Category: Computers

If I Uninstall Twitter Will I Lose Everything?: Answers
Twitter is one of the best platforms for social networking and to keep oneself updated with the latest news and tweets. But what if you decide to take a break and uninstall the app for some time. Before doing this, you might start thinking that ‘if I uninstall Twitter will I lose everything?’

Twitter is an effective tool for networking, staying updated on the latest information, etc. But at the same time, it is an engaging platform and often a waste of time. Users are often busy keeping track of what others are up to, making users lose sight of their track.

Users often think, what if I decide to uninstall my Twitter account for a break and focus on practical life for a change. So if “I uninstall Twitter will I lose everything?” If this is what you’re wondering, then below, you will find what will happen once you decide to uninstall your Twitter account.

Does uninstalling Twitter delete your account?

Twitter, a diverse app, allows its users to access their accounts differently. You can download the Twitter app on your desktop, tablet, or android/iOS device. You can even directly log in to your account via browser.

Thus, uninstalling the Twitter app from your phone or computer doesn’t necessarily mean your account is lost. Twitter only deletes an account when there is no login activity for 30 days. So if you uninstall the app from all the devices connected to your Twitter account, even then, there is nothing to worry about as long as you reinstall it within 30 days. Doing so, all your tweets messages will be there as you left them, so there is no need to worry that if I uninstall Twitter will Il lose everything.

What happens If I Uninstall Twitter?

You decide to uninstall your Twitter app for whatever reason you want to. For this, there is no requirement that you must deactivate your account unless you permanently want to delete your account. Usually, clicking “uninstall” allows the app to be removed from your mobile or computer device. But then comes a thought that if I uninstall Twitter will I lose everything? The answer is no; uninstalling the app does not deactivate your account in any way.

But if there is no login activity within 30 days, this conveys a message to Twitter management that you no longer want to own a Twitter account and permanently delete your account. After the deadline, your account is deleted from the Twitter system, and you can neither reactivate your account nor can you access your tweets, pictures, messages related to your previous account.

But if you have neither uninstalled the app nor have you logged out by yourself from your Twitter app yet still you can’t access your account, then it can either be that your account has been suspended or your activity has been limited. This is done by the Twitter system when it finds something suspicious or sight bullying, yet if you can’t recall anything like that, then there might be some other reason for such action, which you have to find if you wish to continue using your account.

How do I Uninstall Twitter from my iPhone?

Despite being the most used and engaging app, Twitter still does not fit everyone’s taste. Whether you have lost interest in the app, the app is showing a glitch, or have been running low on space on your iPhone and are thinking about uninstalling the Twitter app to free up some space, whatever the case, uninstalling the app is not at all an issue and does not harm your account.

You can either uninstall the app by;
- Locating the app on your iPhone
- Holding your finger on the app till a cross sign appears
- Click the cross sign and you will be shown a popup that will ask for confirmation
- Confirm the ‘delete’ option in order to uninstall the app
Alternatively, You can uninstall the app by going to the ‘settings’ and locating the ‘app management’ option. From there, you can change settings for Twitter and uninstall it as well.

How do I Uninstall Twitter from my computer?

You can install Twitter-like apps on devices having different O/S be it android, iPhone, or Windows. The desktop version works as efficiently as the mobile version of the app. You can quickly post tweets, send messages, or follow tweets. Make sure that you connect your device a Wi-Fi connection.

The user interface of the desktop app is similar to that of a mobile app, ensuring user satisfaction. As the installation process is relatively straightforward similarly, the uninstalling process is also straightforward.

All you have to do is:
- Open the Start screen
- Search the Twitter app on the search bar
- Then Right-click on the app, and select the “Uninstall” option
Click “confirm” on the dialogue box that pops up. This will delete the app.

Alternatively, you can directly go to the ‘control panel’ and then select the option “uninstall a program”.This will display a list of programs on your computer. You can easily spot the Twitter app there and uninstall it.

After uninstalling, you don’t have to worry that ‘if I uninstall Twitter will I lose everything’ as the uninstall has nothing to do with your account. It only removes the app from your computer and not your account from the system. But if you fail to log in within 30 days or if you have been logged out from all your devices that once were connected to Twitter, then ‘Yes’ all your account details, tweets, followers will be lost forever to you.

Conclusion

Twitter, with its widespread database, ensures user satisfaction. If for whatever reason, you have uninstalled the Twitter app from your computer or your mobile phone, then it has nothing to do with your account, nor do you have to ‘deactivate’ your account. A simple uninstalling of the app can do the work.

If you’re interested in using your account, be sure that you log in from any other device i.e. mobile, tablet, or computer. The management will take it as a sign that you no longer wish to use your account and they will delete your data from the Twitter system.

If you face any other issue related to your account or your account gets deactivated on its own, then you should seek assistance from Twitter Help Center.
February 17, 2022
Here’s Why Safari Keeps Opening Spam Tabs: Solutions

Does Safari keep opening spam tabs when you are active on your browser, or as soon as you have logged into your device?

Do you recall clicking on a pop-up advert during your previous browsing activity? If so, this could have downloaded malicious software onto your Apple device.

Safari will keep opening random tabs if you have enabled extensions that are running in the background. Disabling these features will help stop unwanted tabs from opening in Safari.

With this straightforward guide, we will expand on the reasons why this issue is occurring as well as provide four simple solutions.

If you are experiencing further issues with your Safari tabs, either being automatically deleted or showing up as blank, we’ve got your covered.

Why is Safari opening spam tabs?

Why does my Safari keep opening random tabs?

Safari will keep opening spam tabs if your Mac PC has incurred a suspicious program in its files. This is normally an ad-ware virus, which is a software that will cause your browser to automatically open unwanted tabs. This can happen unintentionally if you have accessed a website that contains malware (malicious software).

Besides a virus on your Mac causing Safari to keep opening spam tabs, the following reasons are additional factors that will cause this issue;

Reason 2. Corrupt installation

If you have recently completed an installation of a program onto your Mac, the downloaded files may have contained corrupted data. A sure sign that will confirm if your device contains incompatible software will be if Safari keeps crashing when you try and use browse the web.

This can happen if the installation was interrupted or accessed through an untrustworthy site.

Reason 3. Background app interference

Enabled extensions on your device can sometimes interfere with your browser if they stay running in the background while you are making use of Safari.

If a specific feature is turned on and it is incompatible with your web browser, it can cause spam tabs to automatically open.

Reason 4. Clicked pop-up

Did you perhaps click on a pop-up or advert the previous time you were on Safari?

It may have downloaded a virus onto your Apple device if you did.

How to stop Safari from opening spam tabs

How do I stop unwanted tabs from opening in Safari?

You can stop Safari from opening unwanted tabs by removing the malware off of your Apple device to get rid of any corrupted software that has already been installed. Downloading Malwarebytes will eradicate any ad-ware viruses that are causing Safari to open spam tabs.

If you do not have security programs installed on your Mac to protect it from such threats, your device will be more susceptible to viruses.

To erase any current viruses on your PC, you can download the Malwarebytes app. Once the program has completed its process, Safari should not open any more spam tabs. Alternative software is Reimage which will complete the same procedure on your device.

You can prevent this issue from occurring again in the future by executing these additional fixes;

Fix 1. Empty Safari cache files

Your browser will automatically store cache files that will be used to improve the performance every time you launch the same website. If this site is suspicious, or the cache files are corrupted, Safari will experience the spam issue.

Step 1. Launch the Safari ‘Menu’

Step 2. Select ‘Preferences’

Step 3. Click on ‘Remove all website data’

Note, this will erase your complete browser history. If you want to keep your previous visited sites, there is an alternative step to erasing the cache files;

Step 1. After accessing ‘Preferences’ click on ‘Advanced’

Step 2. Enable the ‘Show Develop Menu’

Step 3. You should now be able to select ‘Empty Caches’

The cache files will be removed, and you will still have your browser history.

Fix 2. Update Apple software

If you keep your Apple software updated, it will ensure all software issues get fixed, and the performance of your Apple device is improved.

