Easy Fix Pro

Category: Mobile

  • Here’s How To Play Spotify Without Internet Access

    Here’s How To Play Spotify Without Internet Access

    Are you in an environment that does not offer a Wifi connection, wondering how to play Spotify without internet access?

    Because Spotify needs to be online, streaming music off the app can eat away at your mobile data in a short period, so, what if we told you, there was a way to be able to access your playlists and podcasts while being offline!

    If you are not already a Premium subscriber to Spotify, you will need to upgrade your account to have the ability to sync your Spotify music to your device.

    To help you understand how to play Spotify without internet access, we have generated this simple guide for you to follow.

    Why can’t I play Spotify offline?

    how to play spotify without internet access
    Why can’t I play Spotify offline?

    You can’t play Spotify offline because you do not have a Premium subscription to the service, or you have not enabled the ‘Offline’ mode on your account.

    If you want to listen to your songs off your Spotify account while not being connected to the internet, you will need to upgrade to Spotify Premium.

    How do you upgrade to Spotify Premium?

    Step 1. Log into your Spotify account

    Step 2. Click on your Profile followed by ‘Account’

    Step 3. You will be given the option to select ‘Premium’

    Note, Spotify Premium costs roughly £8.00 per month, and it can be cancelled at any time.

    Being a Premium subscriber to Spotify, you get the added feature of ‘Offline Mode’, which allows you to sync your content to your device so can play them without being connected to the internet.

    How do you turn Offline Mode on Spotify?

    On mobile:

    Step 1. Launch Spotify and click on the ‘Home’ button

    Step 2. Select ‘Settings’

    Step 3. Press ‘Playback’

    Step 4. You can now put ‘Offline’ to on

    On Windows PC:

    Step 1. Click on ‘File’ 

    Step 2. Select ‘Offline Mode’

    On Mac PC:

    Step 1. Select the ‘Spotify’ button

    Step 2. Now choose ‘Offline Mode’

    You will now be able to stream your content without being online.

    Things to remember when using Offline Mode:

    • You need to download your album, playlists, or podcasts before you can access them offline
    • Individual songs cannot be downloaded
    • Your Spotify account can stay offline for a maximum of 30 days
    • If you do not go online every 30 days, Spotify will not keep your downloads
    • The maximum number of songs you can download per device (maximum is 5) is 10 000
    • Downloading songs require you to be connected to the internet
    • You are unable to search for songs on offline mode

    If you would like an in-depth article on how to download on Spotify, we have this guide for you.

    (Interesting fact: The reason why you need to go online every 30 days is so Spotify can count the number of plays per song to compensate the artists.)

    Why won’t my Spotify songs play offline?

    If you have Premium with offline mode enabled, but your songs are still not playing, this could be due to the following;

    • Your songs have not completed syncing
    • Storage space on your device is running low
    • You’ve reached the maximum download number
    • You haven’t logged out and back in after downloading playlists

    Tip; Delete your ‘Previously Listened’ to history as this seems to help your songs to download successfully.

    Can I listen to Spotify offline without premium?

     You can listen to Spotify offline by downloading your songs to your computer if you do not want to upgrade to their Premium version. 

    Spotify protects songs so that they can only be played through their app. The online streaming service does, however, offer a music downloader you can use.

    Step 1. Install UkeySoft Spotify Music Converter onto your computer

    Step 2. Once it has been installed, click ‘Run’

    Step 3. Copy the playlists and/or albums from Spotify into the converter app

    Step 4. Once you have added your chosen songs, select ‘Add’ at the bottom

    Step 5. To confirm the ‘Output’ settings, click on the ‘Options’ button

    Step 6. Now press ‘Convert’

    Once all the songs have been converted, they will be downloaded onto your computer.

    If you want to copy the songs onto your mobile device, you will need to connect your phone to your computer and move them across.

    Note, on iPhone, the music will need to be imported to the iTunes library followed by syncing the songs.

    What is the difference between Spotify Free and Premium

    how to play spotify without internet access
    Photo by David Pupaza on Unsplash

    Upgrading from the standard version to Premium is the solution to play Spotify without internet access, so what is the difference between the two, and is it worth it?

    Spotify Standard Spotify Premium
    No Ads ♥
    Download Music ♥
    Download Podcasts ♥ ♥
    Best Sound Quality ♥
    Available Abroad Only for 14 days ♥
    50 Million + Songs ♥ ♥
    Play Any Song On Mobile Selected playlists only ♥
    Unlimited Skips ♥
    Free  ♥
    Create Playlists ♥ ♥

    If you are an avid music listener, Spotify Premium is the better option.  The overall experience with a Premium account on Spotify exceeds its standard version.

    The Spotify library may be the same for both versions, but new releases are available sooner for Premium users.

    Spotify Premium is definitely worth the monthly subscription, its music even has more detail in the sound (320kbps streaming as opposed to 160kbps on Spotify Free).

    Conclusion

    Now that you know how to play Spotify without internet access, you can enjoy creating your playlists from browsing Spotify’s extensive library of 15 million tunes.

    As a Spotify Premium account holder, making sure you have music to listen to when you do not have internet access is just a click away.

    We hope our guide has covered all aspects of playing Spotify offline, however, if you would like further information on this matter, or to query anything else relating to your Spotify account, you can check out their Support Page as well as the Spotify Community page.

    You can also speak directly to one of their Customer Service team members by sending them a message.

  • Why Is Upwork Not Loading Messages: Answers And Fix

    Why Is Upwork Not Loading Messages: Answers And Fix

    Is your Upwork not loading messages? Are you unable to contact your clients on Upwork? Sharing your samples and discussing projects is no longer possible as the messages page is taking forever to load?

    Upwork is one of the most popular platforms used by freelancers has a lot of traffic. Whether freelancers selling their skills or clients looking to hire skilled freelancers, there is always a flow going around. This is what makes Upwork one of the most popular freelancing platforms out there. 

    Although this platform is revered by many freelancers across the globe, it comes with its fair share of bugs and issues. If your Upwork is not loading messages, don’t worry! Keep reading to find out how to resolve this issue. But, before we get started, let’s find out why this is happening.

    Why is Upwork Messages Not Working?

    Why is Upwork Messages Not Working?

