Baffled by the issue of Zoom error code 5003 in mobile and on the computer that does not let you connect? Here’s why the issue seem to occur in the first place, and how you can resolve the Zoom error code 5003 Android and iOS the easy way.

The global pandemic of COVID-19 is possible the driving factor behind video calling apps such as Zoom to reaching such tremendous popularity. However, even before we were restricted access to the work space and even from the comfort of our loved ones due to the Coronavirus outbreak, video calling was on steady rise for years.

Related Posts:

The ability to use it for free for a prolonged duration, and easy access controls has made the video calling app an instant hit not just among socially-distanced friends and families, but also professional who have been working from home for the better part of the year. Despite the app being relatively stable, it is known to return back an error or two at times, such as the Zoom error code 5003 on the desktop as well as mobile devices.

Why Does the Zoom Error Code 5003 in Mobile Occur?

Listed among the most common Zoom errors you could encounter, error 5003 is experienced by users trying to log into the Zoom app. In most cases, the error is related to an internal server issue, where the Zoom web services either fail to launch or the server status is timed out. On desktops and laptops, the Zoom 5003 error code pops up due to network setting issues, while mobile users have also been victims of the issue due to antivirus or VPN proxy being connected.

How to Fix Zoom Error Code 5003 Android, iOS, and PC

Since it is among the errors that are on the top of the list in the Zoom Help Center portal, you can expect it to be a fairly common one. The error code is being received by Zoom users not just on the desktop client, but Android and iOS users as well. There are a number of different fixes for the Zoom 5003 error code, and one definitive solution does not seem to work on all of them.

Fix #1 – Close and Restart Zoom

In most cases, the very basic solution of shutting down and restarting an app can solve the most complicated errors for gadgets, and the Zoom app is no different. If you encounter the error code 5003 pop up, all you need to do is force close the app, and open it again to see if the issue is resolved. On your Windows computer, you can launch the Task Manager and select End Process for the Zoom app.

Here’s how you force close the Zoom app on Android:

  1. Press and hold the Zoom app icon and select App Info button.
  2. Tap on the Force Stop button to close the app from running in the background.
  3. Launch the Zoom app again to see if the issue has been resolved.

Fix #2 – Reboot the Device

In some cases, it isn’t the Zoom app that is faltering, but the system that you’re running the app on. The easiest way around the Zoom error code 5003 is by rebooting the system, which should most likely flush out all issues related to it.

How to Restart an Android Smartphone or Tablet

  1. On the Windows PC, click on the Windows icon, press the Power button and select Restart from the menu.
  2. On Android and iOS devices, press and hold the Power button until the menu appears, and then select Restart from the list to continue.

Fix #3 – Check Zoom Server Status

Although Zoom services are almost always operational to manage the massive influx of users it entertains each day, the server can fall short in some cases. Before you begin to blame your mobile or computer for everything that is wrong with the app, you might way to take a look at the Zoom server status too:

Is Zoom Down... Or Is It You?

  1. Open a web browser and head on to the Zoom Cloud Service Status
  2. Browse through the list of operations and services to confirm that all are “Operational” in green.
  3. If any of the fields is in orange or red, it could indicate a server-side issue, for which the only fix would be to wait it out.

Fix #4 – Check Firewall Settings

Since Zoom app requires internet and the computer’s hardware to work for video and voice calling, you will need to let it pass through the Windows Firewall.

  1. Click on the Windows icon and search for the Windows Security
  2. Find Firewall & network protection and select Allow app through the firewall from the options.
  3. Select Change settings and find the Zoom Video Conference app from the list.
  4. Tick the checkbox next to Public and Private, and then press OK to confirm.

Fix #5 – Disable Antivirus Protection

Some users have reported that the Zoom error code 5003 in mobile and Windows does seem to pop up at times due to the Windows Security feature, as well as third-party apps that restrict incoming and outgoing traffic.

How to permanently disable Microsoft Defender Antivirus on Windows 10 | Windows Central

  1. Click on the Windows icon and search for the Windows Security
  2. Find Virus & threat protection and click on the Manage settings option under it.
  3. Disable the toggle switch right next to Real-time protection and continue.

Fix # 6 – Disable the VPN

Windows 10 "Add a VPN connection" stuck on save - Server Fault

The Zoom error 5003 Android seems to pop up more often when the users are simultaneously employing a VPN service provider. Changing the IP address of the network directly affects the ability of Zoom to connect to the network servers, which causes the Zoom error to pop up not just on mobile devices, but computers as well. If you are indeed using a VPN service, we recommend you turn off the VPN, restart the Zoom app and then try to see if the issue is resolved.

Final Words

It can be quite the nuisance to be blocked by the Zoom error code 5003 every time you try to get together with a friend online, or even worse, prepping for an important business meeting. We hope that the solutions we have listed above, will help you figure out the problem and get to the root of the cause. If you also stumbled across a solution that we’ve missed out on the list above, do share it in the comments section down below.