Do you experience a current profile Xbox Live error when you try and play an online game from your account?
The error message will be displayed as; ‘current profile is not allowed on Xbox Live’ and can be caused by an expired Xbox Live Gold account.
As of April 2021, Microsoft removed the requirement to have an active Gold subscription to be able to have access to online games, however, if there is a system error with the Microsoft database, this error can mistakenly occur.
Re-activating your Gold subscription, or restoring your Xbox account will help eradicate the online issue on your console.
We have created this easy to follow guide to help you understand what the current profile Xbox Live error means, and how you can fix it, so you can get back to playing Black Ops online.
Why does it say the current profile is not allowed on Xbox Live?
You will experience the current profile Xbox Live error when you try to play an online multiplayer game without an Xbox Live Gold account. Because it’s no longer a requirement to have an active Xbox Live Gold subscription to play online, this can be caused by a system glitch. This issue can occur on many different games, however, Black Ops 2 and Warzone have been known to display this error message.
If you don’t have an Xbox Live Gold account, and you try to play a free game that is only available to a player with an active subscription, the error message will appear on your screen.
(Did you know; In January 2020, Microsoft announced that they plan to be carbon negative by 2030. This means the company aims to emit below zero carbon dioxide).
For Xbox users who have registered for a Gold account, the ‘Current profile is not allowed on Xbox Live’ error can be caused by one of the following reasons;
What causes the current profile Xbox Live error?
If you have made a recent renewal of your Xbox Live Gold account, you may experience the current profile Xbox live error if Microsoft still needs to process your request. Sometimes, the database needs up to twenty-four hours to update details. During this time, the server will not recognise your active subscription.
The other two causes include;
1. Expired Xbox Live account
If you try and play an online multiplayer game while your Xbox Live account has expired, the error message will occur.
The Microsoft server will prevent you from having access to active account benefits until your renew your subscription.
2. Xbox Live server issue
If the Xbox Live server is down, or part of the server that involves multiplayer gaming or online services is unavailable, the current profile Xbox Live error will show on your screen.
The Xbox Live server has different aspects that can go down which will effect the performance of your online account.
3. Network error
If your Xbox Live account cannot connect to a stable network, the error message may occur. This is because you’re trying to access the online database when your console is offline.
If your network connection is too slow, this will also cause your device to time out, and present you with the current profile Xbox Live error.
How do you fix the current profile is not allowed to play on Xbox Live?
If you’ve just completed a renewal of your Xbox Live Gold account, you may need to wait twenty-four hours for Microsoft to process your request, and update their system. To help quicken the process, you can attempt to log out of your account, restart your console, and log back in.
Microsoft will sometimes delay your renewal when the server experiences congestion at the time of your transaction.
Other solutions for the current profile Xbox Live error message are;
1. Re-activate Xbox Live account
You can first check your subscription status to confirm whether or not it’s active. To do this, simply log into your Xbox account via your web browser. Here, you will be able to check your subscription status.
If it’s ‘inactive’, you can re-activate your account. Once this is complete, log out and back in to help refresh your status.
2. Check Xbox Live server status
You can check the Xbox Live service status to confirm if the Microsoft server is unavailable or not. If it’s down, you will need to wait for the Xbox technicians to fix the problem.
Sometimes, the server will purposefully go down if there is maintenance work that needs to be done, however, the Xbox Live support page on Twitter will let users know when this will happen.
3. Refresh network
To help fix any network issues, you can first turn your Xbox console off and on again. Before you switch it back on, restart your Wifi router.
Disable the modem and unplug it for a couple of minutes. Once your internet reconnects, start up your console.
You should now be able to connect to your Xbox Live account, and play online.
4. Clear Xbox cache files
Corrupt or too full cache files can sometimes interfere with the performance and quality of your console functioning online.
You can erase the built up files;
Step 1. Press down on the Xbox button for at least ten seconds or until you hear a beep
Step 2. Wait for a further ten seconds
Step 3. Switch your Xbox back on
Can you restore Xbox Live without losing data?
You will not lose your any of your games or saved data if you complete a restore on your Xbox console. If you still experience the ‘current profile is not allowed on Xbox Live’ error message on your screen, this is a further step that can help fix this issue. Before you complete this, it’s important to note that you will need to reconfigure your account as the main account holder.
This is vital if you share you profile details with other individuals. To complete a restore on your Xbox, you can follow these simple steps;
Step 1. Access your dashboard
Step 2. Click on ‘System’ followed by ‘Settings’
Step 3. Choose ‘System’ and then ‘Console Information’
Step 4. Click on ‘Reset Console’
Step 5. Press ‘Restore and keep my games and apps’
You should get asked if you want to retrieve settings from a previous Xbox. Select No.
Once you restore your Xbox account, you will need to relog into your accounts. Make sure your set your Xbox as the ‘Home Console’.
With this guide, we hope you now understand what the current profile Xbox Live error means, and that you were able to fix it with one of the solutions provided.
Although you no longer need a Xbox Live Gold subscription to have access to online multiplayer games, this error message will appear if there is a bug in the system.
If this problem persists even after you have updated your details, or refreshed your profile, you may need to contact Xbox Live support. You’ll be able to explain what the problem is and receive further assistance from one of Microsoft’s customer service agents.
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