing is showing no video on Netflix, as well as learn how to fix this problem in six easy steps, so you can enjoy streaming your favourite shows on a sizeable screen.

Why is there a Black screen when screen sharing Netflix?

Why is my screen black when mirroring?

You will experience a Black screen and no video when you access Netflix if you are screen mirroring from a device that is connected to a different network than your TV. To share your screen from one smart device to another, they will need to be paired under the same internet.

If your two devices are connected to the same network connection, you could be experiencing a Black screen on your second display due to the following reasons;

Reason 1. Outdated operating system

Your mobile or tablet device needs to be functioning on the latest operating system that is available for download.

Netflix’s screen mirroring will only work if your phone meets the minimum requirements that will allow the device to screen share the app onto a TV.

Mobile Minimum Operating System

Android OS 2.3

Android Tablets OS 3.0

Apple iOS 6.0

Reason 2. Multicast disabled

Your device will need to be able to perform a multicast for screen mirroring to take place.

if you are trying to screen share Netflix from a device that does not support the feature, your video will not be displayed.

Reason 3. Netflix app needs updating

The Netflix app on your smart TV may need to be updated, as well as on your second device.

Most devices from 2014 onwards have the screen mirroring feature available. If you are trying to screen share on an older model, the function may not be supported.

Reason 4. Netflix account profiles are different

You need to log into the same Netflix account on the devices you will be using to screen mirror.

If your mobile or tablet is active on a different profile, the screen sharing will be unsuccessful.

Reason 5. Chromecast issue

If you are attempting to screen mirror Netflix through Chromecast, your Chromecast may be disconnected, or the device needs to be refreshed. This is if the cast icon is showing on your display.

Reason 6. TV display error

No video is displayed on your screen when screen sharing could be because there is a display issue with your TV screen. A faulty or damaged cable can interfere with your device functioning.

How do I fix Black screen mirroring on Netflix?

How to stop Netflix black screen when mirroring

If your video is not showing on Netflix when you attempt to screen mirror, you can fix this problem by making sure the chosen two devices are connected to the same network. Check that your mobile or tablet is using the same Wifi network that your TV is paired to. If they are different, you will need to reconnect one of your devices.

(Fun Fact; Ever thought about how Netflix came about? The CEO of Netflix, Reed Hastings got the idea of the online streaming app in 1997 when he was charged by Blockbuster for an overdue return of the VHS tape, Apollo 13. Netflix was later launched in 1998).

Once your smart devices are on the same network, Netflix should display your chosen video. Are you still experiencing no video on your screen? If so, the following steps should help fix this error;

Fix 1. Update operating system

Update your device’s operating system to ensure the software is compatible to perform the screen mirroring function.

Both platforms will need to be upgraded to the latest software version as this will make sure the connection between the two is successful.

Updated operating systems will improve your device’s performance and get rid of any potential files that may be interfering with Netflix displaying your video.

Fix 2. Check settings

Have you checked if your multicast settings have been enabled? You may have forgotten to switch this feature on.

Certain routers require this function to be manually set, so you may need to double-check the instruction manual to confirm if this option is automatically turned on.

Fix 3. Update Netflix app

The Netflix app on your TV needs to be updated to the latest version, as well as on your mobile or tablet.

How to update Netflix on smart TV:

Step 1. From the home screen, open the app store

Step 2. Search for Netflix

Step 3. You should now be able to select ‘Update’

Note, if you have completed a software update on your smart TV, this should automatically update the apps installed on your TV.

Fix 4. Confirm Netflix profiles

Check to see that you are logged in to the same Netflix account on the devices you are wanting to use for screen mirroring.

If the accounts are different, the second screen option will not be available to use.

Fix 5. Check Chromecast connection

If you are using Chromecast to screen share Netflix, your connection may be disrupted.