    Although sometimes, due to various reasons, users complain about being unable to view their messages, this might be chaotic when there is a deadline that needs to be met or an important thing that needs to be discussed with the client.

    Here are some quick fixes that could help:

    Clearing Cache

    When we use any browser, some of the information about the website is stored by the website. This is known as a cache. The more the information is saved by a browser, the more it slows down. One of the troubleshooting options in Upwork is to declutter this cache and then try reloading the messages. This often solves the loading issue.

    Do the following if you’re using Chrome:

    •  On the top right corner of the window, click on ‘More Tools’
    •  Click on the option “Clear Browsing Data”
    •  A window will open there, where you can select a time range. By clicking on ‘Clear All Time’, all data and the stored cache will be cleared.

    Try a Different Browser

    Web browsers play a vital role in delivering the quality of web pages and user experience. Sometimes a site that is taking too long to load on a browser because of too much data stored works better when a different browser is used. You can try incognito mode, Firefox, or Internet Explorer to view your Upwork messages. If the issue persists, then it might be more than just an issue of browser or cache.

    Network Issue

    Maybe the problem is the network. If your internet connection is slow or shared by a lot of people, then this might be what causes a delay in loading your Upwork messages.

    For this simply, try rebooting the internet, or in case of a shared network with multiple users, try putting off the load. This will decrease the loading time. Alternatively, upgrading your internet connection can also be a solution to your various loading issues.

    Disabling Antivirus

    Like popup blockers antivirus block cookies as well, Upwork’s cookies are being blocked this might be the reason why your Upwork not loading messages.

    • Open your antivirus panel
    •  Go to the configuration tab
    • Select the programs list
    • Check whether cookies from Upwork are enabled or not.

    If your Upwork messages are still not working, then it might be more than just a small issue.

    Messages on Upwork required a WebSocket technology. When trying to view messages, a loading sign is shown that even after hours are still there, then the issue might be related to the WebSocket. There is a chance that the connection between your system and Upwork’s WebSocket server may be disturbed. 

    Checking WebSocket Connectivity

    Use the same browser you have been using to view messages on Upwork. You have to ensure that your browser’s WebSocket connectivity is up to the mark to view messages. 

    If, even after testing connectivity, the issue persists, then check whether your WebSocket is blocked. In such a case, follow the following steps.

    • Visit the messages page on the browser
    • For PC: Press Ctrl+Shift+I
    • For Mac: Press CMD+Option+I
    • Or click View > Developer Tools > JavaScript Console and choose the Console tab.
    • Click Ctrl-Alt-D and wait for the tests to complete

    This will test your system’s WebSocket connectivity with Upwork’s system.

    How do I Fix This Upwork Messages Error?

    How do I Fix This Upwork Messages Error?

    If, after clearing cache testing WebSocket, the issue persists, then the authentication issue might be the reason why Upwork not loading messages.

    Upwork messages require browser cookies to be able to form a connection with your account. Whether your browser has blocked cookies or you did not allow cookies, then either you need to add Upwork to your trusted sites or can enable cookies you accidentally disabled to view your messages. You need to follow certain steps to enable cookies depending on the browser you use. 

    Why Can’t I Message Freelancers on Upwork?

    Facebook error saving photo

    On Upwork, you can not directly message a freelancer. If you want to interact with a freelancer, then you need to either post a job or invite a freelancer to a job. Only when they respond, then can you begin interacting.

    For the direct messaging option, you need to upgrade your account to Upwork Plus clients or Upwork Enterprise clients.

    Conclusion

    Hopefully, this guide proved to be helpful, and you were able to determine the reason for your “Upwork not loading messages” query. Usually, it’s either the internet connection, cache stored, or disabled cookies that lead to delay. In case you experience such viewing issues on any other platform like Telegram, then you can find a fix for that too on this platform.

    However, even after trying all the steps above yet you are still unable to access your Upwork messages. It is suggested that you should try contacting the Upwork support team directly.

     

  • Telegram Won’t Open On My Mobile: Launch It Here

    Telegram Won’t Open On My Mobile: Launch It Here

    These days, Telegram has become a popular messaging and audio-video calling platform. Especially for the enhanced privacy and user experience, the app has been able to grab mass user attention. However, like the rest of the software applications, it has some glitches too.

    “Telegram won’t open on my mobile” is a frequently reported issue from Telegram users. So, if you are having this issue, you are on the same page as many other users. Regardless of the platform, users have experienced this issue. To help you solve this issue, we have created this easy guide, where we’ve discussed how to fix this Telegram mobile application error across different platforms with a brief discussion on why it happens. So, without further ado let’s get started.

    Why is Telegram not opening on my phone?

    Why is Telegram not opening on my phone?
    Photo by Eyestetix Studio on Unsplash

     

    Telegram can have multiple reasons that can cause an error to run the app on your phone. So let’s detect the problem first.

    • App got stuck on a background process.
    • Essential features are blocks.
    • Disallowed required permission.
    • Error during app installation.
    • Temporary file error.
    • Outdated application.
    • App is not compatible with the older OS versions.

    If you are having issues opening Telegram on your Mac, read our article on Telegram Won’t Open On My Mac: Here’s How To Fix Your Messenger.

    Telegram won’t open on my mobile: General approaches to fix the issue

    When it comes to mobile application issues, you have to consider different platforms. Fix for an Android-operated mobile might not work for an iPhone. However, there are some common approaches you can take to fix this Telegram app issue.

    • Reboot Devices
    • Check Internet Connection
    • Check OS Version
    • Turn of VPN

    Once you try those methods, let’s then move into platform-specific glitches and their fixes.

    Telegram won’t open on my mobile: How to fix the Android application

    Let’s first find a solution for Android users. Here is a list of fixes you can try when Telegram application won’t open on your Android-operated mobile. 

    Fix-1: Force close the application

    In some cases, the app may get stuck in a background process. This is the most common issue with android applications. To fix this issue, you need to relaunch the app by force closing it.

    Step-1: Go to Settings > Application manager. Then find and open the Telegram from the app list.

    Step-2: Under the App Info, you will find the Force stop option. Tap on it then press Ok to confirm closing the app. This process will stop all the background operations. 

    Step-3: Finally relaunch the app and check if it’s working correctly accurately.

