Are you trying to enjoy your precious free time by watching your favorite shows on HBO MAX? Are you constantly buffering, or does your HBO MAX keep freezing? Does the freezing take away all the fun of watching the show? If your answer is yes, you don’t have to worry too much. We bring you this guide to help you figure out how to fix HBO MAX keep freezing.

HBO is one of the oldest hubs of entertainment in the televised world. It is the oldest channel that bought blockbuster cinema films to your local television service. It has branched itself into multiple hosts such as video on demand and streaming.

HBO MAX is HBO’s premium streaming service. Additionally, its catalogue features famous shows such as Game of Thrones and The Nevers. However, its path has been a rocky one. Since its start, users have faced many issues on the platform. One of these issues is HBO MAX keep freezing. 

Why does HBO MAX Keep Having Problems?

keeps freezing

Streaming apps crashing or freezing is not an uncommon occurrence. Many favorite streaming apps have significant downtime as well. Netflix, Hulu and Amazon Prime all had their fair share of problems. Since HBO MAX is a relatively new platform compared to other streaming services, it’s not as refined as those. Already having a substantial subscriber base at the start of their run also didn’t help. 

When they got traffic more than they could handle, they couldn’t focus on all their problems at once, such as HBO MAX keep freezing. Managing a large userbase took priority, and since then, they have worked slowly to fix errors in HBO MAX.

Why Does HBO MAX Keep Freezing?

Since launch, one of the problems users have been facing is the HBO MAX keep freezing issue. Sometimes the app freezes due to an unknown problem. This can happen in multiple places in the app. The video you’re watching could go in constant buffer, or the menu you’re scrolling wouldn’t move. We have compiled a list of causes that could have contributed to the issue of HBO MAX keep freezing.

  • Server Issue
  • The show has become unavailable
  • Unsupported or Out of Date Device
  • HBO MAX Log in issue
  • Internet issue
  •  VPN interference problem
  • Cache error
  • Browser extension error
  • HBO MAX app is not updated

We will go through the most important ones first to quickly help you diagnose the issue of your HBO MAX keep freezing.

How To Fix HBO MAX Keep Freezing?

hbo freezing

Restart Your Device

A problem may be big or small, but the first step you should always take is to restart your device. Over time your device can accumulate data or settings that interfere with the HBO MAX app. Restarting your device will clear any unusual setting. This will also improve your device speed performance, and apparent problems such as HBO MAX keep freezing.

Check If HBO MAX Servers Are Unavailable

All the data HBO MAX stores are in its servers. This is because it is a streaming service. Watching your favorite shows connects you to the server that hosts the show you want to watch. But if you cannot access that server, you can’t watch your show. Therefore, this may lead to indefinite loading times or buffer, which will then cause HBO MAX keep freezing errors. 

You can check if HBO MAX servers are down by yourself. Search “Website Down” on Google and click on the first link. This will bring you to a down detectors website. Here you can find the status of servers for almost all famous websites and apps. You can also find HBO MAX servers on the “Is It Down Right Now” website.

Search HBO MAX in the search bar and click it. Then it will tell you if the servers are down or not. If they are down, then there is nothing you can do but wait for the HBO team to fix the issue. However, if the servers are online, proceed to the next tip.

Check Your Internet Connection

We all know how poor internet can cause all sorts of problems for online services. Especially since streaming services promote their product as at least HD, they need high internet speed. HBO MAX requires speeds up to 5Mbps to perform without any performance issues.

If your internet speed package is slower than 5Mbps, we suggest you upgrade it. It will not only enhance your HBO MAX service but is also helpful for things like gaming and working.

If you already have an internet package over 5Mbps, check your current speeds. You can check them on any speed test website. If your speeds are too low, you can restart your Wi-Fi device. If you are using Cellular data, try switching to Wi-Fi.

Clear Cache

Cache are temporary files that store small packets of commonly used data. Caches are used to improve the speed of loading in browsers and apps. However, when caches accumulate too much, they have the opposite effect. They can create problems such as slowing down your device or HBO MAX keep freezing.

To clear your cache in your browser:

  1. Firstly, open your preferred browser.
  2. Go to your settings.
  3. Search for more options.
  4. Select Privacy and Security.
  5. Go to clear browser data.
  6. Check the Cache box.
  7. Lastly, press clear data.

The process will now clear all cache for your browser. Instead, if you want to remove the cache of the HBO MAX mobile app, here is what to do:

  1. Open your phone setting app.
  2. Go to App management.
  3. Navigate to the HBO MAX app and select it.
  4. Click on clear all cache.

Your mobile device will now be cache free of HBO MAX.

Final Thoughts

If you’re still having trouble, please refer to HBO MAX customer control. We hope we have solved your problem of HBO MAX keep freezing, and you are back to watching your favorite shows.

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any many more at EasyFix Pro.