Updates are continuously being made available with an increase in security measures.

Fix 3. Enable Safari security settings

If you enable the security settings in Safari, you will protect your browser from unwanted pop-ups and unsafe sites.

This will prevent random spam tabs from opening.

On Mac:

‘Safari > Preferences > Security Tab > Enable’

On iPhone:

‘Settings > Safari > Block Pop-ups’

Tip, switch on the feature that will warn you if you are about to access a fraudulent website.

(Fun Fact; The first-ever drawing drafted for the Apple logo was done by Ronald Wayne, who is the third co-founder of Apple. He drew Isaac Newton under an Apple tree in 1976. The final design for the Apple logo was then created by Rob Janoff in 1977).

Fix 4. Disable Safari extensions

Your current enabled extensions could be the reason why Safari keeps opening spam tabs if they are corrupted or faulty.

How to disable Safari extensions:

Open Safari > Preferences > Extensions

You will be able to turn off any extensions that are currently active. If you see any extensions that no longer need to be installed on your Mac, uninstall them.

Why is Safari deleting my tabs?

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Safari will automatically delete your tabs after a certain amount of time has passed where the browser tab has been inactive. Safari will notice that the page is dormant. This is to save your device’s battery life and keep the memory usage at a minimum so other processes can perform properly.

If you are noticing your open tabs are disappearing in Safari, there is a featured setting you can change that will instruct Safari to keep the open browser tabs active until you manually close them.

How to stop Safari from automatically closing tabs:

On iPhone:

Step 1. Launch ‘Settings’

Step 2. Find and click on ‘Safari’

Step 3. Under the heading ‘Tabs’ click on ‘Close Tabs’

Step 4. Change this to your preference

The maximum time you can set your tabs to stay open in Safari is one month.

On Mac:

Step 1. Launch the Safari browser on your Mac

Step 2. Access the ‘Menu’ option and select ‘Preferences’

Step 3. Now get into the ‘General’ tab

Step 4. From the ‘Safari Opens With’ click on ‘All Windows from the last session’ from the drop-down menu

This will launch all previously used tabs from your last Safari session.

Why are Safari tabs blank?

Why are Safari tabs blank

Your Safari tabs will be blank if the private browsing setting has been enabled on your Apple device, specifically on mobile. Private browsing does not share any of your details with other web browsers, and Safari will not remember the page you are trying to access because the temporary browsing data will not be kept.

You can change your Safari setting back to normal by following these steps;

Step 1. Launch Safari

Step 2. Click on the ‘tabs’ button at the bottom right

Step 3. Click on the ‘Private’ that appears with a drop down menu

Step 4. Change the setting to ‘Start Page’

Your browser will now keep your information, and contain the cache files to keep the memory of the web pages you visit.

If you access Safari and the pages load fine, but the tabs with the web titles are blank, you should be able to fix this by completing a ‘Force Quit’ out of Safari and relaunching.

Step 1. Press the ‘Apple Logo’ from the menu section and select ‘Force Quit’

Step 2. Once the new window opens, click on ‘Safari’ followed by ‘Force Quit’

Step 3. Open Safari again but hold down on the ‘Shift’ button while launching

Your Safari should now operate without any further issues.

Conclusion

With this guide, we hope you now understand why Safari kept opening spam tabs, and that you were able to proceed with fixing this error by using one of our four easy solutions.

If you have tried all of the fixes provided and Safari keeps opening random tabs, there may be a underlying issue with the software on your device. You can contact Safari support through Apple’s chat service, or, you can schedule a call with them.

(Quiz Time; Who designed the current Apple logo?) Complete your answer in the comments section of our contact form, along with your details.

February 17, 2022
Excel Blank When Opening File: Here’s Why Its Hidden
Is Excel blank when you are opening a file?

Have you imported data into Excel that could potentially be an untrustworthy file? If so, this could be why you are experiencing a Grey, blank image on your Excel workbook.

Certain settings can interfere with how well Excel performs, which would need to be disabled to help fix the worksheet from displaying a blank file.

Completing a repair on Microsoft Office will eradicate corrupted software on your device that could be interfering with your Excel program.

With this guide, we will expand on the reasons why Excel is blank when opening a file, as well as provide you with five easy solutions that will assist you in getting rid of this error so you can carry on working with your Excel workbook.

Why does my Excel File open blank?

Excel blank when opening the file

Excel will display a grey, blank screen if you have enabled the ‘Ignore DDE’ setting. DDE stands for ‘Dynamic Data Exchange. The DDE setting directs Excel to launch a workbook if you ‘double-click’ on it, however, if you have switched it to ‘ignore,’ Excel will reject your request to open a workbook if you click on it twice.

Other reasons why Excel is blank when you’re opening a file are;

Reason 1. Excel sheet is hidden

The Excel workbook you are trying to view could be set as a hidden document. If this is the case, the sheet that you may have been working on previously has been altered to not appear.

If the ‘Show Sheet‘ setting has been turned off, you will be unable to see its data.

Reason 2. Conflicting add-ins

Your enabled add-ins could be conflicting with your Excel workbook if they are not compatible with the Excel software.

If an enabled add-in contains corrupted files, it will cause issues when you try and open your saved file, or while you are using certain features on the worksheet.

Reason 3. Hardware acceleration issue

The hardware acceleration feature is used to improve the graphics and performance in Microsoft Office, however, with this setting enabled, problems can occur with your computer hardware.

Reason 4. Suspicious downloaded file

Microsoft has increased their security measures when it comes to downloading files from the internet, and importing them into an Excel Workbook if the data is from an untrustworthy source.

This will prevent you from opening the imported workbook in Excel.

Reason 5. Faulty Microsoft Office install

If you installed Microsoft Office onto your device and it was interrupted or did not get downloaded successfully, you can incur corrupted software within your Microsoft files.

How to stop Excel from opening a blank workbook

How to stop Excel from opening a blank file

You can stop Excel from opening a blank file by disabling the ‘Ignore DDE’ setting in Excel. Once this setting has been turned off, you will give Excel access to open the chosen workbook with a double-click, as you will allow the message request to process your instruction to launch the Excel file.

You can turn this feature off by following five simple steps;

How do I turn off Dynamic Data Exchange in Excel?

Step 1. Launch Microsoft Excel

Step 2. Click on ‘File’ followed by ‘Options’ which may be under the ‘More’ button

Step 3. From the left-hand tab, select ‘Advanced’

Step 4. Scroll down until you get to the ‘General’ heading

Step 5. Untick the ‘Ignore other applications that use Dynamic Data Exchange (DDE)

Exit out of Excel and relaunch the application before opening the file you are having trouble with.

If you have disabled the DDE settings and your Excel file is still opening a blank, grey file you can complete the following solutions to fix this problem;

Fix 2. Unhide Excel sheet

If your Excel worksheet is unintentionally hidden, you will need to unhide it.

Step 1. Open your Excel spreadsheet

Step 2. Click on the ‘View’ button

Step 3. Select ‘Unhide Window’

Your Excel spreadsheet should now show the cells.

(Did you know; an Excel spreadsheet can include a maximum of 512 different fonts, and a cell can have up to 32,767 characters. The ‘undo’ button also allows you to go back by 100 actions).

Fix 3. Disable add-ins

Disabling add-ins in Excel will help eradicate any conflicting software between your worksheet and the data that comes with the add-in.

Step 1. Open a new Excel worksheet

Step 2. Select ‘File’ followed by ‘Options’ (within ‘More’)

Step 3. Choose ‘Add-ins’ from left

Step 4. At the bottom by ‘Manage’ click on the drop-down menu and choose ‘COM Add ins’ and press ‘Go’

Step 5. In the box, uncheck all the add-ins that are currently enabled

Note, you can also untick the options under the ‘Excel Add-ins’ to make sure there is no incompatible software left enabled in your Excel Workbook.

Fix 4. Disable hardware graphics acceleration Excel

Although the hardware graphics acceleration setting is used to improve the performance of Microsoft programs, it can sometimes cause the opposite effect when you come to use your Excel Worksheet.

