Have you been trying to get onto your Spotify account but you keep seeing the Spotify Error Code Accesspoint 31 appear on your screen?

With Spotify being one of the most popular online music streaming platforms worldwide, it’s vital that users have a good, stable network provider to supply them with an adequate connection to stream music without any interference.

Why would Spotify be experiencing this problem?

‘Error Code: Accesspoint: 31’ is joined with ‘No Internet Connection’ when it comes up on your screen.

We have generated this uncomplicated guide for you, to assist you in being able to understand this error code on your Spotify account and provide you with methods to help you fix this issue.

What is error code access point 31

Spotify app on mobile

What is error code access point 31

If you are experiencing the Spotify Error Code AccessPoint 31 on your Spotify app, this is due to Spotify not picking up your valid internet connection.

This can be caused by your mobile device not being connected to the correct access point.

Your phone’s internet may work perfectly fine for your browser and other applications, but Spotify may not be able to pick up the necessary connection.

If your access point is set on the  ‘WAP’ option, this may be the reason why you are getting this error code when you are trying to launch Spotify, specifically on Android.

Another possible reason as to why you are receiving this problem is that your Wifi may be set to ‘disabled’ resulting in Spotify not getting a clear connection.

How to fix Spotify error code access point 31

Spotify app on phone with earphones

How to fix error code access point 31

The Spotify error code accesspoint 31 issue transpires from your app not picking up a valid internet connection, even though you are connected.

You will need to troubleshoot your device for Spotify to work.

Fix 1. Reset internet connection

Resetting your internet connection will refresh the Spotify app, and enable a new connection to the server.

Switch your wifi router off and remove it from the powerpoint. Plug it back in after a few minutes, switch it back on, and connect your device back to it.

It is also beneficial to try accessing your Spotify app on your mobile data if you are experiencing this error on your phone.

This will also determine if it is definitely your wifi connection that’s causing the problem.

It is also beneficial to check the bandwidth of your internet connection. If it’s too slow, your connection will time out.

Use this link to test your internet speed.

Fix 2. Check access point settings

Your phone may be set up to work through a WAP connection that is not being compatible with your Spotify app.

Changing this to a standard internet connection can eradicate this problem;

On Android

Step 1. Go into ‘Settings’

Step 2. Under ‘Wireless and Networks’ click on ‘More’

Step 3. Select ‘Mobile Networks’

Step 4. Press ‘Access Point Names’

Step 5. If this is selected on the ‘WAP’ option, change it to ‘Internet’

If you are on Apple, you can use this link to check out the necessary steps to check your APN on your mobile.

You should also be checking your Wifi settings, ensuring that it is set to Wifi enabled.

Fix 3. Clear storage space

Spotify requires at least 250Mb of memory space on your device to be able to function properly.

You may need to delete some media content off of your phone, as well as clearing Spotify’s cache files. If the cache files are too full, it will interfere with the performance and slow it down.

‘How do I clear Spotify cache’

Step 1. Access your Spotify

Step 2. Select the settings icon at the top right

Step 3. Click on ‘Storage’

Step 4. Tap on ‘Delete Cache’ and again to confirm the action

Note, removing the cache off of your Spotify account will not delete any downloads off of your account.

Fix 4. Uninstall and reinstall app

Removing the Spotify app off of your device and reinstalling it can help eradicate any faulty software that has been saved onto your device and get rid of any bugs that is affecting Spotify from operating successfully.

Remove the app from your device, and go back onto the app store to download it again.

Tip, switch your device off and on again after you have removed Spotify, and before downloading it again to ensure all data from your current Spotify app has been erased.

Fix 5. Update app

Updating your Spotify app will get rid of any faulty software currently on your device from its current version.

Applications are continuously being updated to improve its performance, and contain superior data from their previous edition.

Check on your app store if there is an option to ‘Update’ Spotify. If there is, click on this so it can download and overrule the version you currently have downloaded.

Spotify has recommended a few general troubleshooting tips to help fix this internet problem, which you can try if the main methods have not worked for you as yet;

  • Turn your device off and on again
  • Log out and log back into the app
  • If you are on a PC, check that your firewall settings aren’t blocking your browser from connecting to Spotify

What does it mean when Spotify is set to offline

Spotify has an option to go onto ‘Offline’ mode.

This means that you will only be able to listen to and access the content you have downloaded onto your device.

This mode is used if you want to save mobile data, or not be connected to the internet if your connection is being problematic.

Spotify can state ‘No internet connection’ when you are connected to Wifi, if you have offline mode enabled, so make sure this is switched off if your Spotify is not connecting successfully.


Spotify is one of the most used music streaming apps worldwide, providing a free service, as well as the option to go premium to get rid of adverts and improve your streaming experience.

With the Spotify error code accesspoint 31 being an occasional issue that users experience, it’s vital to know what to do when this problem presents itself on your app.

We hope this guide has helped you understand this error, and that you were able to fix it as soon as possible so you can get back to enjoying all your favorite tunes.