A missing ‘cast’ image on your device will mean your device needs to refresh its connection. You can complete this by actioning one of the following;
- Sign out and back into Netflix
- Restart your device
- Switch Chromecast off and on again
- Unplug Chromecast for a few minutes
This should eradicate the screen mirroring on Netflix, with no video issue.

Fix 6. Disconnect the second TV

You can screen share the app on more than one smart TV, but not at the same time. You will experience the screen mirroring Netflix no video problem if you are trying to use this feature on two TV’s concurrently.

Disconnect the second TV and complete the screen mirroring process again.

Fix 7. Talk to a Netflix Tech Specialist

If you are still having issues with the Netflix screen mirroring, then we would recommend speaking to a Netflix tech specialist.

How to screen mirror Netflix from phone to TV

How to screen mirror from mobile to TV

You can sync your Netflix mobile app to stream your chosen video on a smart TV. Your phone will act as your remote.

How to screen mirror Netflix from Android and iPhone to TV:

Before you proceed, make sure both devices are connected to the same network.

Step 1. Log into your Netflix account on your mobile

Step 2. On the home page, click on the ‘cast’ image at the top right

Step 3. From the list of connected devices, choose your TV

Step 4. Play your desired video

It should now be displayed on your smart TV.

Conclusion

With this substantial guide, we hope you now understand why you may experience screen mirroring Netflix with no video on your device, and that you can put into effect the six simple solutions provided to get rid of this issue.

Netflix’s server may be experiencing problems, which could be interfering with the app performing properly, so it is recommended to always check the service status when Netflix is being problematic on your mobile, tablet or TV.

If you would like to contact Netflix for any further queries or concerns, you can call them on

007 803 321 2130 (login to your account to get a reference code) or you can make use of their Live Chat feature.
February 10, 2022
TVQ Details Menu 100: Fix The Netflix Error Here
Encountering the error tvq details menu 100 while trying to relax and watch movies or shows on Netflix can put a damper on your evening’s plans. Don’t worry! You’re not alone, many Netflix users have reported this error, and there are multiple methods to troubleshoot the issue.

Netflix is a famous streaming platform with more than 221 million users worldwide. It is the only name that comes to mind when you think of a video streaming service that offers excellent picture quality, thousands of movies and TV shows from across the world, and unique features like proper subtitles and region-based audio.

However, this guide will cover all the potential causes of the tvq details menu 100 error. Additionally, it lists some simple steps to troubleshoot the issue on your device. Occasionally, Netflix stops working and shows some errors because of minor app glitches, which can resolve by rebooting the app.

Why does my Netflix keep saying we’re having trouble playing this title right now?

If you’re trying to launch the Netflix application and experiencing the tvq details menu 100 errors, it could be due to any of the following reasons.
- It usually indicates that your device is unable to connect to Netflix due to a network connection issue.
- Netflix servers might temporarily be down.
- Running an outdated application might generate the issue.
- It might be caused due to glitch in Netflix’s application.
- Weak WiFi signals are causing the issue. This could keep you from viewing any content on the platform.
How Do I Fix TVQ Details 100 Menu?

Netflix errors are common and most of them are caused by server outages. Therefore, visit the Netflix official site and check the server status. If the error persists, follow these troubleshooting methods to resolve the Netflix error:

Power-Cycle Your Device

A simple power cycle might resolve the frustrating tvq details menu 100 Netflix error.
- Unplug your device from the power outlet after closing the Netflix application.
- Wait for two or three minutes for the power capacitors to drain before proceeding.
- Next, disconnect the Fire TV/Stick from the power source.
- Reconnect the Fire TV / Stick device to a power source and turn it on as usual.
- Lastly, open the Netflix streaming app and play any content to see the issue has been fixed. If the issue persists, move to the next step.
Restart Your Network Devices

This method is used to identify and resolve issues with your home network that may be causing the error.
- First, turn off your TV, router, and modem, then unplug the power cables. Ensure all the cords are detached and wait for two or three minutes.
- After that, re-plug all the cables wait for the light indicators, showing the internet is working.
- Finally, connect your TV with the WiFi and check if the issue persists.
If rebooting the network device does not resolve the issue, relocate your router. This will help enhance signal strength. When the router is located at a high location in your room, the reception is optimum. Moreover, disconnect other wireless devices from your networks, such as phones, laptops, etc.