    Force close the application - telegram won't open on my mobile
    Force close the application

     

    Fix-2: Clear cache memory on Android

    Cache is the temporary memory used to make the application run faster. However, large cache files can fill up RAM storage and block the application from opening on your mobile. To clear the cache memory on your Android phone:

    Step-1: Open the Application manager and go to Telegram > Storage.

    Step-2: In the Storage section, you will find the option to Clear cache. Tap on it to delete the cache storage.

    Note: Clearing the cache memory won’t delete any app data from your mobile.

    Clear cache memory on Android -telegram won't open on my mobile
    Clear cache memory on Android

     

    Fix-3: Update the Telegram Android application

    You must use the updated version of the mobile application in order to get a smooth experience. Outdated applications sometimes cause issues, also developers fix many issues in the update. To update the android application:

    Step-1: Open the Google Play Store application and tap your profile icon on the top right corner. Then go to Manage apps & device > Updates available.

    Step-2: In the list of updatable applications, locate Telegram and press the Update button. If Telegram is not on the list, the application is up to date.

    Update the Telegram Android application - telegram won't open on my mobile
    Update the Telegram Android application

     

    Fix-4: Adjust application permissions

    In order to run seamlessly, the Telegram app requires operational access to specific functions of your mobile. Therefore you have to allow certain permission to the application. The following steps will let you adjust permissions for the Telegram app.

    Step-1: Open the Application manager again and go to Telegram > Permissions.

    Step-2: Allow permission for functions like Storage, Phone, Microphone, and others.

    After allowing those permissions, relaunch the application on your mobile and see if it’s working rightly.

    Adjust application permissions - telegram won't open on my mobile
    Adjust application permissions

     

    Fix-5: Disable data saver mode

    Data saver mode limits the data usage of your mobile. However, it may interrupt the connection between the Telegram application and the server. To get the full performance of Telegram on your mobile, disabling the data saver mode is a good option. To disable data saver mode:

    Step-1: Open the Settings of your phone and go to Network and Internet > Data Saver.

    Step-2: Now Turn Off the data saver mode or ultra data saver mode of your mobile.

    Fix-6: Turn off power-saving mode

    When you activate the battery saver mode, it minimizes and halts many background processes. Therefore the app can’t function appropriately. Therefore, to let the Telegram app run conveniently, you should turn off the battery saver mode.

    Step-1: GO to Settings > Battery and other devices and open the Battery settings.

    Step-2: Under the battery settings, you can find the Power Saving Mode with a toggle button. Switch the button to inactive and the power saving mode will be disabled.

    Fix-7: Clear app data

    This is the hard way. It will wipe all the locally saved data from the Telegram app on your mobile. But if there are any corrupt files, clearing app data will also delete those files that are causing issues to run the telegram app. To clear app data:

    Step-1: Open the App management from your phone settings. Then go down to Telegram from the app list. and go to the storage settings of the application

    Step-2: Now go to the storage settings of the Telegram app. There you will see the option to clear data. Tap on it then confirms the deleting data.

    Step-3: Once the data is cleared, launch the app and sign in to your account.

    Clear app data on Android
    Clear app data on Android

     

    Fix-8: Reinstall the Telegram Android application

    Telegram may not open on your mobile due to an error in-app installation process. Therefore, try to fix the issue by reinstalling the application.

    First, uninstall the application from your android phone. There are different ways to uninstall an app on Android. We will go through the way that is convenient for installing the app again. 

    To uninstall the app:

    Step-1: Open the Play Store and tap on your profile picture at the top right corner of the screen. Then go to Manage app & devices > Installed apps.

    Step-2: In the list of installed applications, find Telegram and select it. There you will have the option to Uninstall. Tap on it and confirm the uninstallation of the app.

    Reinstall the Telegram Android application
    Reinstall the Telegram Android application

    To reinstall the app:

    Step-3: Once the app is uninstalled from your phone, you will see the install option appear on the same page. Tap to the Install button and wait for the app to install on your phone.

    However, we recommend you restart the phone after uninstalling the app. Therefore, after restarting your phone, reopen the Play Store, search for the Telegram from the search bar, and then install the app again.

    Also Read:

    Telegram Stuck On Connecting: How To Fix Your Instant Messaging App

    Telegram Won’t Load Images: See The Pictures On The Messenger

    Telegram won’t open on my mobile: How to fix the iOS application

    Some of the fixes like app update, app reinstallation, turning off data saver are the same on iOS and android. However, a few approaches are different too. Here are a few ways to fix the issue on your iPhone.

    Fix-1: Enable Background App Refresh and Cellular Data

    You need to give permission to the app to use mobile data and run in the background.

    Step-1: Go to the Settings, and scroll down to Telegram in the app list.

    Step-2: Under the app settings, toggle the Background App Refresh and Cellular Data switch and enable these permissions for the Telegram application.

    Fix-2: Update the Telegram iOS application

    Follow the steps below to update the Telegram app on your iPhone.

    Step-1: Go to the APP Store for iOS and tap on your profile picture in the upper-right corner of the screen.

    Step-2: Then select Purchased and locate the Telegram app from the list of purchased apps.

    Step-3: If the Telegram app is outdated, you will see the Update option. Tap on the update and let the phone install the updates for the application.

    How to fix the Telegram iOS application
    Photo by Adem AY on Unsplash

     

    Fix-3: Reinstall the Telegram iOS application

    The reinstallation process involves two operations. First is to delete the app, then install the app again. Follow these steps:

    Step-1: Long-press the Telegram icon on your home screen. A pop-up menu will appear, select Remove App on the menu.

    Step-2: Then from the remove options, choose Delete App and confirm it.

    Step-3: Now go to the App Store, tap on your profile picture in the top-right corner, and then select Purchased.

    Step-4: After that, find the Telegram app on the list then press the install button.

    Once the installation is complete, open the app and see if it’s working perfectly.

    To conclude

    In this article, we have tried to answer the question “Why Telegram won’t open on my mobile” and how to fix this glitch. If you follow the guide opening and using the Telegram app on your mobile must be seamless.

    If you find value in this article, you might also find other articles on this website. In case you need any further help, please click the button below to ask for our LIVE tech support.

  • Screen Mirroring Netflix No Video: Here’s How To Fix The Black Display

    Screen Mirroring Netflix No Video: Here’s How To Fix The Black Display

    Are you screen mirroring Netflix from your mobile and no video is being displayed on your TV?

