Are you getting an error code 224003 while playing videos on your browser? In this article, we’ll show you how you can diagnose the problem in your browser and fix the error code on your PC and MAC systems.

Watching videos on the internet is an important part of your daily life whether you do it for fun or work purposes. Therefore, it can be annoying to not be able to do so due to video playback errors.

A lot of factors come into play if you see an error such as 224003 on your screen. However, if you don’t know how to diagnose the issue accurately, you’ll end up wasting your time while trying useless fixes. We will try our best in this guide to address the issue and show you different ways to get rid of the error.

What does error code 224003 mean?

What does error code 224003 mean?

A lot of users are reporting that an error code 224003 appears on their browsers while watching videos on Netflix, Youtube, or other streaming platforms. It seems that the error pops up in any browser such as Chrome, Firefox, Safari, etc. However, Chrome users suffer the most from this error.

The error displays the message that “This video file can not be played”. The error message is followed by a 224003 code. When the error shows up, the video does not load and is blocked due to many reasons.

Why can’t I play my videos?

Why can't I play my videos?

If you are seeing a video playback error code 224003 while streaming videos, it can be due to the following reasons.

  • Third-party software on your PC is causing the video to malfunction in your browser
  • Another process, Add-on, or extension installed in your browser is conflicting with the video content
  • You have not updated your browser to the most recent one
  • Antivirus is blocking the video content from loading
  • Browser cache and cookie buildup is causing the video playback error
  • Poor WIFI signal reception or internet connectivity issues are contributing to content loading issues

How do I fix error code 224003?

How do I fix error code 224003?

Most of the time, Chrome users get the playback error code 224003. To fix the issue, you can try the following troubleshooting methods.

Update Chrome browser

Chrome developers regularly update the browser that includes fixes for technical glitches and bugs. You can get the 224003 error code if you are using an outdated version of the browser. Therefore, you need to update Chrome.

  • Launch Chrome and click on the three vertical dots on the top right-hand side beside the profile picture
  • Now click on Settings and select “About Chrome” from the left side menu
  • Google will show you the current browser version and automatically check for an updated version
  • Click on Update and relaunch Chrome
  • Now play a video to see if the error is fixed

Delete Chrome cookies and browsing history

The next fix is to delete the Chrome cache, cookies, and clear its browsing history. To do this:

  • Again click on the three-dotted menu on the top right side
  • Now go to More Tools and navigate to “Clear Browsing Data” from the submenu
  • Select “All time” from the time range and check all the three boxes i.e Browsing history, Cookies and Site Data, and Cached images and files
  • Now click on Clear Data and close the Chrome browser

Disable Extensions and Add-ons

A few Chrome extensions and Add-ons, especially ad blockers can cause the video playback error. Therefore, you have to disable these extensions and add-ons one by one to diagnose which one is the culprit. To do this:

  • Launch Google Chrome, click on three vertical dots, and access Settings
  • Navigate to Extensions that is on the left menu bar
  • Disable all extensions and add-ons and then enable each one by toggling them on
  • Delete the active extension that throws the error code 224003 while watching a video

Reset Chrome Browser

A few users reported that resetting the Chrome browser helped them get rid of the video playback error. To do this:

  • Go to Google Chrome Settings and scroll down
  • Now click on the Advanced option and navigate to the “Reset and Cleanup” section
  • Click on “Restore settings to their original defaults”
  • Accept the warning message by clicking on “Reset Settings”
  • Relaunch Chrome and play a video to check if the error persists

Disable antivirus and firewall

Sometimes, an antivirus or strict firewall setting cause conflicts with the videos and pops up a video playback error on your browser.

Therefore, we recommend that you disable your antivirus and turn off the firewall as well. Now, play the video and observe. If you don’t see the error code 224003, choose medium antivirus and firewall security settings.


Hopefully, you should be able to play videos on your browser by now. However, if you are still facing the error, do a quick internet speed test and troubleshoot WIFI signal and internet stability issues. You can also turn off hardware acceleration in Chrome’s Settings to fix the error as well. Good Luck!