However, the best method is to connect your devices directly to the router (through Ethernet cable) and reset the settings to default.
- First, unplug your router from power safely and wait for 20 seconds, then re-plug your router in the power supply.
- Turn on the modem or router and wait for the green panel lights to be visible; connect an ethernet cable to your device (smart TV/ laptop).
- Turn on your smart device and reconnect to Netflix to check if you can play any content.
Check For Updates To Fix TVQ Details Menu 100

Running relatively older software versions or OS is usually not a problem, but much older applications can cause issues. You should ensure that the Netflix app and your Samsung Smart TV are up to date.

Check for Samsung Smart TV updates:
- Go to the Settings and click on the Support.
- Now, click on the Software Update > Update Now from the drop-down menu.
Check for Netflix app updates:

Although most programs or applications are updated automatically, it’s always a good idea to double-check. Follow these steps to update your Netflix app:
- Go to the home screen and click on the Smart Hub button.
- Now, click on the Featured and find the Netflix Apps.
- Once you find the application, press and hold the Enter button to see the sub-menu.
- Now select Update Apps, click on Select All, and click on the Update button
- After updates, check if the error tvq details menu 100 persists.
Clear App Cache On Smart TV

There are countless smart TV brands available on the market. As a result, creating a tutorial on clear Netflix cache on each smart TV will be nearly difficult. Follow the steps below to clear the Netflix cache on any Smart TV.
- First, navigate to the home screen and click on Settings.
- Now, navigate to the App section, find the Netflix app. Click on it.
- Once you click on the application, you’ll see several options, and you need to click on the Clear Cache > OK button. That’s it!
Reinstall The Application To Fix TVQ Details Menu 100

If none of the methods works, then uninstall and reinstall the application might resolve the issue. To reinstall the app, follow these steps:
- First, navigate to the Home Screen and click on Apps.
- Select the settings at the top right corner, and it will redirect to the downloaded application page.
- Now, find the Netflix application and click on Uninstall.
- Finally, reinstall the app through the app store and enter your email, password, etc. Check if the problem persists.
Conclusion

You can resolve the Netflix Error tvq details menu 100 by rebooting your device, restarting your network router, enhancing the internet WiFi signal will resolve the issue. You can also remove cache data and reinstall the Netflix app to fix the issue.

However, if these remedies don’t work for you, try to contact Netflix customer service regarding the problem on your smart TV. You can also reach your internet service provider to double-check that everything is working correctly. If you’re running into other Netflix errors, then check out some more of our extensive guides.
February 9, 2022
Funimation Won’t Accept My Email: How To Login And Create An Account
If Funimation won’t accept your email, you will be unable to access your account, and resume watching your favourite movies.

The app will refuse your email address if the Funimation server is down, or your internet connection has disconnected, which will prevent your device from connecting to the online streaming service.

With this guide we have created for you, we will expand on all the possible reasons why Funimation won’t accept your email, as well as supply you with five thorough solutions that will help you fix this problem, so you can get back to Funimation’s wide variety of anime movies.

Why is Funimation not accepting my email?

Why can’t I access my Funimation account?

Funimation will not accept your email address if their system is down. This could be due to a system error, or their server has stopped functioning because of corrupted software. You may witness an error on your screen stating; ‘The email you provided is not linked with an active account’ after you try and attempt to reset your password from the apps initial email rejection.

With this issue occurring, Funimation will be unable to find your details under an active subscription.

If you have not witnessed this error when trying to update your password on the app, Funimation may not be accepting your email address for a few other reasons;

Reason 1. Adblocker enabled

If you have adblockers, or any type of security settings enabled on the device you are trying to launch Funimation on, it may prevent the app from accepting your email and allowing you to access its content.

