Although mobile gaming used to be as simple as Snake, back when phones were first launching, this is not the case today. Phones can handle games, which once would have required the power of a PC. With so many fantastic games on app stores, it can be challenging to choose.

Although a lot of games are free upfront, most free games have in-game purchases. This includes The Sims Mobile. These purchases can be things such as speeding up tasks, unlocking special content and gaining in-game items.

However, sometimes your transactions don’t go as smoothly as you’d expect, with mobile gaming encountering errors, including your purchase not showing up on your account. Not getting in your content can be frustrating, especially when you’ve spent money in-game.

To speed up the process and get your Sims Mobile, where is my purchase issue resolved. Here are some easy fixes to get your Sims Mobile game back up and running.

Sims Mobile where is my purchase?

When playing The Sims mobile, there are a lot of times when in-game purchases are helpful. Like the Sims on PC, these in-game items aren’t cheap. So when the purchase hasn’t been added to your account, this can be a concern.

As with most mobile games, your purchase should be instant, but delays can occur when trying to access your content. With EA advising to allow up to 24 hours for the content to arrive, however, whilst waiting this time, be sure to check the following to make sure the error isn’t on your end.

Open and close your game

Sometimes your purchases don’t come through right away. However, you can often fix this with a simple troubleshooting step.

In this case, we’d recommend closing the app down fully, removing it from your open tabs and then reloading, although this isn’t always successful. Easy Fix would also recommend logging out and then logging back into your account as this can refresh the app and allow any purchases to download from the internet.

Check your app is up to date

Is your app running the latest version? If it may not allow the new content to download to your device. There could be bugs in previous versions. Therefore, updating your app could resolve your issue. Be sure to fully close the app on your phone, then check out your app store. If the app is up to date, then this shouldn’t be an issue.

Make sure your system is running the latest version

If your phone requires an update, the game may not function as you’d expect. This can cause problems with loading apps, such as crashes. Check your system settings to make sure you’re running the latest version.

Did your purchase go through?

Check your bank or gift card balance to make sure the payment went through successfully. Although it may look like it has been successful on the app, occasionally, the payment doesn’t go through. This can be due to slow internet, bank verification, or device checks.

How to get purchases restored on Sims Mobile

Sims mobile where is my purchase


If you’re missing in-game content which you’ve paid for, this can be frustrating. Sometimes, this can be fixed by clicking restored purchases. If you’re unsure of how to do this, follow the below step by step for help:

  1. Open The Sims Mobile on your phone or tablet
  2. Look for the arrow on the right-hand side of the screen
  3. Click this, and it will open on parties
  4. Choose the cog icon on the right-hand side, below the balloon icon
  5. Then click restore purchases. This may take a few seconds.
  6. If your purchase pulls through this, it should then appear in-game.
  7. However, if your purchase doesn’t pull through this, you will see ‘all purchases have already been restored’.

After following these troubleshooting tips, contacting customer services is the next way to get your game purchased restored.

Sims mobile won’t load fully

If you’re having issues with The Sims Mobile not loading correctly, this may be due to a lack of network connection or the app isn’t up to date.

Is your Wifi working?

Check your Wifi is working correctly. If your wifi router is having issues, your mobile game will not be able to load correctly. First, try to load the game without Wifi. Using mobile data only. Check whether the game loads fully via your data. If your game loads, then Wifi is the issue.

Reboot your router

We’d recommend rebooting your router to see if this helps with your issue. If you’re unsure how to do this, here’s how:

  • Turn your router off at the wall by turning off the socket/power supply.
  • Next, allow 30 seconds for it to shut down fully
  • Following on from this, plug your router back in
  • Finally, allow around 5 minutes for your router to fully restart. Then try to access your game again.

Are you having issues with the game New World not loading? Here’s how to fix this error.

How to contact The Sims Mobile for help

Sims mobile where is my purchase

To get your in-game content added to your account, you need to access help via the app. Here’s how to access the help section and what to do:

  • Open The Sims Mobile on your cell phone
  • Look for the arrow on the right of your device
  • Click the cog > then help > then you should be taken to a web browser, and the website should appear.
  • Scroll to the bottom of the page and click ‘contact us.’
  • Then choose Sims Mobile > the platform e.g. phone/tablet > select a topic > missing content
  • Following this never received content > then choose select contact option > you can either live chat or email.

Be sure to include a screenshot of your purchase email from the app store.

If you’re still having issues after this and your purchase went through correctly, you can reach out to the app store to request a refund for the expansion pack.

Where is my Simscash purchase

Sims mobile where is my purchase


If you purchase Simcash in the game, you can expect to see this reflected in the top left hand of your screen. The Simcash is the’ dollar’ stack, and this should update immediately with your new amount. You can also receive in-game Simcash and coins for free.

We hope this guide has been helpful, and you’ve been able to restore your Sims game back to working how you’d expect.