How do I turn off hardware acceleration?

Step 1. Open Excel

Step 2. Select ‘File’ followed by ‘Options’

Step 3. Choose ‘Advanced’ from the left side tab

Step 4. Scroll down until the ‘Display’ heading is viewed

Step 5. Disable ‘Disable hardware graphics acceleration’

Close Excel completely after you have saved your changes before opening your next file.

Fix 5. Repair Microsoft Office

You will experience Excel being blank when opening a file, or the program will keep crashing if Microsoft was not installed properly onto your device

Step 1. Launch the ‘Settings’ on your computer

Step 2. Click on ‘Apps’ and then ‘Apps & Features’

Step 3. Find the ‘Office’ application and push the three buttons on the side

Step 4. Choose ‘Advanced Options’ and confirm by clicking on ‘Repair’

Your desktop will now complete the repair process.

Why is Excel file opening as read-only?

Why is Excel file opening as read-only?

Excel will open a file as ‘read only’ if you do not have the necessary permissions to make changes to the file. This will be due to the location of the Excel Workbook. Permissions will be denied if the worksheet has been sent to you as a ‘preview’ file. If the Workbook is a ‘network’ folder, this will also cause the sheet to open as ‘read only’.

Along with the location of the Excel workbook, it will open in read-only mode if the following have occurred;
- The Excel spreadsheet is already open by a different user
- The ‘Protect’ setting has been enabled on the document
- It is a corrupted worksheet
- Your antivirus software is protecting your device from a potential threat
You can change your Excel document to open with granted permissions by either requesting the user to get out of the document or by disabling the ‘read only’ setting.

If you ‘save as’ the sheet onto your device, you will be able to make changes to the file.

Why is Excel not responding?

Why is Excel not responding

Excel is not responding because you are trying to use the program when it is already in use by a different process. This will cause an overload of requests for Excel to perform, which is why the new Excel Workbook you are trying to use will freeze. Before launching a new sheet in Excel, make sure the previous job has been completed. You will be able to see if Excel is currently active for a different process in the bottom status bar.

Other reasons why Excel will start to hang when you use it are;
- Excel needs to be updated
- A conflicting add-in is enabled
- Your workbook may contain invalid formulas
- You have imported a file into Excel and it is incompatible
Excel can start to not respond, or crash when you are trying to work on a sheet, with formulas and styles, or when you want to save the document.

Although this may seem like an issue out of your control, there are solutions you can execute that will help stop Microsoft Excel from crashing or not responding.

How do I recover Excel not responding?

To recover your Excel workbook from not responding, you can complete the following fixes;
- Only use Excel once it is not in use by a different program
- Update Microsoft Office
- Disable add-ins
- Check your formulas and styles
- Instead of importing a file, copy the content and paste it into a Workbook
Conclusion

With this guide, we hope you now understand why Excel was blank when opening a file, and that you were able to get rid of the grey, blank display with one of our five easy solutions.

However, if you are still experiencing issues with your Excel workbooks, whether the program is freezing or crashing, we suggest you make use of Microsoft’s Excel support page. If you can’t find what you’re looking for, you can send Microsoft a full description of the issue you are having by filling out their online form.

(Quiz Time; how many fonts can be used in Excel?). Complete our contact form with your answer in the questions box.
February 15, 2022
Safari Keeps Crashing: Here’s How To Get Your Browser To Stay Open
Does Safari keep crashing when you first open the program, or when you are browsing the web?

This hindrance will occur if you are accessing an internet page that contains corrupted software, or, you could have a certain extension enabled that is causing conflict between Safari and the website.

A simple update of your macOS or iOS can help prevent this issue from occurring, as well as erase the cache files from your browser history.

We have generated this easy to read directory to guide you through all the necessary steps that will help fix Safari from crashing, so you can get back to surfing the web without your browser quitting unexpectedly.

Why does my Safari browser keep crashing?

Safari keeps crashing

Safari will keep crashing when you are browsing the web if your device’s CPU (central processing unit) is overloaded with too many requests to process different instructions at the same time. This will occur if you have too many browser tabs open. If these web pages contain a large amount of data that needs to be downloaded, the CPU on your Mac or iPhone will crash.

If you only have one browser tab open, and Safari is still not performing, it could be due to one, or a few of the following reasons;

Reason 1. Safari extension

If you have multiple, or even just one extensions enabled, it can interfere with your web browser loading successfully.

This could be due to the extension trying to block an ad or one of its certain features being faulty.

Reason 2. RAM is too full

If the RAM (random access memory) on your device has reached maximum capacity, your Mac (or iPhone) will take longer to process requests, resulting in Safari crashing.

RAM is one of the most important components in the performance of your device. It keeps the information your device is currently using so it can be accessed quickly, hence why Safari will crash if the program cannot get to its saved data.

Reason 3. macOS outdated

Your macOS or iOS software may be due to be updated.

When macOS has an update available, this will normally automatically include an upgrade to the Safari browser.

If Safari keeps crashing, this will be because your current operating system contains corrupted files.

Reason 4. Faulty cache files

Every time you open your browser and load web pages, cache files are stored on your device to save the information to improve the pages loading times.

These files can become faulty over time, and cause Safari to crash when trying to launch a web page.

Reason 5. Suspicious web page

Safari could be crashing because you are loading a suspicious web page that contains corrupted software.

There may be a virus or unsupported data that your web browser cannot process, without failing.

How to stop Safari from crashing

How to stop Safari from crashing

You can stop Safari from crashing while you are browsing the web by relieving the CPU on your device from too many requests that need to be processed all at the same time. This is done by closing down several open tabs on your browser, so only a few instructions need to be processed, rather than an extravagant amount.

If Safari keeps crashing on the opening of the program, or during the time you are on a web page even though you only have a few tabs open, you can fix this by actioning one, or all of the solutions that will now be explained;

Fix 1. Disable extensions

You could have an enabled extension that is corrupted or causing conflict with your Safari web browser. If you have multiple different extensions turned on, they could be incompatible.

Switch your extensions off and see if this stops Safari from crashing;

Step 1. Launch Safari

Step 2. From the Safari menu, select ‘Preferences’

Step 3. Access the ‘extensions’ tab

Step 4. From the list of extensions, turn all the enabled ones off

Exit out of Safari before reloading your desired web pages.

Fix 2. Clear RAM

If you have too many applications or programs opened on your device all at the same time, your RAM will reach maximum capacity and start to slow down.

Close any programs you are not actively using while launching Safari. Before opening Safari again, restart your device to make sure all data has been erased.

Related Posts:
- Telegram Won’t Open On My Mac: Here’s How To Fix Your Messenger
- MacBook Pro Black Screen: Here’s How To Fix The Black Screen Of Death
Fix 3. Update operating system

If Safari keeps crashing on your iPhone or Mac, your operating system could be due to an update.

Updates are continuously rolled out to improve your device’s performance and get rid of any faulty files that could be interfering with apps loading.

How to update Mac OS:

Step 1. Access the Apple Menu and select ‘System Preferences’

Step 2. Click on ‘System Update’

Step 3. Allow your Mac to check for an available update

If there is an outstanding update, press ‘Update Now’.

How to update iOS:

Step 1. Click on ‘Settings’

Step 2. Select ‘General’ followed by ‘Software Update’

Step 3. Your iPhone will check for an available update

If there is an update, click on ‘Download and Install’

(Did you know; When Safari was released in January 2003, it was the only web browser that could do ‘tabbed’ browsing.)

Fix 4. Empty Safari cache files

Clearing out the cache files on Safari will free up storage space and eradicate any contaminated data that is causing Safari to quit unexpectedly.

Step 1. Open Safari

Step 2. Click on ‘Preferences’

Step 3. Under ‘Advanced’ turn on ‘Show develop menu in menu bar’

Step 4. Press ‘Develop Menu’

Step 5. Now choose ‘Empty Cache’

Relaunch Safari and see if the crashing error persists.