Some users have noted that after inputting their email address and clicking ‘Log In’ they get taken back to the home page, without their account being verified.

Reason 2. App needs updating

If you had issues with your subscription, and you have only recently resolved them, Funimation may not have updated the details from their side, and are delayed in retrieving an ‘active’ account for your profile.

your app could also need an upgrade to its latest version, as this will eradicate any contaminated software, and help with the performance of the video service.

Reason 3. Mistyped email

Funimation won’t pick up on your account if you are inputting your details incorrectly.

Your email not only needs to be spelt correctly, but the address linked to your account needs to match when you are trying to gain access to your profile.

Reason 4. Disconnected internet connection

Your Wifi router may have disconnected from its network service provider, or the connection is intermittent due to outside interferences.

If Funimation cannot connect to stable internet that supplies the right amount of bandwidth, the app will not be able to function properly and will occur not only login issues but also problems when streaming content.

Reason 5. Browser cookies

The ‘cache and cookies’ files from your web browser could be too full.

Cookies are stored on your device every time you use your web browser. These files can end up becoming corrupted, or start interfering with how well apps and programs operate on your system.

(Did you know; Before Funimation sold DVD’s and Blu-ray DVDs at convention centres, the only thing available for purchase from them were ‘Fruits basket’ hats designed from the anime show.)

How to fix Funimation won’t take email

How do I fix my Funimation account?’

If Funimation will not accept your registered login credentials, and you have tried to change your password as a workaround, but are now faced with the error; ‘The email you provided is not linked with an active account’, you will need to contact Funimation directly to get them to reverify your account details, and confirm that they can see your active subscription.

The Funimation customer support team can take around 30+ hours to respond to your query.

If the Funimation service is down, this error will occur, and prevent the app from processing requests, and having access to the server. If this is the case, you will need to wait for Funimation to fix the problem on their side.

You can keep up to date with this process by checking ‘DownDetector’.

Besides experiencing an error when you try and change your password, you can fix Funimation not accepting your email by following through with one of these easy solutions;

Fix 1. Disable ad blocker and/or extensions

If you currently have adblockers or extensions enabled, these could be stopping your browser from gaining access to Funimation’s server.

Disable these programs and try restarting Funimation.

Tip, reboot your device after switching these off to ensure your device has refreshed its connection.

Fix 2. Update Funimation app

If you update your Funimation app, it will get rid of any corrupt software that may currently be on your device from the current application, as well as improve the service’s performance.

If you have only recently amended your Funimation subscription and the app still won’t accept your email, updating your app can help refresh the connection, and reinitialise your details.

You can update Funimation from your app store. If there is an option to select ‘Update’ this will confirm an upgrade is available for download.

Fix 3. Confirm your details

Make sure you are inputting your login credentials correctly.

This includes your email address and your password. Funimation will not recognise your details and be unable to match your information to an active subscription if there are spelling errors.

Passwords are case sensitive, which is why you need to ensure you do not have CAPS lock on when entering it in.

Fix 4. Power reset Wifi router

Resetting your Wifi router will refresh your internet connection and improve the connectivity for the Funimation app to process your login request successfully.

You can complete a power reset by;

Turn router off > Unplug it from its mains > Wait for around two minutes > Plug it back in > Switch on

Relaunch Funimation after your internet has reconnected.

Fix 5. Clear cookies

Using Funimation through your browser will overtime accumulate an excessive amount of cookies and cache files on your device.

Clearing these apps will help Funimation run better, and be able to log you into your account without any interferences.

If you are on Windows, you can easily clear these files by;

Opening your browser > three dots in the right-hand corner > More Tools > Clear Browsing Data

Here, you will be able to click on ‘Clear Browsing Data’ and confirm.

How do I contact Funimation?

You should know how to contact Funimation for when you experience errors with your account.For example, Funimation not accepting your login details even though your credentials are correct.

