If Kik keeps saying connecting, the main reason is due to an unstable internet connection. Due to the instant messaging service being an online app, it needs to continuously have a good network.
An outdated Kik app or incorrect device settings are two other reasons why Kik will just keep saying connecting when you try and launch the app, or use its features.
A quick reboot of your device, or a reinstallation can help eradicate this problem on your device.
We have created this simple directory to guide you on why Kik keeps saying connecting, and what steps you can take to fix this error so you can get back to instant messaging, and meeting new people with the same interests as you.
What is Kik used for?
Kik is a free instant messaging app available to Android and Apple devices. The online service allows you to send direct messages or create group chats. Kik is just like WhatsApp or iMessage where you have access to different forms of media messages.
What’s different with Kik, is that you can access public chats where you can speak to people you do not know. Open groups are available to connect people with similar interests through the instant messaging service.
You can sign up for this chat platform with your email address and a password of your choice.
Just like every other instant messaging service, it works over mobile data or a Wifi network. Because of this, users’ experience Kik keeps saying connecting.
Why is my Kik stuck on connecting?
Kik keeps saying connecting when it has not established a stable network to operate on. The online app needs to be connected to either a strong Wifi connection or adequate mobile data. If your internet is too slow for Kik to operate on your device, it will keep saying connecting.
Other reasons why this issue will occur include;
1. Date and time are incorrect
Sometimes, if the date and time on your device are incorrect, it can interfere with the Kik connection to the server.
The difference in information from both sides (your device and the server) will cause conflict when the app on your device attempts to process your request.
2. Corrupted Kik file
If the app’s file on your mobile device contains corrupt software, Kik may keep saying connecting because the contaminated software is blocking the program from working.
If Kik was interrupted during a software update, this could be the reason for a corrupt file to be installed onto your device.
3. Faulty Kik cache files
Every time you open Kik on your device, cache files will store on your device. When these become too full or end up being faulty, it can cause the app to experience connection issues.
4. Outdated app
Depending on your device’s configuration, Kik should complete an automatic update when a new version of the app is released.
If, however, there was a system glitch or you have not turned this setting on, an outdated Kik app can create performance issues.
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How to fix Kik stuck on connecting
Refresh your internet connection to make sure your device can connect to the Kik server. You need to connect your app to a stable, strong network to stay online and for Kik to not get stuck on connecting. Restart your Wifi router by unplugging it for a few minutes.
Once your device establishes a connection again, launch Kik and see it still keeps saying connecting. If it does, you can proceed with these additional methods;
1. Check your date and time setting
Check that the date and time on your device are correct. You may just need to refresh this information.
Switch off ‘Set Automatically’ for a minute or two before you turn it back on.
2. Reinstall the Kik app
If the Kik app on your device contains corrupt data, you can uninstall and reinstall the program. This will get rid of contaminated files that can be the cause for Kik to keep saying connecting.
After you uninstall Kik, restart your device before you reinstall it.
3. Erase cache files
It’s always good to clear out the accumulation of cache files on your device to free up space and get rid of any corrupt data.
How to clear Kik cache on Android
Settings > Manage Apps > Find Kik > Access Storage > Clear Data > Clear Cache
How to clear Kik cache on iPhone
You will need to uninstall your Kik app from your iPhone to erase the cache files.
4. Update the Kik app
Check if an update is available for Kik. You can complete this from your app store. If you can move forward with the upgrade, allow the installation to finish.
Once you update the app, restart your mobile to refresh the connection with the latest app version.
(Did you know; Kik has been installed over 2.5 million times from the Google Play store alone, with a 4.1 out of 5 ratings).
Why are my messages not sending on Kik?
Your messages will not send on Kik if the recipient is not connected to the internet. Your message will only get ‘delivered’ if the person you are sending the message to is in Wifi range, or on mobile data. If their Kik keeps saying connecting, it will stop your message from going through.
Additional reasons why your messages won’t send on Kik are;
- The Kik server is down
- There’s been a system glitch
- Cache files on your device are too full
- The person has blocked you
- Kik has been deleted
Before you troubleshoot your device, check the Kik server status to confirm if the app is completely down. If it is, you will need to wait until the Kik technicians resolve the issue. Alternatively, you can use the following steps;
- Restart your device
- Remove the cache files
- Follow up with the recipient
The person you sent your message to may not be in an area that has adequate coverage for a network connection. When someone moves to a different location with a better signal. the status of your message will change to deliver.
We hope this guide has provided you with enough information to be able to fix your online messaging app from keep saying connecting, and that you understand why this issue has occurred, so you can prevent it from happening again in the future.
If the problem persists, we suggest you contact Kik directly. You can submit a request where one of their team members will pick up your form and get back to you.
(Quiz Question; how many times has Kik been downloaded from the Google Play store?).
If you want to submit your answer to us, complete our online form. You can include any questions or feedback you may have.