Do you experience the error WS-37469-9 on your PS4 when you try and play online or access the PS network?

This error code will appear when the Sony PlayStation server is unavailable. When this happens, your console won’t be able to reach the PS database.

A quick reset of your Wifi router can help fix this error, as well as the PS4 NW 34345 9 code. Majority of the time, when these issues occur on your screen, you will only be able to check the service status of PlayStation, and be patient until the technical problem gets resolved.

In this guide, we will explain what the error WS-37469-9 means and how you can troubleshoot your console to help fix this issue. We will also touch base on how you can easily reset your PS4’s network settings as this can be cause a PlayStation error code to occur.

What is the error WS-37469-9?

Error WS-37469-9
Gaming console

The error WS-37469-9 will occur when a PS4 console is unable to connect to the PlayStation server. When this issue happens, you will not be able to play online games, connect to the PlayStation Store, or access your account details. The PS4 error code will appear when the PlayStation server is down, or your console experiences a network related problem. This will interfere with the connection between your gaming device and the PS server.

The PlayStation server could be down due to technical work being done, otherwise, if an outage occurs, you will be unable to reach the PS4 database.

If the PS server is up, and you experience the error WS-37469-9, there could be a network error on your console. This can be caused by and additional two reasons;

1. Poor internet connection

If your PlayStation 4 console does not connect to a stable network connection, you may experience the PS4 error code. This will be because the request to access the PS server from your Sony console will time out.

In order to access the PS Network, you need bandwidth of at least 5Mbps.

2. Outdated PlayStation firmware

Your PS4 will incur performance and connection issues if you leave it to operate on an outdated operating system. An older version will be prone to experience problems when it tries to connect to the newer software on the PlayStation server.

How to fix error WS-37469-9

Error WS-37469-9
Photo by Ben Iwara on Unsplash

The PS4 error WS 37469 9 code is mainly due to the PlayStation server being offline. When this occurs due to maintenance work, or an outage, you won’t be able to fix the error. You will, however, be able to check the PSN Network service status and stay up to date with the servers performance. Here you can check if all services are down, or if it’s just a certain feature from the PS network that is not working.

If you experience the WS-37469-9 error and the PSN network service status page confirms the server is up and running, you can troubleshoot your console with one of the following solutions. These methods will help your PS4 regain a successful network connection to the server;

1. Restart Wifi router

Reset your modem to reconnect to your network service provider. This will help improve your bandwidth speeds and get rid of any internet performance issues your Wifi may have been experiencing.

Unplug your router and leave it idle for no less than 2 minutes. Once your Wifi reconnects, restart your PlayStation 4 so it can establish a secure connection again.

Tip, to ensure your bandwidth is adequate enough to play online with your PS4, check your internet speed.

2. Update PlayStation firmware

Your PlayStation 4 should complete software updates automatically, however, sometimes, a system software error can occur which will prevent your console from completing a successful upgrade.

You can choose your preference on how you want to update your PS4’s firmware here.

Note, with the PS4 error WS-37469-9 code, you may need to leave your console for a couple of hours before you try and play online.

How do I reset my PS4 network settings?

Error WS-37469-9
Error WS-37469-9

The PS4 error WS-37469-9 can sometimes be caused by incorrect network settings, or an issue with your current network configuration. If a power reset on your Wifi router, and a system software update has not fixed this error, you may need to reset the network settings on your console. This is a simple process, and will allow you to reconnect your Sony console so it can establish a secure connection.

To reset your PS4’s network settings, simply follow these steps;

Step 1. From your PlayStation home screen click on ‘Settings’

(Did you know; It was illegal to purchase a PlayStation in China between the years 2000 and 2005. This was due to a nationwide ban during the time).

Step 2. Scroll down until you can press ‘Initialization’

Step 3. Select ‘Restore Default Settings’

Confirm you want to go ahead by pressing ‘Restore’. This will not erase any saved data. You will however, need to configure settings such as your date and time again.

What does NW 34345 9 mean?

PS4 console
Error WS-37469-9

The PS4 error NW 34345 9 will appear on your screen when your console has been unable to connect to the PlayStation network. This is similar to that of the error WS-37469-9 because if the PS Network is down, the error code will show when you try and play online. This problem may appear if you have issues with your internet connection, or the firmware on your Sony console is due to be updated.

If the PS network is down, you won’t be able to fix your console’s connection. You will need to wait until the technical issue gets resolved. If the problem persists because of other reasons, you will be able to troubleshoot your PS4 console.

How do you fix error code NW 34345 9 on PS4?

To fix the error code NW 34345 9 from occurring on your PS4, you can complete one of the following solutions;

  • Disconnect your PS4 from its main plug point to restart it
  • Reset your Wifi router
  • Use an ethernet cable to connect your console to your modem
  • Update PlayStation firmware

If none of these methods work, there may be a hardware issue with your console, which will need to be further looked at.


With this easy to follow guide, we hope you now understand what the error WS-37469-9 means on your PS4, and that you were able to rectify this problem with one of our steps. If the PS server is unavailable, you will need to be patient until the technical issue gets resolved from Sony’s end.

If your console continuously disconnects from the PS server, or cannot connect to the network, there may be an underlying issue with the hardware of your device. You can troubleshoot your console from the Sony support page to see if your PS4 will need to be repaired.

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