Are you trying to stream your favorite show but your Sky Q keeps freezing?

With the Sky Q Box needing a good internet connection to be able to play its content without any disturbances, it’s important to ensure you have at least the minimum requirements to make the most out of your Sky service.

Why is your Sky Q constantly freezing?

In this guide, we will look further into this issue and provide you with the necessary information to help you understand why your Sky Q is freezing, and what you can do to get rid of this problem so you can get back to streaming your shows without any further interferences.

Why does Sky Q keep freezing

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Why is Sky Glass freezing

Before we delve into why your Sky Q keeps freezing, and you are in the UK, you should first check to see if Sky is experiencing any issues on the server.

You can check this here. 

If the server status confirms Sky Q is currently experiencing issues, you will need to be patient until the problem is sorted from their backend.

If however, nothing is wrong with the server, and your Sky Q keeps on freezing, this will be due to your internet connection as the service does not require a satellite dish to be able to play its contents.

Like the other Sky options, where a device is required, you will need to troubleshoot your Sky Q box, as well as check your network connection.

Your Sky Q may be frequently freezing if you do not have an adequate bandwidth amount for the streaming to take place without having to load more data.

Sky Q requires a minimum of 10Mbps for a standard picture, and 25Mbps if you are wanting to watch in 4K.

You should be able to access this link to check your internet speed in your household.

With the Sky Q Box requiring a satellite dish to pick up channels, if there are bad weather conditions, this will interfere with you being able to watch a show successfully and may cause the content to freeze if the connection keeps getting disrupted.

How to fix Sky Q frozen

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How to fix Sky Glass freezing

Sky Q has been known as one of the best ‘Multimedia Platforms’ offering not just standard television channels, but also ‘catch-up’ services, so having a good internet connection is important.

If your network connection is experiencing sporadic issues, or your Wifi is overloaded with connected devices, this will create problems with your Sky Q Box being able to work properly if it cannot get the minimum bandwidth requirement or a fast enough connection.

The first step would be to reset your wifi router.

Step 1. Turn your Wifi router off 

Step 2. Unplug it

Step 3. After a couple of minutes, plug it back in

Step 4. Switch the router back on

Once your internet is back up and running, launch your Sky Q.

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Fix 2. Check different channels

You should check to see if your Sky Q keeps freezing on a certain channel only, or if it is a constant issue without being on a specific channel or page.

If you find that it is freezing only on one specific channel, then this may be a problem with the broadcaster.

Try again a little later and see if the issue still persists.

If the freezing is transpiring in general when you are launching your Sky Q, you may need to reset your Box.

Fix 3. Reset Sky Q Box

Resetting your Sky Q Box will refresh the connection to the internet and improve your TV’s performance.

Resetting your Box is simple and as effective as resetting your router.

Step 1. Press down on the ‘Home’ button on your Sky Q remote

Step 2. Go into ‘Settings’

Step 3. Press the ‘0’ button twice followed by ‘1’

Step 4. You will now be able to select ‘Reset’ and then ‘Factory Reset’

Please note, completing a factory reset will remove any saved settings and recordings you may have. You can try a soft reset of your Sky Q Box, which will not erase any saved data.

Completing a Soft Reset

Step 1. Turn your Sky Q Box off 

Step 2. Remove the Box from the mains

Step 3. Wait a couple of minutes before plugging your Box in

Once your Sky Q Box has started up again, try launching your content.


We all know how frustrating it is to be engrossed in a program or movie and it keeps freezing, and so we hope this guide was able to help you understand why you have been experiencing the freezing issue on your Sky Q Box, and that you were able to fix this issue by following our guide.

If for some reason, you are still experiencing freezing issues on your Sky Q, you can make use of Sky’s support page.

For hardware concerns regarding your Sky Q Box, you can locate one of Sky’s stores closest to you, and get one of their support staff to check it out for you.