If you are unable to update your password because the app is not recognizing your email address, you can contact Funimation on;
- help@funimation.com
- https://help.funimation.com
- Leave a message on 855-268-9672
Conclusion

We hope this directory has provided you with enough information for you to now understand why Funimation was rejecting your email.

Along with supplying you with the reasons behind this issue, we hope the solutions provided have assisted you in fixing the issue with your account, so you can get back to watching Attack on Titan.

If you need to get in touch with Funimation, you can make use of the contact details we have included in this guide.
February 5, 2022
Sorry We Could Not Reach the Netflix Service (-100): Fix This Error Here
Have your entertainment plans ever been ruined by this error: “Sorry We Could Not Reach the Netflix Service (-100)”? While this error may sound vague and daunting, it is not too difficult to resolve. This guide will talk about what this error is, why it occurs, and how to fix it.

One of the reasons why Netflix is so revered is because of its vast library of entertainment content. It caters to all your needs, from TV series to documentaries and movies. Moreover, the app is accessible to you anytime, any place. You can access the streaming platform from your computer, TV and all your mobile devices.

While there is no doubt that Netflix is one of the biggest streaming platforms out there, it is not entire bug-free. Before exploring the solutions, let’s talk about what this error is

What is “Sorry We Could Not Reach the Netflix Service (-100)”?

According to the service’s help centre, the error occurs when the data on your device needs to be refreshed. you are most likely to run into this error when you open the app.

Usually, you will get this error message: “Sorry We Could Not Reach the Netflix Service (-100)”, but there are other variations of this:
- Unable to connect to Netflix. Please try again or visit: www.netflix.com/help
- Netflix Error tvq-cdp-100
- Sorry, something went wrong. Please try again later.
- Netflix Error tv-details-queue-10
- Netflix Error tvq-dl-100
Netflix error 100 is related to the Amazon Fire TV, the Fire Stick and smart TVs. Thus, you don’t have the option of refreshing your data as quickly as on a mobile divide or computer. Keep reading to know how to resolve this error.

How do I fix Error 100 on Netflix?

No one likes their Netflix plans being disturbed. You can check out some of the troubleshooting steps below. These ensure that your Netflix app runs smoothly and without any errors.

Amazon Fire TV/ Fire Stick

Restart Your Device
1. Turn your Amazon TV/ Fire Stick device off. If it has a power cable, unplug this. Make sure the device is properly turned off, not just on standby mode.
2. Leave your device powered off for at least 30 seconds
3. Turn on your device and try to access Netflix again.
Restore Fire TV’s Default Settings

Before starting this process, keep in mind that restoring your device’s settings will erase any data. you will be losing any TV series and movies you have downloaded onto the device.
1. Press and hold the Home button on your smart TV’s remote.
2. Select Settings and then navigate to System or Device
3. Select Restore to Factory Settings/ Defaults
4. Try to access Netflix again.
Smart TV

Restart Your Device
1. Power ff and unplug your device for at least a minute.
2. In order to discharge it, press down on the power button on your device while it is unplugged. If your smart TV doesn’t have a power button, we suggest leaving it unplugged for three minutes instead of one.
3. Plug your device back in.
4. Turn your device back on.
5. Try accessing Netflix once more.
Contact Your Device Manufacturer

If you suspect yoru device is running into hardware or software problems beyond your expertise, contact the device manufacturer.

Once you get a hold of your device manufacturer, ask them for help upgrading the latest firmware for the device. Even if your device s up to date, the manufacturing company may have a few suggestions to help resolve this Netflix 100 error code.