    If you are attempting to use a second screen to stream Netflix, both devices need to be connected to the same network, otherwise, you will see a Black screen on your device.

    Is your Netflix updated to the latest available version? Ensuring your app is not outdated will help prevent the screen sharing feature from not working, as well as making sure both devices are logged in to the same Netflix account.

    With this guide, you will be given all the possible reasons why the screen sharing is showing no video on Netflix, as well as learn how to fix this problem in six easy steps, so you can enjoy streaming your favourite shows on a sizeable screen.

    Why is there a Black screen when screen sharing Netflix?

    Screen mirroring Netflix no video
    Why is my screen black when mirroring?

    You will experience a Black screen and no video when you access Netflix if you are screen mirroring from a device that is connected to a different network than your TV. To share your screen from one smart device to another, they will need to be paired under the same internet.

    If your two devices are connected to the same network connection, you could be experiencing a Black screen on your second display due to the following reasons;

    Reason 1. Outdated operating system

    Your mobile or tablet device needs to be functioning on the latest operating system that is available for download.

    Netflix’s screen mirroring will only work if your phone meets the minimum requirements that will allow the device to screen share the app onto a TV.

    Mobile Minimum Operating System
    Android OS 2.3
    Android Tablets OS 3.0
    Apple iOS 6.0

    Reason 2. Multicast disabled

    Your device will need to be able to perform a multicast for screen mirroring to take place.

    if you are trying to screen share Netflix from a device that does not support the feature, your video will not be displayed.

    Reason 3. Netflix app needs updating

    The Netflix app on your smart TV may need to be updated, as well as on your second device.

    Most devices from 2014 onwards have the screen mirroring feature available. If you are trying to screen share on an older model, the function may not be supported.

    Reason 4. Netflix account profiles are different

    You need to log into the same Netflix account on the devices you will be using to screen mirror.

    If your mobile or tablet is active on a different profile, the screen sharing will be unsuccessful.

    Reason 5. Chromecast issue

    If you are attempting to screen mirror Netflix through Chromecast, your Chromecast may be disconnected, or the device needs to be refreshed. This is if the cast icon is showing on your display.

    Reason 6. TV display error

    No video is displayed on your screen when screen sharing could be because there is a display issue with your TV screen. A faulty or damaged cable can interfere with your device functioning.

    How do I fix Black screen mirroring on Netflix?

    Screen mirroring Netflix no video
    How to stop Netflix black screen when mirroring

    If your video is not showing on Netflix when you attempt to screen mirror, you can fix this problem by making sure the chosen two devices are connected to the same network. Check that your mobile or tablet is using the same Wifi network that your TV is paired to. If they are different, you will need to reconnect one of your devices.

    (Fun Fact; Ever thought about how Netflix came about? The CEO of Netflix, Reed Hastings got the idea of the online streaming app in 1997 when he was charged by Blockbuster for an overdue return of the VHS tape, Apollo 13. Netflix was later launched in 1998).

    Once your smart devices are on the same network, Netflix should display your chosen video. Are you still experiencing no video on your screen? If so, the following steps should help fix this error;

    Fix 1. Update operating system

    Update your device’s operating system to ensure the software is compatible to perform the screen mirroring function.

    Both platforms will need to be upgraded to the latest software version as this will make sure the connection between the two is successful.

    Updated operating systems will improve your device’s performance and get rid of any potential files that may be interfering with Netflix displaying your video.

    Fix 2. Check settings

    Have you checked if your multicast settings have been enabled? You may have forgotten to switch this feature on.

    Certain routers require this function to be manually set, so you may need to double-check the instruction manual to confirm if this option is automatically turned on.

    Fix 3. Update Netflix app

    The Netflix app on your TV needs to be updated to the latest version, as well as on your mobile or tablet.

    How to update Netflix on smart TV:

    Step 1. From the home screen, open the app store

    Step 2. Search for Netflix

    Step 3. You should now be able to select ‘Update’

    Note, if you have completed a software update on your smart TV, this should automatically update the apps installed on your TV.

    Fix 4. Confirm Netflix profiles

    Check to see that you are logged in to the same Netflix account on the devices you are wanting to use for screen mirroring.

    If the accounts are different, the second screen option will not be available to use.

    Fix 5. Check Chromecast connection

    If you are using Chromecast to screen share Netflix, your connection may be disrupted.

    A missing ‘cast’ image on your device will mean your device needs to refresh its connection. You can complete this by actioning one of the following;

    • Sign out and back into Netflix
    • Restart your device
    • Switch Chromecast off and on again
    • Unplug Chromecast for a few minutes

    This should eradicate the screen mirroring on Netflix, with no video issue.

    Fix 6. Disconnect the second TV

    You can screen share the app on more than one smart TV, but not at the same time. You will experience the screen mirroring Netflix no video problem if you are trying to use this feature on two TV’s concurrently.

    Disconnect the second TV and complete the screen mirroring process again.

    Fix 7. Talk to a Netflix Tech Specialist

    If you are still having issues with the Netflix screen mirroring, then we would recommend speaking to a Netflix tech specialist.

    How to screen mirror Netflix from phone to TV

    Screen mirroring Netflix no video
    How to screen mirror from mobile to TV

    You can sync your Netflix mobile app to stream your chosen video on a smart TV. Your phone will act as your remote.

    How to screen mirror Netflix from Android and iPhone to TV:

    Before you proceed, make sure both devices are connected to the same network.

    Step 1. Log into your Netflix account on your mobile

    Step 2. On the home page, click on the ‘cast’ image at the top right

    Step 3. From the list of connected devices, choose your TV

    Step 4. Play your desired video

    It should now be displayed on your smart TV.

    Conclusion

    With this substantial guide, we hope you now understand why you may experience screen mirroring Netflix with no video on your device, and that you can put into effect the six simple solutions provided to get rid of this issue.

    Netflix’s server may be experiencing problems, which could be interfering with the app performing properly, so it is recommended to always check the service status when Netflix is being problematic on your mobile, tablet or TV.

    If you would like to contact Netflix for any further queries or concerns, you can call them on

    007 803 321 2130 (login to your account to get a reference code) or you can make use of their Live Chat feature.