Fix 5. Restart device

You may have been accessing a web page that is not genuine, and contain suspicious software. If this is the case, rebooting your device will erase any data that has been downloaded onto your Mac or iPhone from the browser page.

If this does not help, you can reset Safari. How do I reset my Safari browser? A reset can be completed in a couple of steps;

Step 1. Open the ‘Preferences’ section in Safari

Step 2. Access the ‘Privacy’ tab

Step 3. Select ‘Manage Website Data’

Step 4. Now press ‘Remove All’

This will erase all browser history, including saved autofill passwords, so keep in mind you might need to re-enter your passwords.

Conclusion

If you have followed through with this easy guide, you should now understand why Safari keeps crashing, as well as know how to fix your web browser from quitting unexpectedly in five simple steps.

If none of the solutions provided has helped your Safari from staying open, we suggest you contact Apple support as there could be an underlying issue with your device. You can make use of their chat feature, or speak to one of their support staff by opting to call them.

(Quiz Time; If you have an excessive amount of browser tabs open on Safari, what unit will this affect?).

If you know the answer, feel free to fill out our ‘Contact’ form with your name and email address, with the answer in the comments section.
February 13, 2022
Excel Keeps Crashing: Here’s How To Fix Your Microsoft Spreadsheet App
Does Excel keep crashing when you try and launch a workbook, or while you are trying to input a formula in a cell?

You will see the Microsoft Excel not responding error if there are faulty COM add-ins enabled, or your worksheet is corrupt from a system glitch that did not save your document.

A reinstall of Microsoft Office onto your device, and clearing the format settings from your workbook will help prevent Excel from freezing or lagging.

With this in depth guide, you will understand all the reasons behind why Excel keeps crashing, as well as learn seven easy solutions that you will be able to execute so you can get back to working on Excel without being kicked out.

Why does Excel keep crashing?

Why is Excel crashing

Excel will keep crashing if you have used incorrect format styles on different worksheets within your workbook. The Microsoft Office program will be unable to process incorrect formulas, and if these combinations are distributed over multiple sheets, the software will become overwhelmed with invalid data and end up crashing, freezing or stop responding.

Microsoft Excell can crash in different forms, and at different stages. These include;

Forms of Excel crashes:
- Excel keeps crashes
- Automatically shuts down
- Excel file is corrupt
- An error comes up as ‘Microsoft Excel is not responding’
- ‘Microsoft Excel has stopped working’ appears on your screen
- Excel freezes
Stages of Excel crashes:
- Excel crashes when saving
- Excel freezes when copying
- Crashes when opening a workbook
- Inputting a format or style
- Excel hangs when exiting
- Changing a cell
- Copy and Paste
There are a few additional reasons why Excel keeps crashing when you try and launch or edit a workbook. These include;

Reason 2. Enabled add-in

If there is an enabled add-in in your Microsoft files that is corrupted or incompatible, it will cause issues with your Excel documents.

Certain add-ins will work alongside Excel, however, some can cause Excel to crash, or freeze.

Reason 3. Excel file corrupt

There could be a possibility that your Excel file is corrupted and therefore, cannot be opened.

Files become corrupt if they are not shut down in the correct manner. This could be due to an unexpected closure, or a restart of your device without exiting out of your workbook first.

Reason 4. Excel is in use with a different process

If Excel is currently being used with another process, it will show at the bottom of your Excel screen. You can attempt to use the program during this time, however, it will create conflict because Excel will not be able to perform for two different processes simultaneously.

This is when you might experience the ‘Not Responding’ error on your screen.

Reason 5. Faulty MS Office install

The MS Office application could have been installed with faulty software. This can happen if there was an interruption during the download phase, or the data just happened to be corrupted.

This can occur if your internet connection was disconnecting while you were installing MS Office onto your computer.

Reason 6. Update required

Your Windows operating system may be due to be updated, as well as your Excel application.

If one or the other is outdated, it can create incompatibility issues on your desktop when you come to launch Excel and use a workbook.

Reason 7. Third-party software

If you import data into an Excel workbook from a third party program that contains conflicting or faulty software, Excel will not be able to process the information, and you may experience the crashing issue in the form of Excel freezing or crashing.

Reason 8. Network connection

You can use Microsoft Excel offline, however, to receive the programs full functionality, to be connected to a stable internet connection is recommended.

If your network service provider does not provide you with a strong connection and is intermittent, this will interfere with Excel processing your workbook functions.

Tip, to confirm how well your network is performing, you can check your internet speeds.

(Did you know; when Microsoft released Excel in 1985, it was exclusive to Apple only, on the basis that they would be given code information for Mac’s system features. It was only after two years that Microsoft released Excel to other computing systems.)

How do I fix Excel from crashing?

How to fix Excel from crashing

You can fix Excel from not responding without closing by clearing any special formats and styles you have input on your worksheet. This will get rid of any incorrect formulas that could be causing your workbook to crash. On the specific sheet that contains any formulas and styles, you can clear its ‘Conditional Formatting.

(Fix 1). How to clear Excel conditional formatting:

Step 1. Get onto the Excel worksheet in question

Step 2. Press ‘Conditional Formatting’ in the Toolbar

Step 3. Click on ‘Clear Rules’ from the drop-down menu

Step 4. Now choose ‘Clear Rules From Entire Sheet’

This will erase every formula on your Excel sheet.

How to clear formatting on Excel

If you do not have any current formulas or styles that you have included in your workbook, you can prevent Excel from continuously crashing by following these 7 easy solutions;

Fix 2. Disable add-ins

You may have certain add-ins enabled in your Excel program that is faulty or causing conflict with your worksheet.

For example, COMS add-ins are prone to interfere with large Excel spreadsheets.

Step 1. On Excel, click on ‘File’ followed by ‘Options’

NB, options may be under ‘More’.

Step 2. Choose ‘Add-Ins’ from the menu list on the left

Step 3. Change the drop-down menu from ‘Manage’ to ‘COM Add-Ins’ and press ‘Go’

Step 4. Disable any items that are on

Close Excel and relaunch it to refresh the changes.

Note, you can disable the ‘Excel Add-Ins’ if you wish.

Disable Excel COMS add-in

Fix 3. Recover Excel data

If your Excel file is corrupt, you will need to repair them. You can do this by downloading a repair tool onto your device that will restore your worksheet data.

It has been recommended to download ‘Stellar Repair For Excel‘

Step 1. Wait for the program to download onto your device

Step 2. Once opened, choose the Excel sheet with the issue

Step 3. Select ‘Repair’

You will be able to preview your file and save it to your desired location.

Fix 4. Check for other running processes

If additional processes are running on your desktop that has access to Excel, you will need to disable these to prevent them from interfering with your workbook.

Part one:

Step 1. Press the ‘Windows’ and ‘R’ buttons together

Step 2. In the box that appears, type in ‘msconfig’ and click ‘OK’

Step 3. Click on the ‘Services’ tab above

Step 4. Now enable ‘Hide all Microsoft Services’ followed by ‘Disable All’

You can now click ‘OK’ to save these changes.

Part two:

Step 1. Launch your Task Manager (CTRL, ALT, DEL)

Step 2. Select ‘Startup’ from the tab menu

Step 3. Turn off the programs by right-clicking and selecting ‘Disable’

Disable all necessary processes, exit Task Manager and restart your device.

Fix 5. Reinstall MS Office

If the install for MS Office had faulty files, you will need to uninstall and reinstall the application.

How to uninstall Microsoft Office:

Step 1. Launch the ‘Control Panel’ on your device

Step 2. Enter the ‘Programs’ option by choosing ‘Uninstall a Program’

Step 3. Search for Microsoft Office and right-click on it

Step 4. Select ‘Uninstall’

You will need to confirm by clicking ‘Yes’.

Tip, restart your PC before reinstalling Excel.

Related Posts:
- CyberLink PowerDirector Sound But No Picture: Restore The Display Here
- Adobe Audition Error 16 On Windows: Fix The Configuration Error Here
How to reinstall Microsoft Office:

Step 1. Sign in to your Office account

Step 2. You should see an ‘Install’ button on the home page

Step 3. Allow the download to take place

Once the reinstallation is complete, you can launch Excel.

