Have you been trying to use your TV app to stream but you are witnessing the Apple TV Plus Error 1021 which states; ‘An error occurred loading this content’

With Apple TV Plus giving Netflix and Amazon Prime Video (to name just two) a run for their money with content and Apple original shows, it’s understandable why one would want to sort out their app as soon as possible when they come across the error 1021 on their screen.

This error code will appear on your screen when the Apple server is unable to load the content you are trying to stream.

We have generated this simple guide to assist you in understanding this error code, and what steps you can take to fix this issue on your Apple TV Plus streaming service so you can get back to enjoying what’s available for you to watch.

Why is Apple TV Plus not working

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What is error code 1021

Your Apple TV Plus subscription service not working is due to your Apple TV experiencing issues on your device.

Whether you are using this app on an Android device, smart TV, or Apple product, error 1021 transpires when the video is unable to load successfully.

Are you asking yourself; ‘Why is my Apple TV showing an error occurred loading this content?’

The Apple TV Plus error 1021 occurs;

  • If you are experiencing issues with your network connection
  • The Apple server is down
  • Your device is glitching
  • Apple TV is malfunctioning

How do I fix my Apple TV error

Apple TV

How to fix Apple Plus TV error 9912

The error code 9912 can be rectified on your Apple TV Plus app by following through with these easy fixes;

Fix 1. Check your internet connection

Apple TV+ does require a certain minimum bandwidth speed to be able to stream successfully without any buffering issues or problems loading the content.

  • A minimum of 5Mbps is required for HD streaming
  • 25Mbps is needed if you are wanting to stream on 4K

To ensure you have adequate bandwidth speed, you can check your internet speed here.

If your internet speed is good enough, your network connection may be experiencing connection problems.

You can opt to bring your video quality down to ‘Standard’ to decrease the required bandwidth.

To change the quality: Settings > Audio and Video > TV Resolution

Resetting your wifi router will refresh the connection between your device and the Apple TV+ server.

Step 1. Turn your wifi router off

Step 2. Unplug your router from the power source for a few minutes

Step 3. Plug it back in and turn your router on

Fix 2. Switch subtitles off

It has been noticed that trying to stream on Apple TV Plus with subtitles turned on can hinder your app from loading the content successfully.

This is due to the amount of extra bandwidth it requires to include the subtitle in the video streaming.

If your network connection is already not the strongest, this will cause it to lag even more so.

Step 1. Go into ‘Settings’

Step 2. Click on ‘Audio and Video’

Step 3. Choose ‘Subtitle Language’

You will now be able to turn the subtitles off. Once this is done, try relaunching what you want to watch.

Fix 3. Check system

It’s good to check the system status of Apple to ensure Apple TV+ is not experiencing downtime.

If the ‘Apple TV+’ is not green, then you know the problem is not with you, but rather Apple.

You can also make use of this link to check if their server is experiencing issues..

Note, if you are experiencing this error code to the Apple server, you will need to be patient until they fix the problem on their side.

Fix 4. Reinstall the app

Removing the app off of your device can assist in getting rid of the error code 1021.

If you are using Sky TV Plus on an Android device;

Step 1. Remove the app off of your device

Step 2. Go onto the Google Play store and search for the Apple TV app

Step 3. Select ‘Install’

You will now re-download the app with fresh data.

Note, before removing the app, go onto the Play store first and see if there is an ‘Update’ option to update the Apple TV app. if there is click on the update button so it can override the current version.

The same will go for if you are using an Apple device.

It is also vital to make sure you are using the correct Apple ID for your TV Plus app. If you want to make use of Apple’s support page you will need to present your Apple ID.

Tip, if you are an Apple user, you can stream Apple TV Plus on multiple devices, however, if you reach the limit and try and stream on a device over the threshold, it will not work and could be the reason you are experiencing an issue.


Apple TV Plus has its own original content over and above the TV shows and movies they provide that you can choose from. It’s fast becoming one of the popular features that Apple has to offer.

With that being said, it’s important to understand why you have been experiencing the Apple TV Plus error 1021 on your app when you are trying to stream something, and how you can fix this problem.

We hope this guide has assisted you in this error, and that you were able to get your Apple TV+ back up and running, loading content without any further interruptions.