Are you using Hotmail as your main source of communication, and you can’t get access to your inbox while using your iPhone?

What has happened to Hotmail you might be asking, or, is there a problem with your iPhone not connecting to Hotmail?

If you are asking yourself these questions, we know how detrimental this could be for you with email being one of the main sources of communication.

With that being said, we have created this simple guide for you to steer you in the right direction to get your free universal cloud-based communication service back to working on your iPhone.

Why can’t I get into my Hotmail account?

Email icon on iPhone

Photo by Brett Jordan on Unsplash

Before you delve deeper into your iPhone or Hotmail settings, you can check to see if Hotmail is experiencing server issues by using this link.

Friendly Reminder, Hotmail and Outlook are one of the same. You can read more about it here.

Not syncing your mail on your iPhone is a reason why you may not be able to get into your account. It is important as it keeps everything up to date on your mobile, allowing access to your emails without any glitches.

If you are needing to resync your Hotmail on your iPhone, follow these steps;

Step 1. Go into your Settings 

Step 2. Select ‘Mail’

Step 3. Click on ‘Accounts’

Step 4. Choose your Hotmail account

Step 5. Select ‘Mail Days To Sync’ and choose ‘No Limit’

You have now ensured your Hotmail is synced to your iPhone.

Note, You may need to reinput your password for your Hotmail account. doing this will ensure your mail is connected.

Other reasons why you can’t get into your Hotmail account could be;

  • Cache and Cookies need to be cleared
  • Hotmail needs updating
  • Password needs to be reinputted
  • Internet Connection is down
  • Server details are incorrect

What is the Hotmail server for iPhone?

Check to see your server details for your email account on iPhone is correct;

  • POP / IMAP –   IMAP
  • Incoming server –
  • Incoming port –  993
  • SSl (security) incoming – SSL
  • Outgoing server –
  • Outgoing port – 587
  • Requires sign-in – yes

Why is my Hotmail not updating on my iPhone?

This question will arise when you have not completed the syncing of your Hotmail account to your iPhone.

Another reason why your iPhone may be experiencing issues with syncing is that your time and date settings are incorrect on your mobile.

This will cause interference when you are trying to access the mails server, so ensure the time and date are set to automatic on your iPhone.

Settings > General > Date and Time > Set Automatically

Related Posts:

How do I fix my Hotmail on my iPhone?

Email @ logo

Hotmail Error on iPhone

There are 5 easy fixes you can try if your email is not working;

Fix 1. Re-add your Hotmail account to your iPhone

Deleting your Hotmail account and re-adding it may solve the Hotmail error on iPhone;

Step 1. Go into ‘Settings’

Step 2. Select ‘Accounts’

Step 3. Choose your Hotmail account

Step 4. Click on ‘Delete Account’

Step 5. Now click on ‘Add Account’

Step 6. Make sure you select ‘Microsoft Exchange’

Step 7. Complete your details

Step 8. Put ‘’ as the server address

Your iPhone will now complete the process of validating your Hotmail account.

Fix 2. Clear your Internets Cache and Cookies

If you are using your Hotmail email account via your web browser and not the app, you can clear your browser’s cache and cookies to create more space;

On Safari

Step 1. Go into ‘Settings’

Step 2. Click on ‘Safari’

Step 3. Select ‘Clear History and Website Data’

Step 4. Confirm this by clicking on it again

On Chrome

Step 1. Go into your Google App

Step 2. Select your profile at the top right

Step 3. Click on ‘Settings’

Step 4. Choose ‘Privacy And Security’

Step 5. Select ‘History’

Step 6. Click on ‘Clear’ for ‘App History’ and ‘Cookies’. Confirm for both of these.

Cache and Cookies have now been cleared on your iPhone.

Fix 3. Update your app

If you are using the app on your phone, making sure it is updated with the latest version will stop any bugs from creating issues with the performance of the app.

Step 1. Go into your App store 

Step 2. Find your Outlook app 

Step 3. If it gives you the option to ‘Update’ select this

Your app should now be on the latest version.

Fix 4. Check your internet connection

Your Wifi connection or mobile data may be experiencing an issue, causing your mail to not be able to connect properly.

Turn your Wifi or mobile data off and on again, and try connecting to Hotmail again.

Fix 5. Update Password

Changing your password may resolve the Hotmail error on iPhone if it is your password that is causing the issue by being inputted incorrectly.

If you have updated your password via logging into Hotmail via your web browser, you will have to update the password on your iPhone too.

If you have your password for your Hotmail account auto-filled on your iPhone, you can update it via these steps;

Step 1. Go into Settings

Step 2. Select ‘Passwords’

Step 3. Find your Hotmail account

Step 4. Click on ‘Change Password on Website’

This will take you to your Hotmail account where you can update your password.


Hotmail is now referred to as ‘Outlook’ and is one of the most popular internet-based communication platforms worldwide. If one Hotmail account is just not enough, you can click here to create a new one, just select ‘create one’ and follow the steps.

Why my Hotmail account is not opening is not a question you want to be asking when you’re in the midst of trying to access important information sent to you by mail.

If for some reason you need to recover your account, please click here.

We hope this guide has given you everything you needed to know to be able to fix your Hotmail error on iPhone, and that you can use this guide again in the future.