Being connected to a fast mobile network on our phone is what we all want when we have no access to Wifi.

Plusnet mobile runs off of EE, the top-rated internet provider in the UK.

EE has also been classed the fastest, resulting in Plusnet being one of the best more affordable providers to choose from.

Coverage with Plusnet covers 80% of the UK area so you wouldn’t expect to have your Plusnet mobile data not working.

For the occasion of your Plusnet mobile data not working, we have created this easy-to-follow guide for you so you can get your mobile phone back to being connected and operating as quickly as it should be.

Plusnet Mobile VS EE Mobile

Comparing Plusnet and EE

Plusnet Mobile VS EE Mobile

With Plusnet Mobile using EE Mobiles infrastructure, one would expect the Plusnet mobile network to have exactly the same speeds and network coverage as you would with being direct with EE.

For the most part, this is the case, however, there can be rare occasions where one would think EE Mobile gives priority speeds to their mainline customers.

The coverage between the two may differ slightly due to different frequency bands being used and this may be due to the fact that you’re using an older cellphone model that cannot pick up the better signal.

Overall, Plusnet is a cheaper provider but with the benefits of EE’s overall network performance.

Why is my Plusnet mobile data not working?

Phone connectivity lines

Plusnet mobile data not working

It is good to know the potential reasons as to why your Plusnet mobile data not working is occurring.

Once you have an idea of what it could be, you will be able to take the necessary steps to fix this issue as quickly as possible.

Your Plusnet mobile data not working could be due to;

  • Your APN settings on your mobile are wrong
  • The weather is interfering with connectivity
  • You need to update your phone’s software
  • Certain infrastructure is blocking your network connection

How do I activate my Plusnet mobile data?

On Off button

Activating Plusnet Mobile Data

There’s not much you need to do when getting your Plusnet mobile data activated.

Step 1. Your SIM gets activated automatically by day 2 after Plusnet have posted your SIM to you

Step 2.  You can call 0800 079 1133 from a different device and get it connected

Note, to ensure your mobile data is definitely activated, it would be best to give them a call to confirm.

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What are the APN settings for Plusnet mobile?

Spanner and Screwdriver

Fixing Plusnet APN settings

Your APN settings on your mobile device are simple to input but extremely important. It is crucial to make sure it is correct as this will affect your connection.

Plusnet APN settings for Android

  • Name: EE Internet
  • APN: everywhere
  • Username: eesecure
  • Password: secure
  • MMSC: http://mms/
  • MMS Proxy:
  • MMS Port: 8080
  • Authentication type: PAP
  • APN type: internet+mms.

Plusnet APN settings for iPhone

  • APN: everywhere
  • Username: eesecure
  • Password: secure
  • APN: eezone
  • Username: eesecure (for MMS)
  • Password: secure
  • MMSC: http://mms/
  • MMS Proxy:
  • MMS Max Message Size: 1048576

How do I set up my APN settings for Plusnet mobile?

Checking or changing your APN settings on your phone does not require much thought

On Android

Step 1. Go to ‘Settings’ on your home screen

Step 2. Choose ‘Wireless & Networks’

Step 3. Find ‘Mobile Networks’

Step 4. Click on ‘Access Point Names’ and then ‘Menu’

Step 5. Select ‘New APN’

Step 6. Fill in the APN settings for Android

Step 7. Save the information you have inputted

On iPhone

Step 1. Select ‘Settings’

Step 2. Choose ‘Mobile/Cellular data’

Step 3. Click on ‘Mobile Data Network’

Step 4. ‘Access Point Names’ is what you click on next

Step 5. Choose ‘Menu’ followed by ‘New APN’

Step 6. Complete the APN settings for iPhone

Step 7. There will be an arrow that you need to select 3 times.

Step 8. You can now back to ‘Home’

Setup has now been completed.

Plusnet Mobile Data Roaming not Working

Worldwide Roaming Mobile Device

Plusnet Mobile Roaming

Being connected while abroad is generally not an issue with Plusnet due to their mobile data roaming being set automatically.

Plusnet mobile offers a service called ‘Roam Like Home’ which entitles Plusnet mobile customers to use their data in their current data plan in specific destinations.

The countries included in ‘Roam Like Home’;

  • Andorra
  • Anguilla
  • Austria
  • Azores
  • Belgium
  • Bulgaria
  • Canary Islands
  • Channel Islands
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Faroe Islands
  • Finland
  • France
  • French Guiana
  • Germany
  • Gibraltar
  • Greece
  • Guadeloupe
  • Guernsey
  • Hungary
  • Iceland
  • Isle of Man
  • Italy
  • Jersey
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Madeira
  • Malta
  • Martinique
  • Mayotte
  • Monaco
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Republic of Ireland
  • Reunion
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • St. Barthélemy
  • St. Martin
  • Sweden
  • Switzerland
  • Vatican City

Why is my Plusnet Mobile Roaming not Working?

Your Plusnet mobile roaming not working could be due to a few issues on your device as well as a possible data limit that has been reached;

  • You have used up all your data
  • Your mobile did not connect to the new network automatically
  • Airplane mode is activated
  • Your software is outdated

How to Activate my Plusnet Roaming Data

Plusnet mobile roaming is set to automatically come in effect when you have reached your destination, however, sometimes this is not the case and you would need to turn it on yourself.

Reasons for your Plusnet roaming data to not be active could be;

  • You have run out of data
  • The software on your device needs to be updated
  • Reboot your phone
  • Turn your airplane mode on and off

If you are still having trouble with your Plusnet mobile roaming not working, you can insert your sim into a different mobile to see if the problem is your hardware.


Plusnet Mobile is a pretty reliable provider to be with as you get EE’s great coverage as well as their speed.

We are all guilty of expecting the network on our phones to run without experiencing some sort of downtime or glitch.

Plusnet is known to have a good customer service support team for when you do need to contact them directly on 0800 079 1133, between 8am – 8pm every day, Monday right through to Sunday.

We do, however, hope this guide has assisted you in successfully getting your Plusnet mobile data working again without having to call the customer service team.