Reinstall the Netflix App

In order to enjoy a bug-free version of the Netflix app, ensure that you are running the latest version. Here is how you install the latest version of Netflix:
1. Uninstall the current version of the app you have on the device.
2. Navigate to your app store; this could be Apple Store, Microsoft Store or Play Store.
3. Search for and click the Netflix app
4. Click install.
Free Up Some Space From My List Library

You may run into variations of “Sorry We Could Not Reach the Netflix Service (-100)”. If you run into the tvq-details-queue-100 format, this means you have reached the allowed quota of selections in the My LIst Library. Here is how you free up some space.
- Go to netfilx.com/MyList
- Go over your selections to see if you have reached the limit
- You can begin removing the content you have viewed. Alternatively, you can select tap the Remove from My LIst if youre using the app.
Restart Your Home Network

When presented with “Sorry We Could Not Reach the Netflix Service (-100)”, Restarting your home network is another thing you can do. Check some of our suggestions of how to correctly restart your home network:
- Turn off your device and unplug it.
- Next, unplug your modem and router. Keep these devices unplugged for a couple of minutes.
- Plugin the modem and then the router. Pay attention to the activity lights. Once they are stable, turn on your device and try accessing Netflix.
Sign Out From Your Netflix Account

Yet another way you can resolve the Netflix 100 error code is by signing out of your account. Here are a few simple steps to do this:
- Go to the home screen on your Netflix app.
- Click “More Info”
- From More Info, go to the reset option and click it.
- If you don’t want to reset, you can opt to sign out of your account.
- Once you have signed out, wait a couple of minutes before signing back in.
- Try to reassess your Netflix account.
Conclusion

The “Sorry We Could Not Reach the Netflix Service (-100)” error can show up on only a handful of devices such as your smart TV, Amazon Fire TV and Fire Stick. Although it is a pesky error, we hope this guide efficiently helped you deal with it. However, if this error 100 persist, consider getting in touch with Netflix’s customer support.
February 3, 2022
Disney Plus Black Screen: Here’s How To Fix The Blank Screen Display
A Disney Plus black screen is not what we want to see as soon as we attempt to log into our account, or while we are trying to stream a movie.

A blocked IP address will prevent you from having access to the streaming service, which can be caused by an unusual login activity.

Or, have you changed your email address on multiple occasions while still using the same web browser to get a free trial on Disney+?

Getting rid of the black screen problem can be done by resetting your internet connection, or disabling extensions that may be blocking your device from accessing the Disney server.

With this easy to read directory, you will understand what could be causing this dark image display on your screen, and what you can do to fix this error, so you can get back to enjoying all of Disney’s latest content.

Why is Disney Plus black screen?

Why is Disney Plus black screen?

If you log into Disney Plus and your screen comes up with a blank display, this can be due to Disney blocking your IP address so you are unable to access their content. This will either be because there is ‘suspicious’ activity being flagged up from your profile, or, the service is stopping you from having access to a new ‘free trial run’ from a different email address.

You should only use one email address to register an account with the service, however, Disney Plus can pick up on the same IP address being used with different email accounts.

This could be noted as ‘suspicious’ behaviour, with another form including an unusual login activity.

Other reasons why you may be experiencing a black screen on Disney Plus include;

Reason 1. Enabled extensions

If you are accessing Disney Plus through your web browser, or the app on your PC, certain browser extensions could be interfering with your app launching.

These extensions can include;
- Adblocker
- Plug-Ins
- Cache and Cookie modifications
If you are making use of a VPN, this can also interfere with the communication request between your device and the Disney server.

Reason 2. Faulty Disney server

If the Disney server is currently down, this will interfere with the normal functioning of the app.

Sometimes, a server will be purposefully shit down for maintenance work, or, there could be an unplanned outage.

A faulty server can cause your Disney Plus app to display a black screen when you try and access its services. You can stay up to date with the service status of Disney.

Reason 3. Corrupt application files

The Disney Plus app installed on your device may have corrupt files included in its software.

The files could have become contaminated over time, or possibly during a previous update.

Corrupt files will cause issues when you try and access the Disney server because you will not be able to get a clear request through from your device.

Reason 4. Disney Plus internet connection error

With Disney Plus being an online streaming service, a strong, stable internet connection is vital in the app being able to load and stream without any buffering issues.

