Are you trying to buy a stone pack through Dokkan in-game purchases and getting an error code 5048538? Does the error also pop up when you want to buy any other packs in the game? Find out how you can fix the issue by following simple troubleshooting steps in this guide.

Dragon Ball Z Dokkan Battle is an anime action puzzle game that is free to play on Android and iOS devices. The game has been downloaded millions of times and has surpassed $3 billion in lifetime revenue. The game app features all of your favorite old characters while introducing the new ones as well.

Dokkan battle game features in-game app purchases to speed up the progression of the players. However, a few errors in the in-game purchases pop up, leaving the players scratching their heads for more information.

What is Dokkan error 5048538?

What is Dokkan error 5048538?

Many Dokken Battle players are reporting that when they buy stone bundles through the Dragon Ball Z Dokkan battle in-game purchases, they get an error code 5048538. The in-game store takes the money out of the player accounts. However, the players don’t get possession of the dragon stones.

Furthermore, the error also pops up if users try to purchase other packages in the game. Although the error indicates that it’s more of an issue from the server-side, the game developers have yet to say anything about it. But it seems like a few generic solutions helped a few users to fix the issue at their end.

Why is Dokkan battle showing an error?

Why is Dokkan battle showing an error?

If you see the Dokkan battle error code 5048538 on your mobile device, it could be due to the following reasons.

  • The Dokkan Battle game servers are experiencing an issue that is causing the game store to malfunction.
  • There is less storage space on your Android or iOS device.
  • Dokkan Battle game cache is corrupt.
  • The time and date settings are incorrectly configured on your device.
  • You are purchasing stone bundles without waiting a bit between purchases.
  • Dokkan Battle gaming app needs to be reinstalled.
  • You are using cellular data with poor internet speed to buy the stone pack.

How do I fix Dokkan error code 5048538?

How do I fix Dokkan error code 5048538?

The Dokkan error occurs after you make the payment for stone bundles. The money is already gone from your account. The only thing you can do is contact the game developers through the help button in the game and hope that they will resolve the problem soon. However, the good news is that the error is not consistent.

To fix the Dokkan error code 5048538, try the following troubleshooting steps before purchasing the stone packs again.

Restart your game and device

Restarting the Dokkan battle game fixes numerous issues within the app. The best way to do this is to restart your Android or iOS device to clear temporary bugs in the game app. Now launch the Dokkan battle game and access the in-game store. Hopefully, this time, you can now buy and keep the stone bundles.

Free up device space

An Android or iOS device running on low storage space give rise to strange issues. A few users reported that their in-game purchases failed due to insufficient storage.

It’s not your best bet, but free up your device space by deleting unnecessary media files and apps and then try to buy the stones from the Dokkan game store.

Furthermore, you can also use an Android emulator to install the game on a PC and access the game store through it to complete an error-free transaction.

Clear game cache

If the Dokkan game cache gets corrupted, it can slow down the game and your device. It could increase the server response time when you attempt to buy stones through in-game purchases.

Therefore, you need to clear the game app cache and then buy the stone bundles to ensure that the error 5048538 does not show on your screen again.

To do this:

  • Navigate to Settings –> Apps Management –> Apps list.
  • Scroll and tap on the Dokkan battle game app.
  • Select the Dokkan storage option and tap on Clear Cache and Clear data.

To do this on an iOS device, go to General –> Storage and tap on the Dokkan game app. Next, tap on the offload app button to clear the game cache. Remember that clearing the Dokkan game cache will not delete your progress.

Check date and time

Some Dokkan players in various game forums recommend that your date and time settings should be accurate before you access the in-app or in-game purchases to buy any package. Therefore, ensure that the time on your Android or iOS device matches your time region and displays accurate time.

Wait between purchases

If you are trying to buy multiple stone bundles through Dokkan in-game purchases, you may get the error code 5048538. We recommend that you wait for at least 10 minutes before making another purchase to stop seeing the error again.

Reinstall Dokkan battle

If you have tried the above troubleshooting steps but couldn’t fix the 5048538 error, try reinstalling the game on your Android or iOS device.

Dokkan battle saves the game data on your device. Therefore, you won’t lose anything after reinstalling it. However, to be on the safe side, we recommend that you link the game with your Facebook account before uninstalling it.

Does Dokkan need WiFi?

Does Dokkan need WiFi?

As with any other gaming app, Dokkan needs WiFi to authenticate your transaction in the game store. However, a few players use cellular data to buy stone bundles. Sometimes, the poor cellular data cause a lag in the transaction process and can throw the error code even after making the payment.

Therefore, try to use WiFi with strong signal strength and stable internet speed before buying anything in the Dokkan game store.


Dokkan error code 5048538 is a problem of a server that only the game developers can fix. But the troubleshooting methods in this guide will help you avoid any further mishaps when you want to buy stone bundles through the in-game purchases.