Fix 6. Check third party application

You may be importing data into your Excel workbook from a third party application that is not compatible, or the information that has been generated is in an incorrect format.

To check this, input the formula, data or style without using the program and see if Excel accepts the format.

Fix 7. Confirm network is stable

It’s also good to check that your internet is stable and connected without any intermittent issues.

Although Excel can operate without constantly being connected to a network, you will be limited with certain features, and requests may not get processed properly if Microsoft is not connected.

Rebooting your router will refresh your device’s connection and prevent Excel from not responding or crashing.

Large Excel file keeps crashing

If you notice only large Excel files are crashing when you attempt to launch, save or edit the workbook, this may be due to not having enough RAM on your device. Free up more space on your computer, otherwise, you can attempt to access your Excel file by opening Microsoft Excel in safe mode.

How to open Excel in safe mode:

Step 1. Press ‘Windows’ and ‘R’ together

Step 2. In the box that appears, type in excel.exe /safe

Once you press ‘OK’, Excel will automatically open in safe mode. You can use this step as a method to fix your Excel from crashing with normal-sized files too.

Conclusion

Now that we know why Excel keeps crashing, you can take preventative measures to ensure this problem does not occur again when you try and launch a workbook, or edit a current Excel sheet with different formulas and styles.

We hope this guide has helped you fix Excel from lagging at whatever stage of your process, and that you can proceed with your work without being delayed.

If, however, you are concerned about your Microsoft Office program you can contact their Office Support page.
February 10, 2022
Telegram Won’t Open On My Mac: Here’s How To Fix Your Messenger
If Telegram won’t open on your Mac, you will be unable to login into your account, and access your private and group chats.

Telegram automatically shutting down when you try and launch the service can be due to the app containing corrupted files in its downloaded folder, or your last update created a faulty version installed onto your PC.

Deleting the contaminated folder off of your Mac, and reinstalling the Telegram app can help eradicate this issue you are experiencing.

With this guide, you will be supplied with all the possible reasons why Telegram won’t open on your Mac, as well as receive four easy solutions you can execute to fix this problem.

Why is Telegram not working on Mac?

Photo by Christin Hume on Unsplash

Telegram won’t open on your Mac if its downloaded folder has been corrupted with files that are interfering with the application installed on your device. You may have an error appear on your screen stating; ‘The last time you opened Telegram, it unexpectedly quit while reopening. Do you want to try to reopen its window again?’.

If you click ‘reopen’, Telegram will flash for a moment and shut down again.

If your Telegram folder is not corrupted on your Mac, you may be experiencing this error due to the following reasons;

Reason 1. Faulty Telegram update

Users have reported that Telegram won’t open on their Mac after their app was updated to the latest version.

This will occur if the files became corrupted during the download phase onto your Mac.

Reason 2. Telegram server is down

If the Telegram server is down, you will be unable to access your account. This is due to the request from your device not reaching the server, causing Telegram to not open on your Mac.

You can stay up to date with Telegram’s service status.

Reason 3. Unreliable internet connection

Telegram is an online instant messaging service, it needs to be connected to the internet to be able to operate.

If your Mac is paired to an unreliable network source, that keeps disconnecting, the Telegram app will have trouble connecting.

Note, a blocked IP address will prevent Telegram from opening on your Mac.

Reason 4. Mac browser issue

If you are accessing Telegram through Safari and not via the app, your browser may be experiencing issues.

This can stem from the browser cookies becoming too full, or you may have security settings that are prohibiting your browser from connecting to Telegram.

Are you attempting to access Telegram in a region where the app has been banned? If you are, you will need to make use of a VPN.

Where is Telegram banned?
- Bahrain
- Belarus
- China
- Cuba
- Hong Kong
- India
- Indonesia
- Iran
- Pakistan
- Russia
- Thailand
(Did you know; Telegram is the only instant messaging app where you can schedule a message to be sent to a recipient, as well as send a ‘silent’ message where the person will not be notified that you have sent them a message, it will just appear in their inbox.)

How to fix Telegram won’t open on my Mac

Photo by John Schnobrich on Unsplash

You can fix Telegram not opening on your Mac by clearing the folder that has been downloaded onto your PC. This will erase any corrupted data that has been included in its files. To clear out this folder, you need to input a specific code into the terminal function on your Mac.

Fix 1. How do I clear Telegram folder on Mac?

Step 1. Exit out of Telegram

Step 2. Launch the ‘Finder’ on your Mac

Step 3. Click on ‘Go’ and then ‘Go-To Folder’

Step 4. In the folder, paste in: ‘ ~/Library/Group Сontainers/‘ and click ‘Enter’

Step 5. The Telegram folder should be visible

Step 6. Delete this folder

Restart your Mac after deletion, and relaunch Telegram.

If you are wary of deleting this folder off your Mac, you can try the following fixes to get Telegram to successfully open on your Mac;

Fix 2. Uninstall and reinstall Telegram

Your Telegram app may be corrupted due to a faulty update, or over time from general use.

Uninstalling the app off of your Mac, and reinstalling it will get rid of these damaged files.

How to uninstall Telegram on Mac:

Step 1. Close Telegram if it is still running

Step 2. Launch ‘Finder’

Step 3. Access ‘Applications Folder’

Step 4. Locate the Telegram app and move it into the trash

Tip, to ensure all of the Telegram’s files have been erased off of your Mac, we suggest you delete the cache files. You can do this by following the steps in Fix 1.

How to install Telegram on MacBook:

You can install Telegram from the App Store, or from Telegram directly.

If you have chosen to download it from the app store;

Step 1. Launch the app store

Step 2. Search for ‘Telegram Desktop’

Step 3. Select ‘Get’

Once the app has been successfully downloaded, you can log back in.

Fix 3. Confirm internet connection

Telegram won’t open on your Mac if it is not connected to a stable network. If your IP address is blocked, this will also prevent the messaging service from working.

First, check how your internet speed is. Rebooting your Wifi router should improve the speeds you are receiving, as well as refresh the connection with your network service provider.

Step 1. Disable Wifi router

Step 2. Unplug and wait for around 2 minutes

Step 3. Plug it back in and re-enable your router

Once your internet is back up and running, and your Mac has reconnected open Telegram.

Fix 4. Change browsers

Your Mac’s Safari browser may be interfering with Telegram opening if you are not using the app.

Attempt to launch Telegram through chrome or Firefox if you are currently using Safari, and vice versa.

Erasing the cache files from your browser can also help fix Telegram not opening.

How to clear browser cache on Mac:

Step 1. Launch Safari

Step 2. From the drop-down menu, select ‘Preferences’

Step 3. Access the ‘Advanced’ tab and choose ‘Show Develop Menu’

Step 4. Click the ‘Develop’ drop-down list

Step 5. Press ‘Empty Cache’

Exit out of your browser before loading Telegram again.

Telegram won’t open on your Mac if there has been a temporary system failure. If this is the case, a simple restart of your Mac will fix this mishap.

If you are trying to launch Telegram in a region that has been banned, you will need to activate a VPN and access the server through that network.

What is proxy server in Telegram?

Telegram supports the use of proxy servers for users to access the app in the regions where the service has been blocked.

The instant messaging service has a built-in proxy support setting that you can enable.

How to enable proxy in Telegram:

Step 1. Access Telegram

Step 2. Open Settings

Step 3. Click on ‘Data and Storage’

Step 4. Select ‘Proxy Settings’

Step 5. Choose ‘Add Proxy’

You will now be able to enter your IP, port, username and password.

If, however, you do not have your proxy details, you can make use of Telegram’s ‘Proxy Bots’. These robots will automatically supply you with login details, and choose a server best suited for you.

Conclusion

We hope you have now made sense of why Telegram won’t open on your Mac, and that you can launch your instant messaging service without experiencing login issues.