If your network provider is unable to supply a strong connection with adequate internet speeds, Disney Plus will be affected, and incur the blank screen issue.

Reason 5. Disney Plus cache files

Every time you launch Disney Plus, temporary files called ‘cache’ get automatically stored onto your device.

This is to improve the overall performance, however, over time the files can become too full and corrupted which will result in issues like a blank screen on startup, or streaming problems.

How to fix Disney Plus black screen

How to fix Disney Plus black screen

If Disney has blocked your IP address from having access to the Disney Plus server, you can contact one of Disney’s support team members to unblock your IP address, otherwise, you can get in touch with your network service provider to rectify any issues on your IP.

If you are unable to change your IP address, or Disney cannot unblock it, you can try launching the app on a different Wifi network.

Instead of changing your email address to get free trial runs on the service, you can register an account with Disney to solidify your details.

Refrain from trying to log into your account on multiple different devices in a short period as this will be flagged up as ‘suspicious login activity’.

If your IP address is not blocked from Disney, there are 4 easy fixes you can try to help get rid of the black screen;

Fix 1. Disable extensions

Your extensions could be blocking your access to Disney Plus, which is why your display is presenting you with a greyed out screen.

If you have adblocker’s enabled, turn these off, as well as any plug-ins or modifications.

Once these are disabled, restart your device and open Disney Plus again. Your display should be back to normal when you get to the login page.

Fix 2. Check internet connection

Disney+ requires 25Mbps to stream on 4K, and at least 5Mbps for standard quality.

A black screen can occur while a program is playing if Disney is experiencing buffering issues.

Check your internet speeds and reset your Wifi router to improve its connection to get rid of any intermittence, or lagging.

To reset your router, it is recommended to unplug it and wait a couple of minutes before reconnecting.

Fix 3. Reinstall Disney+

Your current Disney Plus app may be faulty with corrupted files.

Uninstall (or delete) the app off of your device, followed by completing a restart. This will make sure all current software will be deleted.

Reinstall Disney Plus by accessing your app store, or searching for it on your Smart TV in the ‘apps’ tab.

Once Disney has been downloaded again, relaunch the app and log in.

Fix 4. Remove cache files

Erasing the built-up cache files on your device will free up storage space.

This will also get rid of any corrupted files that may be causing the Disney Plus black screen.

How to clear the cache on Disney Plus on Android (mobile and TV):

Step 1. Access ‘Settings’

Step 2. Click on ‘Apps’ and find ‘Disney Plus’

Step 3. Select the app and press ‘Storage’

Step 4. Now choose ‘Clear Cache’

If you are on iOS, you will need to delete Disney+ and reinstall it to erase the cache files.

Why is Disney Plus buffering?

Why is Disney Plus Buffering

Disney Plus will be a blank screen if it is stuck on buffering. Buffering will occur when your streaming service is trying to download data onto your device. If this download phase gets interrupted, it will start lagging and be unable to produce an image.

There are a few factors that can cause your Disney Plus app to buffer;
- Unstable internet connection
- Outdated Disney+ app
- Resolution setting is set too high
- Faulty system files
How do I stop Disney Plus from buffering?

You can stop Disney Plus from buffering by completing a few of these easy solutions;
- Reboot your internet connection
- Update Disney Plus app
- Restart your device
- Lower your image resolutions
- Reinstall the app
(Did you know; Disney Plus was the most downloaded app on Google Play Store and Apple app store in 2019, with TikTok being in second place, and Facebook Messenger third.)

Conclusion

With this guide, we hope you have been able to fix the black screen issue when you come to log into your Disney Plus app.

If you were witnessing a blank screen due to a buffering issue, we hope that it has been resolved with our simple tips, so you can get back to watching all your favourite Disney classics without any further interruptions.

If you are still having trouble with your online streaming service, we suggest you directly contact Disney Plus.

You can also check out Disney Help on Twitter to stay up to date with any current issues.
February 3, 2022