  • No Sound On TikTok: Fix The Audio On Your Social App

    No Sound On TikTok: Fix The Audio On Your Social App

    Are you scrolling through your TikTok FYP (For You Page), and you are experiencing no sound on the TikTok videos?

    This can be a result of your device not being set to give TikTok permission to access your microphone, or the content creator’s video has been muted due to the use of copyrighted audio.

    A simple step to fix this problem on your social media app is to amend your settings and reinstall the application.

    With this guide, we will supply you with all the reasons behind why there is no sound on TikTok, how to fix this error as well as advise you on how to change your account so you can use mainstream audio on your video.

    Why does my TikTok have no sound?

    no sound on TikTok
    Photo by Franck on Unsplash

    TikTok will have no sound if you have not given the app permission to access your microphone and speaker. With TikTok being an online video sharing application, you need to configure the settings on your device to allow the app to play its sound through the correct amplifier, whether you are using headphones or your mobile’s internal speaker.

    If you have already granted TikTok permission to have access your mobile’s audio, you may be experiencing no sound on TikTok due to the following reasons;

    Reason 1. Sound is muted

    You could have unintentionally muted your sound settings on your mobile, which is why no audio is playing through your speakers when you try and watch a video on TikTok.

    The volume setting on your device may have been set too low, preventing you from hearing the sound from the content you are streaming.

    Reason 2. Faulty TikTok app

    The current app version of TikTok installed on your device may contain faulty software that is interfering with the app from functioning properly.

    Corrupted software can arise from a previous update, or you have launched TikTok over a suspicious network.

    Reason 3. TikTok cache

    Every time you open TikTok and make use of the app, cache files are automatically stored on your device to quicken the processing time and help improve its performance.

    Over time, these cache files will become overloaded and prevent TikTok from functioning successfully.

    Why did my TikTok get muted?

    If you are scrolling through your FYP (For You Page), you may have come across a video that states ‘This Sound Isn’t Available’.

    This error will occur if the music added to the background of the video has been noted as being copyrighted. This will result in TikTok muting the sound.

    The creator of the video may witness an error; ‘Your video has been muted.‘

    If you are the content creator that has posted a video with copyrighted music, it will be reported by TikTok and can be automatically changed to ‘private’ so other users will be unable to see it on their FYP.

    How do I get my sound back on TikTok?

    no sound on TikTok
    Photo by Aaron Weiss on Unsplash

    You can get the sound back on TikTok by granting the app permission to have access to your microphone and speaker. To enable this function, go under the settings section of your mobile device. If you are using an iPhone, you can do this by going; to Settings > TikTok > Enable Microphone. For Android users; Settings > Apps > Manage Apps > TikTok > Permissions > Microphone > Allow.

    This will give TikTok the go-ahead to use your speaker when watching a video, as well as when you record content via the app.

    Besides enabling the permissions set on your device, you can get rid of the no sound issue on TikTok by actioning the following fixes;

    Fix 1. Check volume settings

    Check you have not set your volume set too low, or that you have muted your device unintentionally.

    While watching videos on TikTok, it may come across as the app not having any sound if you are unaware of your volume settings.

    Fix 2. Clear TikTok cache

    Erasing the built-up TikTok cache on your device will help improve the performance of the app, and get rid of any faulty files that may be interfering with the audio on your video app.

    Step 1. Launch TikTok

    Step 2. Click on your Profile

    Step 3. Select the three lines in the top right of your screen

    Step 4. Under ‘Cache & Cellular Data’ press ‘Clear Cache’

    We recommend you exit out of TikTok and re-access the app to refresh its data.

    Fix 3. Update TikTok

    Your app may be due to be updated. Updates are continuously rolled out to improve the performance and get rid of any corrupted software that could prevent the sound from playing on the videos.
    Step 1. Open your app store
    Step 2. Search for TikTok
    Step 3. Under TikTok, check to see if there is an update button you can select
    Step 4. If there is, click on it and allow your device to override the current version
    Once TikTok has been updated, log back into your account.
    (Did you know; TikTok was created by Bytedance in China in 2016. They originally called it ‘Douyin’ but was released to the rest of the globe in 2017 as TikTok. Douyin and TikTok are the exact same, however, the majority of TikTok’s users are the younger generation, whereas Douyin has attracted the opposite.)

    Fix 4. Reinstall TikTok

    Uninstalling TikTok off of your mobile and reinstalling it will help refresh the app and process your requests.
    Delete TikTok from your mobile and restart your device as this will ensure all data will be erased. Access the app store again and download TikTok.
    You can now relaunch TikTok, and test that the audio is playing.

    How to fix muted video on TikTok

    If the video you are trying to watch on TikTok is muted because the creator has used copyrighted music, you will not be able to rectify the music block as a viewer.
    As the content creator, you can rectify your video from having no sound by changing your audio in one simple step. This will ensure your video does not flag up with TikTok’s copywriting detectors.

    Solution. Re-upload video

    Take the original video down, and integrate a different tune in the upload process, as this will allow your video to play on the For You Page without getting muted, and is automatically set to a ‘private video’ by TikTok.
    Step 1. Take original video down
    Step 2. Re-upload video attaching a different audio
    Step 3. Exit out of TikTok and log back in
    Note, there may have been a malfunction on TikTok that affected your video having no audio. If you want to make sure of this, upload your video with the original audio, and see if TikTok mute’s or changes the piece of content to private.

    Why can’t I use sounds on TikTok?

    If you register your profile as a business account, and not a personal one, you will not be able to use certain sounds on TikTok. You may be witnessing an error on your screen that states; ‘This sound isn’t licensed for commercial use.‘

    This means that all business accounts on TikTok are unable to add mainstream music as their audio on videos they upload to TikTok. If you need to use a certain sound in your video, you will need to change your profile to a personal account.

    How to change TikTok from business to personal:

    Step 1. Access the TikTok settings menu

    Step 2. Select ‘Manage Account’

    Step 3. Under ‘Account Control’ you will be able to click on ‘Switch to Personal Account’

    Please note, once you switch to a personal account, you will no longer have access to analytics and be able to include your website link in your bio.

    Conclusion

    Now that you are aware of all the possible reasons why you can experience no sound on TikTok, we hope you have actioned our four easy fixes to eradicate this issue from your video app.

    For specific audio that is only available on a personal account, you can swap over from a business account, although, keep in mind you will lose your statistics and marketing strategies.