If you are accessing Telegram in a region that does not support the app, remember, enabling a VPN or making use of the apps proxy feature will help you gain access to the service.

However, if you are still witnessing Telegram closing down when you try and launch the app, you may need to contact them directly.

You can email them, and one of their support team members will get back to you.
February 7, 2022
CyberLink PowerDirector Sound But No Picture: Restore The Display Here
Are you trying to edit together a video on CyberLink PowerDirector, but keep getting errors? Such as CyberLink PowerDirector has sound but no picture? You’re not alone. but not to worry, we are here to help you get this issue resolved. As we know how important CyberLink PowerDirector working can be for projects with deadlines.

Therefore if you require any advice on how to fix CyberLink PowerDirector with no picture on Windows, you’ve come to the right place. Many users report this issue when they have imported new footage. The reason you may be getting this error is due to the new footage not being the right resolution. Therefore PowerDirector is struggling to open the footage, providing you with a blank screen.

We have created an easy step-by-step guide to help you fix your sound but no picture error in PowerDirector, to allow you to get back completing to your deadlines.

CyberLink PowerDirector Sound But No Picture

@m7kk via Twenty20

If you are using CyberLink PowerDirector and you notice there is sound but no picture to go alongside it, you may be wondering what is wrong with your Cyber PowerDirector. It is likely that your CyberLink PowerDirector imported footage is too high resolution for the program to handle.

When this is the case it will show a black screen but still play sound. In order to fix this, you will need to adjust the resolution of your video.

However, if you change your resolution, but are still get a black screen accompanied by sound, here are some further reasons as to why this may be happening to you
- You’re not logged in as an admin
- You don’t have the correct computer specs
- The file has become corrupted
- Your PC is outdated
How to fix Cyberlink PowerDirector Sound But No Picture?

@jansmartino via Twenty20

Are you fed up with trying to find a solution to the CyberLink issue? Not to worry, we have found 6 troubleshooting fixes to allow you to get back to video editing quickly.

Fix 1. Make sure you are logged in as an admin

Users have reported that they’ve had issues downloading the software correctly when they aren’t the admin of the computer. By signing in to the admin profile, you can use the administrator access privileges to make sure PowerDirector is downloaded correctly. When not signed in as the admin, other users won’t have the same access as the admin account.

Fix 2. Remove Unicode Characters

The installation of the product may also encounter issues if your account Windows administrator user contains Unicode or double-byte characters such as Chinese and Japanese characters. Therefore CyberLink recommends creating a whole new user with only English characters and then trying to redownload the software again.

Fix 3. Use a lower resolution

Some users of CyberLink PowerDirector have reported an issue of getting a black screen when trying to playback a video they’ve created.

This black screen issue is caused by the Resolution of your screen being too high. As PowerDirector does not support resolutions higher than 1280 x 1024. Therefore in order to resolve this, you will need to change the resolution to 1024 x 768 or 1280 x 1024.

If you are still getting the black screen after changing the resolution, CyberLink recommends running the software out of full-screen mode and launching playback in window mode as a temporary workaround. Always check that your computer is up to date and able to run software like CyberLink correctly.

Are you getting the Sky Glass Black Screen error, here’s how to fix this error with ease.

Fix 4. Remove and then reinstall Cyberlink

If you keep encountering the black screen error, a helpful troubleshooting technique is to fully remove the program from your PC, then download it and re-set it up. If you’re unsure of how to uninstall CyberLink PowerDirector, here’s how-

Uninstalling PowerDirector
1. Close down any tabs running PowerDirector programs
2. Click the Windows Key at the bottom left of the screen
3. Followed by Control Panel > Add or Remove Programs
4. Search for CyberLink PowerDirector from the list and click Remove
5. Once it is uninstalled, reboot your computer
Uninstalling CyberLink can help to remove any problems the software may have had. However, if you encounter errors during the uninstalling process, you will have to remove PowerDirector manually. You can do this by following these troubleshooting steps:
1. Go to C:\Program Files\CyberLink on your Windows PC
2. Delete the CyberLink PowerDirector 12 folder and any previous versions
If you are still getting errors when attempting to uninstall PowerDirector, use these advanced uninstall techniques
1. Press Ctrl + Shift + Esc at the same time access the Task Manager
2. On the Task Manager switch to the Process tab, then close related processes that are running in the background
3. For example, any processes with PDR are likely to be linked to PowerDirector
4. Go back to C:\Program Files\CyberLink on your Windows PC and then try deleting the folders again
5. Once they’ve been removed, reboot your PC and then redownload the CyberLink software
Error during installation

Although reinstalling PowerDirector should be simple, if you receive an error code such as 1402, 1603, or 1706 during installation you will need to remove the program from your PC. This is necessary as you may have some files on the PC but not others, so it will not allow you to install a clean version.

Due to this erroring in the middle of installation, you will have to remove the software with the CyberLink Cleaner Tool. Which can be downloaded directly from their website, once this has been downloaded here’s how to install it
1. Unzip the downloaded CyberLink tool, using a file extracting software
2. Double click on the product which is called CLCleaner-product _version.exe
3. Then restart your PC and then reinstall your PowerDirector program once again.
Fix 5. Check your computer specs

In order to run PowerDirector, you will need the following Windows computer specs. If your Device encounters problems, it could be due to the spec of the computer.
- Microsoft Windows 11, 10, 8.1, and 7 with a 64-bit version required
- For AI you will need to be running Microsoft Windows 11 and 10
- A minimum of 4GB RAM
- 127MB VGA VRAM graphics card
CyberLink PowerDirector only became available on Mac in 2021, however, to run PowerDirector you will need to be running OS X 10.14 or later.

Fix 6. Make sure you are running the latest version

When using CyberLink PowerDirector it is important to make sure you are running the latest version. As with all software, an updated version will have ironed out any bugs in a previous version. If you’re unsure what the latest version of CyberLink PowerDirector is, you can find this here.

PowerDirector Keeps Crashing

If your computer keeps crashing when you are trying to use PowerDirector, this may be due to your graphics card. In this case, it is worth looking into your graphics card and updating it to the latest driver from the company you purchased it from. Graphics cards are usually made by Intel, AMD, or NVIDIA.

Are you having issues with Pro Tools closing unexpectedly? Here’s how to resolve your Pro Tools issue.

Conclusion

Hopefully, this troubleshooting guide has helped you to understand the CyberLink error. However, if you are still getting errors such as Cyberlink PowerDirector Sound But No Picture, we’d recommend seeking further technical support.

You can reach CyberLink via their Memberzone area on the website, or on their contact us page.
February 5, 2022
Pro Tools Sound Not Working: Here’s How To Restore The Audio
Pro Tools has been around since 1989, making it a staple for music creation and production. However, recently users have reported, more issues with Pro Tools sound not working. With this being said, there are some common reasons as to why your sound is not working.

The main reason Pro Tools sound may not be working is due to the drivers on your PC not being updated. With Pro Tools being a program that requires a lot of RAM, running the latest drivers is essential to keep Pro Tools up and running.

Although this is likely to be the reason, if you are still getting further issues after installing the latest drivers, we have compiled an easy guide in order for you to fix your sound issues on Pro Tools with ease, so you can go back to making your music.

Pro Tools Sound Not Working

Photo by Techivation on Unsplash

You will experience a lack of sound on Pro Tools because your computer isn’t running the latest drivers required to run Pro Tools efficiently. Drivers being up to date allows them to work correctly and ultimately provide sound once again.

Although this is likely to be the issue with Pro Tools sound not working, there are numerous reasons why your sound may not be working, here are some of the other most common issues:
- Your speakers may be turned down
- Your playback engine is not configured properly
- The cables for your setup may not be connected correctly
- The input gain is not set to a proper level
If you are experiencing any of these issues with Pro Tools, here are some easy fixes.

How to fix Pro Tools Sound Not Working

Photo by Blaz Erzetic on Unsplash

Although sound issues can come from within a program, it’s worth checking your volume is turned up on your computer as well as in Pro Tools.

