The Discovery Plus app is subject to streaming issues such as a black screen, error code notifications, screen freezing, turning off sporadically and potential issues with the ‘My List’ tab.
There are certain fixes you can attempt that will get your Discovery Plus app working again, like completing a restart, confirming the settings, or removing any built-up data.
If you are experiencing your Discovery Plus app is not working on your Samsung TV, we have generated this easy-to-follow guide for you to help you eradicate this issue on your Smart TV with 10 easy fixes.
Why is Discovery Plus not working on my Samsung TV
- Your Home Wifi is malfunctioning
- The Discovery Plus server is having issues connecting to your network service provider
- Discovery Plus app is down
Software snags are caused by your web browser. This is due to;
- You are using a ‘Web Player’ on your computer
- If you are on a streaming device (and phone or tablet), the Discovery Plus app will be the root cause of the problem
Discovery Plus app is a streaming service, which requires a strong internet connection with adequate speed for the app to be able to function properly.
If your internet connection does not have good enough speeds, the app will not stream successfully on your Smart TV.
The Discovery Plus required bandwidth speeds:
- 0.5 Mbps: Minimum required speed to be able to play
- 1.5 Mbps: Minimum speed recommended.
- 2.5 Mbps: Required for an SD quality picture
- 4 Mbps: Required for an HD quality picture
Another reason why your Discovery Plus app is not working could be because there has been a technical malfunction.
How to fix Discovery Plus
Fix 1. Check if the app is down
If you have come to find your Discovery Plus won’t operate on your Samsung TV, the app may be down.
First, check this before trying to solve the issue. You can use this link to check if Discovery Plus is experiencing any issues on their server.
You can also check their twitter page, to see if they have posted something regarding a current issue.
Fix 2. Power reset your Samsung TV
Resetting your smart TV has now been completed.
Fix 3. Stream on a different gadget
Checking to see if your Discovery app works on your mobile device or computer will confirm that it may be your Samsung TV that is the problem and not the app itself.
If Discovery Plus is not working on your TV, mobile, and any other device you have attempted, this will solidify that it is your Wifi network that is the problem, or potentially, the Discovery Plus server is down.
Fix 4. Test your Wifi Network
If your internet is not supplying the adequate speeds necessary for the Discovery Plus app to stream successfully, you will encounter issues.
You can complete a speed test by clicking here .
Friendly reminder, we have gone over the required bandwidth speeds in this article
If you tried an ethernet cable, and it fixed your Discovery Plus app on your Samsung TV, you may need to improve the location of your Wifi router.
Move it closer to your TV, and away from anything that could cause an obstruction between the two devices.
Fix 7. Reboot your Wifi Router
Fix 8. Update your Samsungs Software
Fix 9. Remove the cache from Discovery Plus app
Getting rid of the cache data from the Discovery app on your Smart TV will remove any bugs and build-up of data that may be corrupted, interfering with the app working.
Step 1. Enter the Settings on your Smart TV
Step 2. Select ‘My apps’
Step 3. Choose ‘Apps’ and then click on ‘Discovery Plus’
Step 4. Click on ‘Clear Cache And Data’
The clearing has now been completed.
Fix 10. Uninstall and Reinstall the app
Deleting the Discovery Plus app off your Smart TV and reinstalling it may get rid of any corrupted files that may have arisen during the initial install phase or while the app was on your device.
How to uninstall and reinstall an app on my Samsung Smart TV?
This is a simple process and can be completed quickly as long as you stay connected to the internet;
To Uninstall Discovery Plus:
Step 1. Under the ‘Apps’ section, click on ‘Settings’
Step 2. Find the Discovery Plus App
Step 3. Select the app and then ‘Delete’
Step 4. Confirm this selection
The uninstallation has been successful.
To reinstall Discovery Plus:
Step 1. Get onto the ‘Home’ screen of your smart TV
Step 2. Find the ‘Apps’ opting and select this
Step 3. You can search for Discovery Plus or flick through the apps
Step 4. Once you have Discovery Plus, click on it and select ‘Install’
The reinstallation is now complete.
The Discovery Plus app is great for those who enjoy watching factual shows, and easy to install on your Samsung Smart TV.
Your Samsung Smart TV may need a quick retune, but that shouldn’t interfere with your Discovery Plus app from working.
We hope this guide has given you everything you needed and more, to rectify the issue of Discovery Plus not working on your Samsung TV.