    If, however, you are still experiencing issues with your TikTok app, you can contact them directly from your mobile app. To do this, simply launch your app and go; Profile > Settings and Privacy > Report a Problem > Choose Topic

    Tip, TikTok will provide you with tips to try and fix the issue. If you press ‘No’ under ‘Is your problem resolved’ you will be able to select ‘Need more help’ where you will be able to submit feedback to TikTok’s support team.

  • My Virgin Mobile SMS Is Not Working: Fix Your Messages Here

    My Virgin Mobile SMS Is Not Working: Fix Your Messages Here

    Have you been grappling with the question: “Why my virgin mobile SMS is not working?” Whether youre having problems sending or receiving SMSs or having issues with your mobile data, we can help. Check out our handy troubleshooting tips to fix your virgin mobile network connection. 

    Virgin Media is a prominent British telecommunications company. It’s responsible for providing approximately 98% of the people in the UK with telephone, television and internet services. 

    While the company and its services are pretty impressive, its user’s aren’t exempt from running into errors. Before we talk about how to fix this issue, let’s answer a few other questions. 

    Why is Virgin network not working?

    What to DoWhy is Virgin network not working? When O2 App Keeps Stopping?

    Are you wondering “Why my Virgin mobile SMS is not working?”. If you’ve just bought a new Virgin Mobile SIM and it’s not letting you send or receive SMS messages, it’s probably because you haven’t signed into your Virgin Mobile app yet. 

    Another reason for this could be a service-wide outage. What that essentially means is that there is an issue on the part of virgin mobiles. Typically, the isn’t much users can do when it comes to this. The issue will be resolved by their representatives. 

    What to do when SMS is not receiving?

    What to do when SMS is not receiving?
    How to fix WhatsApp won’t send messages

    According to Virgin Media’s customer support, here are a couple of things you should do in order to solve your issue of “My virgin mobile SMS is not working”. Check out what the experts have to say:

    Check Your Mobile Coverage:

    Virgin Media allows users to check their mobile coverage. It’s worth noting that if youre in an area with thick forestry, high mountains, or someplace that’s secluded, the chances of you obtaining a strong speed signal are low.

    If you are in inaccessible areas like this, we recommend finding an area with better cell coverage. The connectivity services providers claim they are working on installing network towers throughout the country. In the meanwhile, however, why not try switching over to broadband instead. Take advantage of the plethora of instant messaging apps such as Whatsapp and Telegram. 

    Check for Outages

    If you see other Virgin Media users complain about not being able to send or receive texts, it’s likely that the service is experiencing an outage. You can confirm this by using Virgin’s service status checker. If the mobile on the checker indicates as down in your area, you can rest assured that the service provider is working towards fixing the error. 

    Check Your Network Settings

    If you find that you don’t have any signals on your phone, we recommend double-checking manually.

    Check Your Network Settings in iPhone: 

    • Got to Settings
    • Select carrier
    • Set the carrier slider to “green.”

    Check Your Network Settings in Android:

    • Go to Settings 
    • Select Mobile Networks 
    • Click on Network Operators 
    • Tap Automatic Selection. 

    Tip: While youre checking your network settings, be sure that Airplane mode is turned off. 

    Reboot Your Phone

    If youre still running into the error of “my Virgin mobile SMS is not working”, then perhaps you could benefit from a reboot. Reboot your iPhone/ Android in these simple steps: 

    Reboot Your iPhone: 

    • Press and hold down the side button until the “power off” slider appears
    • Drag the slider to turn off your device.
    • Wait 30 seconds until your phone is turned off 
    • To turn your device back on,n press and hold the side button until you see the Apple button appear. 

    Reboot our Android: 

    • Press and hold the power button for at least 20 seconds. 
    • If android isn’t responding, this will manually force your device to reboot manually.

    Update Your Phone’s Software

    Lastly, you can ensure that your phone is running the most updated version of its software. Here is how youre going to update your iPhone or Android:

    Updating Your iPhone/ iPad/ iPod touch: 

    • Before starting, be sure to backup all your data in iCloud or on your computer. 
    • Plug your device into power and then connect it to the internet 
    • Navigate to Settings and then General.
    • Here tap Software Updates.
    • If you come across two software updates, you may choose the one that’s most relevant to your needs. 
    • Tap Install Now. 

    Updating Your Android: 

    • Firstly, check which android version you have. Settings> System> Systems Update> Android Version 
    • From your Settings, navigate to System and then System Update. Here, you’ll see your update status.
    • Follow any other on-screen instructions that’ll help update your android phone.

    What is the message Centre number for Virgin Mobile?

    How can I boost my O2 signal?

    If none of the solutions above work, you can always get in touch with Virgin Mobile to help you resolve this problem. You can either get in touch with them over their website or call them at +447458 399008. Here you’ll be able to get better guidance on the matter from professionals.

    If you can send but only receive texts, then you also have the option of getting in touch with these professionals through the SMS service centre number (SMSC). This number is stored in your card and is dependent on your network operator. 

    Here is how you can set or change your SMS service center number on your SIM: 

    • Home screen> Application> Phone
    • Dial  *#*#4636#*#*.
    • Enter your Phone Information 
    • Scroll down to find SMSC
    • Tap the refresh button. If you run into a refresh error or an update error, contact your network operator. 
    • Enter the relevant SMSC number in the input field. Next, tap Update. If an Update error appears, we suggest getting in touch with your network operator again. 

    Conclusion

    We hope you found this guide on “Why My Virgin Mobile SMS is not working?”. While the error is a vague one, especially when the issue is on the side of Virgin Mobile, it is a relatively easy one to resolve. Before anything, you should start by ensuring you have good cellphone coverage and that there isn’t a service outage in the area.

    However, if the issue persists, we recommend getting in touch with Virgin’s customer service. If youre running into other problems related to Virgin Media, check out some of our other blogs. 

  • Whatsapp Won’t Send Messages: Here’s How To Fix Your Instant Chat

    Whatsapp Won’t Send Messages: Here’s How To Fix Your Instant Chat

    If WhatsApp won’t send messages, you may also be having issues with receiving texts on the platform.

    Have you completed the initial verification process properly, with an active mobile number on a device that is paired to an internet connection?

    WhatsApp not delivering messages can be caused if your background data has not been enabled on your device, or the instant messaging server is down.