However, if you are still stuck after testing your volume, here are some easy fixes to your Pro Tools issue.

Fix 1. Reset Pro Tools

Resetting your Pro Tools usually helps to fix most issues. Therefore we have a rundown of the steps you need to take in order to reset Pro Tools.
- Close any open Pro Tools windows
- Search Finder on your computer, followed by go
- Select ‘go to folder’ then enter ~/Library/Preferences/Avid and click go
- Next delete these files within the folder:
com.digidesign.ProTools.plist

com.digidesign.ProTools.plist.lockfile

DigiSetup.OSX

Pro Tools Prefs

Finally, reboot your computer and try to open Pro Tools again.

Fix 2. Update your drivers

If the previous fix did not work for you, the next step is to update your drivers. Head on over to Avid Device Drivers then select the device you have. The site will then offer you a download option for MAC and Windows, select the correct one and allow this to download.

Once this is downloaded, you should then be able to launch the program, finish the setup and your audio files should be able to be played once again.

If you notice Pro Tools keeps crashing, here’s how to resolve this annoying error with ease.

Fix 3. Run as Administrator

Users of Pro Tools have found running the program in Administrator mode successful when trying to fix their issues with sound. If you’re unsure about how to your PC in admin mode, here are the steps to do this:
1. Right-click the Pro Tools icon on your desktop
2. Next choose properties followed by compatibility
3. Check the box that says Run this program as an administrator
4. Finally select apply followed by ok
By doing this, you are able to enable different preferences and settings that a normal computer user is not able to do.

Fix 4. Create A New Session With Stereo Mix

If you are unable to hear anything from your Pro Tools, creating a new session can often fix the problem. If you’re unsure how to create a new session with the stereo mix option, here’s how:
1. Launch Pro Tools
2. From the quick start menu, choose to create a blank session
3. For I/O settings, choose the Stereo Mix option followed by apply
In order to test this, make a sample recording or import some audio files to see if the issue still exists.

Fix 5. Change your Playback Engine

Another fix for Pro Tools sound not working is to configure the Playback Engine in Pro Tools. Although this may sound complicated, we have a step-by-step help guide to walk you through the process.
1. Choose Setup from the top bar and then select Playback Engine from the dropdown
2. At the top of the Playback Engine page, you will notice an option of Playback Engine with a dropdown. This allows you to select the audio hardware, e.g. if you have a MAC it will be a built-in input. However, if you are using a plugged-in speaker, this will appear in the dropdown.
3. Be sure to select the correct Playback Engine to what you are using. Then click OK.
If you are using headphones for Pro Tools, you may notice you can’t hear any audio. This is also where you can change the setting to headphones, so Pro Tools knows which device it needs to play through.

Pro Tools Import Audio Not Working

If you are trying to import Audio into Pro Tools but notice there is an issue with the import there are numerous reasons as to why this has occurred. These include:
- Having an emoji in the title
- The title of the clip is too long
- You may not have the correct settings enabled
- You are trying to copy in the audio rather than import it
However, the most common issues can easily be resolved, so you are able to import audio with ease. A large number of users do come across the import audio not working when trying to copy audio into Pro Tools. Here is the simple fix which can be found in Pro Tools Preferences.
1. Click Preferences in the top bar of your settings on Pro Tools
2. Select the processing tab
3. On the left-hand side, under import, make sure the box ‘Automatically Copy Files on Import’ is ticked.
4. Then choose OK
5. When importing audio it is important to select Convert as opposed to Add. If you don’t do this, it will stay within your computer as opposed to your Pro Tools session. Therefore if you are to open Pro Tools on another device this will give an error code.
Conclusion

We hope you have found this troubleshooting guide helpful and you have been able to fix your audio issues on Pro Tools. However, if you require further help with Pro Tools, please get in touch and we’d be happy to provide further support.
February 5, 2022
Skype Black Screen: Here’s How To Fix Your Online Video Display

Witnessing your Skype have a Black screen can be concerning when you are just about to join a virtual meeting, or participants are waiting for you to share your screen.

Your video may not be showing on Skype if you have not connected your external webcam properly, or other programs are running in the background of your device that has control over your camera.

A blank or Black image is a temporary issue and can be resolved by checking that your settings have been configured correctly or changing the display via the Skype application.

With this guide, you will have access to all the possible reasons why Skype is showing a Black screen, as well as seven easy solutions you can use to fix this problem.

Why is my Skype Black?

Photo by Malte Helmhold on Unsplash

A Black screen on Skype will occur if the settings on your device are not enabled for Skype to have access to your webcam or internal camera. Skype needs to be configured correctly for the app to display an image, whether you are on a conference call or attempting to screen share.

A blank or Black screen when using Skype can be caused by;

Reason 1. External camera issue

If you are making use of an external webcam to display your image, if this is not connected properly, or the cable is damaged you will incur a black screen.

The settings on your device also need to be set correctly to receive its display through the webcam and not the internal camera.

Reason 2. Faulty device driver

If the display drivers on your PC are outdated or faulty, it will interfere with Skype producing an image, causing a black or white display on the application.

Reason 3. Software issue

If your Skype is a black screen when opening, this can be a result of corrupted software files on your device from the downloaded application.

Faulty files will also interfere when the screen when you try and screen share.

Reason 4. Incorrect display settings

Your webcam display settings may be set too low, which is causing your screen to appear black.

This includes all the settings related to how your image is displayed, eg; contrast, brightness and saturation.

(Did you know; There is an actual Skype phone? It’s called ‘Skypephon’ and was released in October 2007. Over a Wifi connection, it can make Skype calls.)

Reason 5. Other programs running

You may be seeing a black screen on Skype because you have a different program running simultaneously that has taken your video stream on your device.

If this application was enabled before you launched Skype, it will have control over the video function, and Skype will be unable to access the feature.

Reason 6. Internet connection

If your screen is going blank during a video conference call, this can be a result of a poor internet connection.

Skype need to continuously be connected to a stable network that provides an adequate amount of bandwidth, otherwise, issues like a blank screen or freezing images will occur.

How to fix black screen on Skype

How to fix Skype black screen

To ensure you do not witness a black screen while using Skype, the correct settings on your device need to be enabled. This includes checking that you have selected the correct video device if you are using an external webcam, and allowing permissions for the app to access your camera.

We can expand on these settings to make sure your device and Skype app are operating simultaneously;

Fix 1. Enable camera access

If Skype does not have permission to access your camera, it will not be able to display an image.

Privacy setting on Windows:

Step 1. Access your ‘Settings’

Step 2. Click on ‘Privacy and Security’ from the left menu

Step 3. Under ‘App Permission’ select ‘Camera’

Step 4. Find Skype and make sure it has been enabled

Tip, if Skype is on your desktop, toggle on ‘Let desktop apps access your camera’.

Enabling Skype camera access

How do I enable camera permissions on Mac?

Step 1. Click on the Apple logo

Step 2. Select ‘System Preferences’

Step 3. Choose ‘Security and Privacy’ followed by ‘Privacy’

Step 4. Find Skype and make sure the camera option has been enabled

Skype will now have granted access to use your camera.

Fix 2. Confirm external webcam

If you are using an external webcam instead of the integrated camera on your device, you need to check that it has been connected properly, and the cable is not faulty or damaged.

On Skype, you may need to manually change over the setting from your default camera, to your connected webcam if the app has not automatically swapped it over in the video settings.

Step 1. Access ‘Settings’ in Skype

Step 2. Click ‘Audio and Video’

Step 3. There should be a drop-down menu opposite ‘Camera’

Here, you can change your camera to an external webcam.

Skype video settings

If Skype has all the necessary permissions enabled on your device, and your video settings have been selected correctly, there are alternative solutions to help eradicate the black screen on Skype;

Fix 3. Update camera driver

The camera driver on your desktop may be due an update. This can be completed either downloading ‘DriverEasy‘ onto your PC. This program will update all your drivers for you.

Alternatively, you can update your camera driver manually;

Step 1. Open ‘Device Manager’

Step 2. Find ‘Cameras’ and right-click on the drop-down

Step 3. Select ‘Update Drivers’

Confirm you want to proceed and allow your PC to complete the installation.

