Is Spotify not accepting your email when you are trying to log into your account?

You can log into Spotify by using your Facebook, Apple, or a Google account, as well as your mobile number or email address. If you have opted to use your email as your desired detail to log in with, and it is now not working, Spotify may be experiencing downtime.

You may have used the same email address previously, and as Spotify will not accept the same email address twice, you would have to use a different variant.

We have created this simple guide for you, to help you with your email and Spotify account so you can get back to listening to your favorite tunes without any further setbacks.

Why won’t Spotify accept my email

Spotify on phone

Why won’t Spotify accept email

If you initially set your Spotify account up with your Facebook account, you will not be able to log in with an email address, as you will need to first remove the link from your Facebook account.

If you want to unlink your Facebook account, you can do so by completing the following;

Step 1. Log out of your Spotify account from the browser

Step 2. When you’re on the ‘Login’ page, click on the ‘Forgot Password’ button

Step 3. Put in the email address that you use for your Facebook account

Step 4. You will receive an email with the link you need to click on to reset your password

Step 5. Go into your Facebook account and remove Spotify from being linked

You can now log into Spotify with your email and password.

How do I add an email to Spotify

Are you wondering, ‘How do I add an email to Spotify?’ 

You are able to update your email address in a few steps if you are needing to change your email address for Spotify to accept it;

Step 1. Go into your ‘Account’ page on Spotify

Step 2. Select ‘Edit Profile’

Step 3. Under the ‘Email’ section, put in your new address

Step 4. Confirm your email and click ‘Save’

You will now be able to log in to your Spotify account with your new email address.

How do I remove my email from Spotify

If you don’t want to edit your email on your Spotify account, but instead, want to remove your account from your email address, this can be completed and will stop Spotify from not accepting your current email address.

Once you have completed the steps to close your Spotify account, you will have 7 days to change your mind and be able to get your account back.

Step 1. Click on this link to get to Spotify’s support page

Step 2. Select ‘Account’

Step 3. Choose ‘I want to close my account’

Step 4. Click on  ‘Close Account’

Step 5. Complete the necessary steps to confirm you want to close your account

You will not get an email requiring you to click on ‘Close Account’.

Keep in mind, if you remove your account, you will not be able to use the same username, but you can get a Spotify account back with the same email.

Why won’t Spotify recognize my account

Spotify app

Why is my email and password not working on Spotify

Spotify may be experiencing issues on their server, which is interfering with your Spotify from connecting successfully, resulting in issues when trying to login.

You can check if Spotify’s server is down by clicking here.

Another reason why Spotify is not recognizing your account is if you are trying to log in with the incorrect login page.

If you initially started up your account using your Apple ID, or Facebook account, you would need to ensure you select the correct log-in option.

  • Continue with Facebook
  • Continue with Apple
  • Login
Spotify login page

Spotify Login Page

 If you are logging in with the correct credentials, and on the right login page, you may need to troubleshoot your Spotify app if it still won’t accept your email.

Fix 1. Update app

Make sure your Spotify app is on the latest version on your device as this will ensure the software has been updated with improvements and any faulty data has been removed.

Go onto your app store and check to see if there is an ‘Update’ option. If there is, select this so the update will override the current version on your device.

Fix 2. Clear Cache

Clearing out the cache on Spotify will remove all the built-up data that has been stored on your device. Cache data gets saved to help improve the performance of the functioning of your Spotify app, but sometimes, this data can get corrupted.

If it gets too full, this will also cause issues with your app.

On iPhone and Android

Step 1. Go into your Spotify app

Step 2. Click on the ‘Settings’ icon

Step 3. Select ‘Storage’

Step 4. Press ‘Delete Cache’

On Desktop

Step 1. Select ‘Settings’ from your profile button

Step 2. Click on ‘Show Advanced Settings’

Step 3. Check to see where your cache is stored by looking under ‘Offline Songs Storage’

Step 4. Go to the folder where the cache is on your computer and delete it.

Note, you can change the location of these files beforehand by selecting ‘Change Location’.

Fix 3. Reset Password

Resetting your password will update your credentials for Spotify to recognize, and should aid in the app to accept your email.

Step 1. Go into your Profile

Step 2. Select ‘Account’

Step 3. Click on ‘Change Password’

You will now need to input your current password and the new password you want to change it to.

Fix 4. Software check

Make sure the software on your device is up to date with the latest update as this can interfere with the compatibility of the Spotify app if your software is too outdated.

You can check for a software update by going into your ‘Settings’ on your device and checking to see if there is an ‘Update’ option under software.


With Spotify having 365 million users worldwide, it’s becoming more and more popular than Apple music, with the availability of having a free music account, it’s no surprise you would want to make sure they can get into their account.

We hope this guide has assisted you in understanding why your Spotify wouldn’t accept your email, and that we have provided you with the necessary steps to be able to fix this issue with your account so you can get back into your music playlists without any more hindrance.