    You can fix WhatsApp not sending messages by reinstalling the app or switching power saving mode off if you have enabled the feature on your device.

    We have created this extensive directory to guide you through why you are experiencing this error, and what you can do to fix WhatsApp, so you can get back to communicating without any further delays.

    Why won’t WhatsApp messages send?

    Whatsapp won't send messages
    Photo by Christian Wiediger on Unsplash

    WhatsApp will not deliver your messages if you have not completed the first verification process when you initially set up your WhatsApp account. Your account details need to be successfully verified before messages can be exchanged between you and your recipients. This is to confirm that you have a functioning mobile number and that you are connected to a working internet connection.

    If you have completed the verification process on WhatsApp but your messages are still not being delivered or received, you may be missing the requirements. These include;

    • Only the number you own can be verified
    • Your number needs to be able to receive messages and calls
    • Call blocking settings need to be disabled
    • Stable internet connection
    • You have made a digit error in your number

    If your verification process went through successfully but your instant messaging app is still not processing your texts, this could be due to;

    Reason 1. Number is blocked

    You may have forgotten that you blocked a number from your contacts list. If a contact has been blocked, messages will not get delivered, and the blocked contact will not be able to send a message to you.

    The recipient could have blocked you from their contact list.

    Reason 2. WhatsApp server is down

    If the WhatsApp server is down, messages will not be exchanged between users, and only ‘one-trick’ will be visible in your chat section.

    This is because the request from your device to send a message to your recipient will not reach the WhatsApp server and be processed.

    Reason 3. Incorrect number

    If your messages are not delivered to a specific number,  you could have saved the number incorrectly, missed a digit, or altered its sequence.

    An international number will need to have its region code included in the front of the number, without the (0).  You may have saved a number without its international code or the incorrect one.

    Reason 4. Mobile data disabled

    Your mobile data needs to be enabled if you are not connected to a Wifi connection.

    If your mobile data is on, but your messages are not delivering, you may have run out of data, or your network service provider is down.

    Reason 5. Background data disabled

    Having the background data enabled on your device will allow your WhatsApp app to receive messages when you are not active on the platform.

    You will also be able to reply to messages through your notification without having to open WhatsApp.

    Reason 6. Outdated app

    Your WhatsApp app may be due to an update.

    Updates are done to help improve the performance of the app and get rid of any corrupted files currently stored on your device.

    Reason 7. Power saving mode enabled

    Turning on power-saving mode on your device will save your battery, but restrict WhatsApp functioning at its optimal level as less data will be used to process requests.

    This mode may stop messages from being received and may stop your messages from being delivered.

    How to fix WhatsApp won’t send messages

    WhatsApp won't send messages
    WhatsApp won’t send messages

    You need to make sure you have completed the first time verification process on WhatsApp.  To ensure the verification goes through successfully, your number should already be active and connected to a working internet connection. If you are unable to receive texts and calls to your mobile, the verification step will not work.

    How do I verify my WhatsApp number?

    Are you certain you have verified your mobile number and done so correctly?

    Before you go through the verification process again, make sure you;

    • Have the correct country and region code
    • Note not to include a ‘0’ in your number, and your digits are correct
    • Your mobile is connected to a stable internet connection
    • Call blocking settings are disabled

    Step 1. Input your number on WhatsApp, choose the correct code and remove the 0

    Step 2. Click on ‘Next’

    Step 3. You will receive a six-number code via text that you will need to type in

    Your WhatsApp account should now be verified.

    I didn’t receive my WhatsApp code

    The WhatsApp code can take around ten minutes to come through. If the code does not come through, do not guess a combination as this can lock you out.

    You will be given the option to receive a code via a phone call. Click on ‘Call Me’. When you answer, an automated voice will give you a new code.

    If your account is verified, but WhatsApp still won’t send or receive messages, you can troubleshoot the application by actioning the following steps;

    Fix 1. Restart your device

    Your device may need to be refreshed before accessing the WhatsApp server.

    Switch mobile off > Wait at least thirty seconds > Turn it back on

    Try to send a message on WhatsApp after your device has reconnected.

    Fix 2. Reinstall WhatsApp

    To uninstall and reinstall your instant messaging service will get rid of any potential corrupted software that is causing your app to not send messages.

    It may have been installed with faulty files during its original download.

    Delete or uninstall the app off your device, then install it again from your app store.

    You may need to reinput your mobile number and complete the verification step again.

    Fix 3. Check WhatsApp server

    How do you know if WhatsApp server is working?

    You can check if WhatsApp’s server is down by clicking here. This page will keep you updated if there is an issue with WhatsApp, and when it has been resolved.

    If WhatsApp is down, messages will stay undelivered until their server is fixed.

    Fix 4. Check number details

    Have you saved your contacts details correctly on your mobile?

    If their digits are incorrect, or you have not used an international code, their profile will not appear on your WhatsApp’s contact list, and you will be unable to send them a message.

    Fix 5. Confirm internet connection

    If you are connected to a Wifi network, make sure the service provider is up and functioning without any interferences.

    WhatsApp needs to be connected to stable internet to process messages between recipients, and get them delivered.

    (Fun Fact; WhatsApp is worth more than some of the largest companies, for example, American Airlines (over 15 billion USD), and Harley Davidson (around 6 billion USD). 

    You can refresh your Wifi connection by resetting your router after unplugging it for a few minutes.

    If you are using WhatsApp on mobile data, you need to make sure your network has been switched on, and that you have enough mobile data on your device to connect to the internet.

    Fix 6. Enable background data

    Turning your background data on will ensure WhatsApp will receive messages, and function without you opening the app.

    How to enable background data for WhatsApp:

    On iPhone;

    ‘Settings > WhatsApp > Enable Background App Refresh’

    On Android;

    ‘Settings > Data Usage > Cellular Data Usage > WhatsApp > Turn Background data on’

    You now won’t have to launch WhatsApp for it to work.

    Fix 7. Disable power-saving mode

    Although the power-saving mode is good to use to prolong your battery life, it restricts applications from operating 100% as the required amount of data needed to process requests will be limited.

    If you have this feature switched on while using WhatsApp, turn it off and try sending your message again.

    What is WhatsApp beta?

