Unable to contact your friends and family because your Vodafone will not receive or make calls? Don’t worry; this guide will help you explore all the possible causes for this issue and provide you with the best troubleshooting steps to fix it.

In today’s world, cell phones have radically changed the way people work, organize, and socialize themselves. You can communicate with everyone without waiting in a queue to use a phone booth while being mobile.

However, you feel helpless when you can’t make or receive calls. If you have a Vodafone SIM and experiencing that the phone hasn’t rung in a while, it’s better to check out why it’s happening and what you can do to get back in touch with the people.

Why is my Vodafone not receiving calls?

Why is my Vodafone not receiving calls?

If you can’t receive calls on your Vodafone, it could be due to the following reasons.
  • Vodafone monthly bill is due, or Pay as you go plan is expired
  • Vodafone network reception is low or weak.
  • You have blocked contacts from whom you can’t receive calls.
  • The Airplane mode is turned on.
  • An app on your smartphone is causing a glitch that is not letting you receive calls.
  • There is a connection error for the Vodafone service.
  • You have turned on Divert for all calls feature on the Vodafone SIM.
  • The call barring feature is active on your phone.

Can I still receive calls with no credit Vodafone?

Can I still receive calls with no credit Vodafone?

Wondering how long you can receive calls if you don’t top up your Vodafone Pay as you go plan?

Your Vodafone number will stay active for 180 days without a top-up. If you don’t top up after 180 days, your Vodafone number will be suspended.

However, Vodafone can activate your number again if you contact them within 90 days after account suspension. During 180 days, even though you can’t make calls, you can receive them as your number is active.

There are a lot of ways to top up your Vodafone Pay as you plan. Furthermore, you can register with Vodafone to access your account online anywhere in the world and top up with a few clicks.

What happens if I don’t pay my Vodafone bill?

What happens if I don't pay my Vodafone bill?

It is not uncommon to miss a payment on a phone bill from time to time. It can be due to ignorance, or you might have accidentally transferred the money into the wrong account.

When your monthly bill is overdue, Vodafone notifies you that your account is due, and you can pay instantly to solve the problem fairly quickly.

However, if you’ve ignored the Vodafone notifications and missed a payment a long way, your Vodafone account will go into arrears. In this case, Vodafone deactivates your number, meaning you’re unable to receive any calls. The good news is that even at this stage, you can pay the bill with relatively little to no damage.

But if you still don’t pay your Vodafone overdue bill, they will default your account and cancel the contract. Therefore, make sure that your account has enough balance in it to enjoy uninterrupted Vodafone call services.

How do I fix not getting calls?

How do I fix not getting calls?

If your Vodafone number is active with no credit or bill-related issues and still you can’t receive calls, try the following troubleshooting steps to fix the problem.

Turn off Airplane mode

When Airplane mode is enabled on your cell phone, you can’t send/receive calls or texts. However, if the Airplane mode is disabled and still you can’t receive calls, try enabling and disabling the option. To do this, swipe down the notification bar on your phone screen and tap on the Airplane option to turn it off or on.

Cancel all diverts

If call diverts are enabled on your phone, you Vodafone will not receive calls. Therefore, you need to turn off all call diverts to fix this issue. To do this:

  • Press the Phone icon from the main menu
  • Tap on the three dots and select Settings from the Phone menu
  • Next, tap on Calling accounts and select Carrier call settings
  • Under Call forwarding, tap on the divert type and turn it off

Turn off call barring

Same as call diverts, if the call barring option is turned on for incoming calls, you can’t receive any calls on your Vodafone SIM. To turn call barring off:

  • Tap on the Phone icon from the Home screen
  • Tap on the three dots and select Settings from the Phone menu
  • Now, choose Calling accounts and tap on Carrier cal settings
  • Under Call barring, turn off the “Reject all incoming calls” and “Reject all incoming call while roaming” options

Activate and deactivate Vodafone SIM card

To resolve phone-SIM conflicts preventing you from receiving calls, you can activate and reactive your Vodafone SIM. To do this, follow these steps.
  • Tap on your phone’s Settings icon from the Home screen
  • Next, tap on SIM card & mobile data and select your Vodafone SIM
  • Toggle the Enable switch off to deactivate your SIM
  • Wait for the prompt to let the SIM deactivation complete
  • Now toggle the Enable switch On to reactivate your Vodafone SIM
  • Again wait for the confirmation message and verify that you can receive calls now

Clear phone dialer cache

The dialer app on your phone helps to make calls and displays incoming call records. Often, clearing the dialer app cache resolves the call receiving issues. To do this:

  • Launch the Settings menu from your phone’s Home screen and go to the Apps management option
  • Tap on the App list and then scroll to locate the Phone app
  • Under the Phone app, tap on Storage usage
  • Finally, tap on Clear data and Clear cache

After clearing the Phone app cache, ask someone to call on your Vodafone number. Hopefully, this time, you will be able to receive the call.


We hope that this guide helped you fix the Vodafone call receiving issues. We recommend that you try the troubleshooting steps after restarting your phone. Also, make sure that you have not enabled the “Do Not Disturb” option on your smartphone. Furthermore, you can always contact Vodafone support for additional guidance.