Fix 4. Update Skype app

If your Skype app is not updated to its latest version on your device, compatibility issues can occur.

Downloading a newer version also aids in getting rid of any corrupted software that may currently be in your Skype files.

Step 1. Open Skype

Step 2. Select ‘Settings’ followed by ‘Help and Feedback’

Skype will check if an update is available for you. If there is one, confirm you want it to be installed.

Fix 5. Check display settings

You could have unintentionally set your display settings too low on Skype.

Make sure your brightness, contrast etc. have been set on a standard level.

Step 1. Open ‘Settings’

Step 2. Click on ‘Audio and Video’ followed by ‘Webcam Settings’

Step 3. Change your display settings so that they are not too low

Tip, pressing the ‘Default’ button will restore the display settings to the original setup before any amendments were made.

Skype Display Settings

Fix 6. Close other running apps

Make sure you do not have other programs running in the background of your device, specifically if they require access to your camera.

Close down apps, or additional active web browsers to prevent any interference with Skype being able to connect to your video camera.

Restart your device before launching Skype again to ensure a fresh connection when logging in.

Fix 7. Check internet connection

With Skype relying solely on a strong internet connection to be able to work, your network must provide a good internet speed for Skype to be able to download the necessary data to process requests to its server.

Check your internet speed. If it should be better than what you are currently receiving, refresh your connection by disconnecting your Wifi router for a few minutes.

Conclusion

If Skype’s server is down, it will also interfere with your screen displaying a Black or blank image, as well as cause issues with your audio when conducting a conference call.

With this guide, we hope you were able to fix your Skype from presenting a Black screen, and that you now understand what to do to help prevent this problem from repeating itself in the future.

If you are still witnessing issues with your screen while on Skype, you may need to contact Skype directly to help diagnose the error.

As a matter of urgency, you can utilise Skype’s virtual agent for immediate answers, otherwise, you can submit a request through to their support team, where one of their agents will get back to you.

February 5, 2022
How To Add Background In Zoom: Here’s How To Set Up Your Video
Knowing how to add a virtual background to your Zoom display when you are online for a meeting or conference call will give you the option to personalize your screen, or just provide you with that extra bit of privacy.

As long as your device and Zoom app meet the necessary system requirements, you will be able to enable a virtual backdrop with the use of a green screen, blurred image, or even a video.

With this easy to follow guide, you will learn how to add your virtual background upon a personal account in Zoom, either before or during a meeting, as well as know how to check if your device supports the blurred background feature.

How to add background in Zoom

Photo by visuals on Unsplash

Adding a background to your Zoom video is simple and can be set up before joining your meeting, by accessing your profile and going into your ‘settings’ tab. Here you will be able to choose your desired background and select the ‘green screen’ option. Depending on the device you are using, you may not be able to use a virtual background without enabling the green screen.

It is important to make sure your Zoom account meets the standard system requirements to change your background. Certain specifications need to be met for the use of a virtual background on your device.

Some devices will not support a virtual background without a green screen.

What are the requirements for Zoom virtual background?
- The ‘blurred background’ option is only available to Windows and macOS desktops and iOS and Android mobile
- Using the ‘Green Screen’ setting requires a solid colour behind you
- If you are uploading an image it should be in the PNG or JPG/JPEG format
- A video background should be an MP4 or MOV file
- Windows 7,8 or 10
- macOS 10.3 or 10.9 for the green screen option
How to enable virtual background in Zoom

For personal use on desktop:

Step 1. Log into your Zoom application

Step 2. Click on the ‘Settings’ icon

Step 3. On the left-hand side, select ‘Background and Filters’

Step 4. Choose your desired virtual background or video filter

Step 5. If you want to add an image, there will be a (+) button to the right that you can press to ‘Add Image’

Note, If your device does not support a virtual background without a green screen, you will need to select ‘I have a green screen’

For personal use on mobile:

Step 1. Start your meeting

Step 2. Click on the ‘More’ three dots

Step 3. Select ‘Background and Filters’

You will now be able to choose one of Zooms default backgrounds or upload one of your images by pressing the (+) button.

In a specific Zoom group:

Step 1. Log into your Zoom account as an ‘Administrator’ (so you have permission to make edits)

Step 2. Click on ‘User Management’ followed by ‘Group Management’ in the ‘Navigation Menu’

Step 3. Find the specific group you want to change and click on it

Step 4. Select ‘Meeting’

Step 5. Now go into the ‘Virtual Background’ option and make sure it is turned on

Note, you can make this setting mandatory for all users in the group by selecting the ‘lock’ picture.

How to enable blur background in Zoom

How to enable blur background in Zoom

If your Zoom app and device supports the blur background feature, you can enable this setting either before your meeting starts or during the virtual call;

Before a meeting:

Step 1. Open Zoom

Step 2. Select your ‘Profile’ followed by ‘Settings’

Step 3. Click on ‘Background and Filters’

Step 4. Press ‘Blur’

Your video will now already be blurred out for when you join your virtual meeting.

During a meeting:

Step 1. Join your meeting

Step 2. At the bottom of your screen, select the ‘UP’ arrow (next to the ‘Start/Stop Video’ button)

Step 3. Click on ‘Blur My Background’

Note, the blurred background will be enabled for all meetings moving forward. You will need to turn it off if you decide you no longer want to have the feature switched on.

Why do I not have the blur option in Zoom?

If you do not have the blur option available in your ‘Background and Filters’ settings on Zoom, then your Zoom app on your desktop could be the incorrect version, or your device does not meet the minimum system requirements to use a virtual background without a green screen.

What are the requirements for the blurred background in Zoom?

For Desktop:
- Zoom version is 5.2.0 or newer
- Windows needs to be 7,8 or 10
- Desktop processor is Intel i3, i5, i7 i9 or AMD
(Did you know; Zoom was voted as the ‘best place to work’ in 2021.)

For iPhone:
- Zoom app is 5.6.6 or newer
- iPhone 8, 8+, X or newer
For Android:
- Android 8.0 or newer
- Zoom app is 5.6.6 or newer
- Minimum 3GB RAM
- Supported phone manufacturers are; Google, OnePlus, Oppo, Redmi, Samsung, Vivo, Xiaomi and Huawei
How to get blur background on Zoom

You can get the blur background feature enabled on your Zoom account by ensuring your app and desktop’s software is updated to the latest versions.

Solution 1. Update your device’s operating system

Check to see that your computer or mobile device has been updated to their latest operating system and that the new version is supported.

Solution 2. Update Zoom

Make sure your Zoom app has been updated to its latest version on your device.

You can check this by going:

Step 1. Open Zoom

Step 2. Click on your Profile

Step 3. On the drop-down menu, select ‘Check for updates’

Zoom will now check for an available update, and install it.

Tip, once it has been downloaded, restart your device and access your Zoom app again.

If you still don’t see the ‘Blur’ option available in the background and filters tab, then your device may not support this feature.

How to check if the blur feature is not available:

Step 1. Access the ‘Background and Filters’ tab

Step 2. Untick ‘I have a green screen’

Step 3. Go to the background options and try and highlight one

Step 4. If an error message pops up, this will confirm your device does not support the blur background feature

The error message you see will be ‘Your device does not support virtual backgrounds.’ This will confirm that you don’t have the blur option in Zoom.

How to enable blur background

Conclusion

Now that you know how to add a background in Zoom, we hope you were able to personalize your backdrop the way you want it to be, for when you need to join a meeting, or simply chat to a group of friends on a conference call.

Enabling the virtual background feature on your Zoom app is great for keeping your space private when communicating to a group of individuals, or just to create a fun backdrop for a relaxed setting.

If you are experiencing issues with your Zoom background features, we recommend you contact Zoom’s virtual assistant, or submit a web ticket online.

You can also give Zoom a call on +44 800 368 7314 (ext. 2) or +44 207 039 8961 (ext. 2).
February 5, 2022