    WhatsApp won't send messages
    WhatsApp won’t send messages

    WhatsApp beta is a multi-device version of WhatsApp that allows you to use the app via the web, desktop or portal once your devices are linked. This version will give these linked devices access to your WhatsApp account without needing your mobile to stay connected. 

    If you have joined beta, this version can block your messages from being delivered or received. You can leave this version of WhatsApp, and join again, however, this option can interfere with WhatsApp’s performance.

    How do I uninstall WhatsApp beta?

    Step 1. Open WhatsApp

    Step 2. Access ‘Settings’

    Step 3. Click on ‘Linked Devices’

    Step 4. Select ‘Leave Beta’

    Note, If your WhatsApp has had a recent update, it may have automatically joined you to the beta version.

    Conclusion

    We hope this guide has provided you with enough knowledge to understand what could be causing WhatsApp to not send your messages, and that you were able to execute one of our seven easy solutions to fix this problem so you can send and receive messages through your app.

    If you have attempted all steps, and WhatsApp still won’t send messages, we suggest you contact the messaging service directly.

    You can send a message via their online form. Alternatively, if you can access your WhatsApp account, you can go to Settings > Help > Contact Us.

  • O2 App Keeps Stopping: Here How To Fix Your Mobile Application

    O2 App Keeps Stopping: Here How To Fix Your Mobile Application

    Wondering why your O2 app keeps stopping? There could be a host of reasons why this is happening. Your service app crashing can be a big inconvenience. But, don’t worry, youre not alone. Many people have run into this issue over the years. Keep reading to find out why this happens and how to resolve it. 

    Virgin Media’s O2 is one of the UK’s leading network providers. According to statistics, they service over 98% of the population. Moreover, the platform supports four different virtual mobile service providers: Giffgaff, Sky Mobile, Tesco Mobile and Lycamobile. 

    However, even with its vast clientele, the connectivity service provider isn’t completely bug-free. Before we discuss some ways you can fix this issue, let’s talk about Why your O2 app keeps stopping. 

    Why is My O2 App Not Working?

    Why is my 02 app not working?

    Perhaps a primary reason why your O2 app keeps stopping is because of your phone. One of the most common explanations is that your phone is low on memory or has a weak chipset. 

    Another reason your app may be crashing is because of an issue on the side of Virgin Media’s O2 platform. In fact, in January of 2020, many mobile phone network users reported errors with their apps. This left hundreds of thousands of people in the IK without any signals. 

    When this happens, there isn’t much you can do. The error needs to be resolved by the app developer. In case of O2 software problems, a team of O2 developers in the Czech Republic ensure that the app doesn’t disappear or restart on its own. 

    What to Do When O2 App Keeps Stopping?

    What to Do When O2 App Keeps Stopping?

    As we’ve mentioned, one of the most common reasons for why the O2 app keeps stopping is an issue on the part of the developer. However, there are a few things you can do to try and assuage the error. 

    Keep in mind that your O2 app will only work smoothly in combination with your phone’s operating system. Thus its always essential to take the following measures in order to keep things running smoothly on your end: 

    Force Stop the App

    The first thing you can do to ensure there isn’t an issue is force stop the app. Do this by following the steps below: 

    • Navigate to your phone’s Settings, 
    • Select the app (O2) that keeps crashing. 
    • Next, Tap on the app’s name and then tap “Force Stop”. 
    • Try opening the app and check if the issue is resolved. 

    Clear the App’s Data

    If the first step doesn’t work, you can try cleaning out the app data. Here’s how you do that:

    • Go to Settings 
    • Find your App folder
    • Select the app that’s giving you issues. In this case, that would be the O2 app. 
    • Click on “Clear Data” or “Clear Storage” 

    Keep in mind that they erase any data that you have saved. You will need to reinstall these once again. 

    Restart Your Device

    Another solution you can apply when your O2 app keeps stopping is restarting the device. By doing this, youre able to end the process and restart it. Moreover, it also clears your phone’s memory. This also facilitates your O2 app when it’s running slowly. To restart your device, do the following: 

    • Press and hold down on your phone’s power button 
    • In case your phone doesn’t have a restart option, you need to conduct a manual restart. Power it off and turn it on. 

    Reinstall the O2 App 

    If the above steps haven’t helped you, then perhaps you can try reinstalling the app. To carry this out, all you need to do is go to your Apps folder, find the app O2 app and then hit the uninstall button. Once the process s complete, head to the Play Store (for Android) or Apple Store (for Apple). Search for the app and then download it again. 

    Check App Permissions 

    Newer versions of both Apple and Android allow you to deny permissions requested by apps. It’s possible you may have unwittingly turned these permissions off for your O2 app. This could explain why your O2 app keeps stopping. 

    Although most apps should still function even when denied permission requests, some poorly coded apps could run into errors. Do the following to ensure this isn’t an error with your app: 

    • From your phone’s home screen, navigate to Settings.
    • Find and click on your Apps folder
    • Next, select the O2 app.
    • Tap on App Permissions and then allow the ones you’ve denied earlier. 

    Keep Your Apps Updated

    Apps are being updated regularly. These updates contain bug fixes and other ways the developer has improved on the app. Thus, it’s essential to keep your apps up to date. If your O2 app keeps stopping, we recommend checking to see if you have the updated version. 

    How Can I Boost My O2 Signal?

    How can I boost my O2 signal?

    Although the O2 provides fast and stable connectivity services to its clients, there are some instances where you might run into issues with the signals. Don’t worry! Just follow some ways you can boost your O2 signals. 

    • Fix SIM Issues: If youre running into choppy signals, you may benefit from fixing any SIM issues. Oftentimes, the main reason you run into this problem is that your SIM isn’t inserted correctly.
    • Remove and Obstructions: If youre in an area with thick forestry or high mountains, we highly recommend you find a better spot. These tall obstructions are notorious for disrupting phone signals. 
    • Make Sure Power Saving Mode is Off: Power saving mode can sometimes disrupt your signals. Here is how you check to see if your power saver mode is on: Apps> Settings> Battery. 

    Conclusion

    While Virgin Media’s O2 is a formidable connectivity service provider in the UK, it does face standard issues other companies run into. We hope this guide was insightful on why your O2 app keeps stopping and how to resolve this problem. If you feel that the problems still persist despite trying these remedies, we suggest getting in touch with O2’s customer care service.