Are you trying to log into your Netflix account, but the streaming service won’t accept your email? Does the problem also occur on your PC as well as on a particular streaming device? Don’t worry; this guide lists all the possible causes of why you can’t log in to Netflix and the troubleshooting steps to fix the issue on your device.

When you think of a video streaming service that provides exceptional picture quality, thousands of movie and TV Show titles around the globe, and extraordinary features such as accurate subtitles and region-based audio, Netflix is the only name that comes to mind.

To enjoy Netflix, you need to make an account with them and buy a subscription. However, many users report email recognition errors while logging in to sign up for the Netflix streaming service. Let’s start by knowing how to make a Netflix account and then look into the issues with the registered email.

How do I make a Netflix account?

How do I make a Netflix account?

Do the following steps to make a Netflix account on your PC or streaming device.

  • First, open a browser and go to the Netflix signup page to type in an email address and password to create your account.
  • Next, choose a subscription plan according to your budget.
  • Now, select a payment method and start streaming Netflix content.
  • Cellphone users can download the Netflix app from Play Store or App Store and start the signup process from there.
  • If you want to use Netflix on a smart TV, set-top box, or streaming media player, download the app on your device and start by providing your email or phone number. Next, verify your email with an activation link, enter payment details, and stream Netflix video content.

Why does Netflix not recognize my email?

Why does Netflix not recognize my email?

If you see an “Invalid Email” or “Sorry we can’t find an account with this email. Please try again and create a new account” error while signing in to your Netflix account; it could be due to any of the following reasons.

  • You are using incorrect credentials to log in to Netflix.
  • You have shared your Netflix account with too many people.
  • Netflix servers are momentarily down.
  • Netflix is not allowed to store cookies on your PC.
  • Poor WiFi signals or slow internet speed is causing the timeout issues on the Netflix login page.

How do I get back into my Netflix account?

How do I get back into my Netflix account?

If Netflix won’t accept your email and ask you to sign up when trying to log in to your subscription account, first restart your device. If the issue persists, try the following troubleshooting steps in a sequence.

Verify your login credentials

To verify that you have entered the correct sign-in credentials, access the Netflix login page through a browser and select the “I don’t remember my email or phone” option. On the following fields, type in your first name, last name, payment details, and click on “Find account.”

Finally, verify that you are using the correct email address. Now sign in with valid Netflix login credentials.

Send yourself a password recovery email

A quick way to fix the Netflix email issue is to reset your password. This way, you are sending yourself a password reset email to confirm that your email is still in the Netlfix database. However, if you received the email and changed the password but still can’t log in, continue with this troubleshooting guide.

Check who is using your account

You can use your account to watch Netflix on multiple devices. However, your subscription specifies the number of devices you can watch simultaneously, but it does affect the total devices you can use with your account. Therefore, see if you are breaching the user limit. Next, limit the account usage and try again to see if this fixes the issue.

Check Netflix server status

Server-related problems could be the reason why Netflix is not accepting your email. Therefore, it’s a good idea to check the status of Netflix servers for any unexpected error on the platform or scheduled system maintenance. If the service is down, wait patiently until the engineers sort out the issue.

Turn on cookies

PC users often choose an option on the browser to clear cookies and site data whenever they close it. Sometimes, enabling the option triggers Netflix login errors associated with the email address.

To turn on cookies on Chrome, go to the three-dotted menu –> Settings –> Privacy and security –> Cookies and other site data and make sure that the “Allow all cookies” option is turned on under “Clear cookies and site data.” Next, log in to Netflix using your email and password and verify that you can access your account. 

Clear browsing data and app cookies

If you use Netflix on a PC, clearing the browsing data sometimes eliminates email login errors. Furthermore, a browser add-on or extension might not be compatible with the Netflix website and can cause an issue accepting your email to log in to your account.

Therefore, clear your browser cookies, and try to turn off or disable all extensions before signing in to your Netflix account.

Like browsers, the Netflix app for Android and iOS devices stores cookies and data. If the data files get corrupted, Netflix might trigger an email login error. So access the Netflix app on your mobile device and clear its cookies under the Storage option to fix the issue.

Try signing in with

Many users choose to view Netflix content on a smart TV, set-top box, or Blue-ray player and face login issues associated with the email addresses.

To let Netflix accept your email, launch Netflix app on your device and go to Now type in the code that you see on your device. Next, type in your Netflix login credentials and start enjoying the video content.


Netflix won’t accept your email while trying to log in to your account? This guide can help you find a fix for the issue. Before trying out the troubleshooting steps, resolve your network connection issues. If the problem persists, update the browser on your PC or reinstall the Netflix app on your mobile or streaming device.