Apple Music is a great alternative to Spotify, with many iPhone users making the change to Apple Music. However, Apple Music doesn’t come without its errors. With users of the service regularly reporting issues. This includes Apple Music Error 42800.

Although some issues are caused by software that isn’t functioning correctly or a server that is down, most issues with Apple Music can be fixed with some simple troubleshooting methods. If you’re unsure of how to go about troubleshooting your Apple Music errors you’ve come to the right place. We have compiled an easy-to-follow guide for different methods to try.

So what is Apple Music Error 42800 and what does it mean?

Apple Music Error 42800

Photo by Alexander Shatov on Unsplash

The error code 42800 is highly questioned on Apple Forums with multiple users seeking advice. The error code has been linked to a few issues for users, including a change of battery needed. But we are pleased to say, changing your phone battery will not be required. However, based on our research these are the main reasons users are getting this error:

  • Outdated iOS
  • Apple Music needs updating
  • The Dolby Atmos is an issue
  • Apple Music is down
  • An issue with a particular song

If you’ve noticed any issues with the above, keep reading to find out how to fix your Apple Music error.

6 Fixes To The Apple Music Error 42800

Photo by Daniel Cañibano on Unsplash

When looking for a solution to your Apple Music Error, we’d recommend trying these fixes in order.

Fix 1: Is Apple Music is Down?

Unfortunately, Apple Music does go down from time to time, therefore it’s worth checking the Down Detector before going anything further into the troubleshooting methods. The Down Detector will provide information on any errors with a program. The Down Detector is based on reports and outages, if you notice a high number of reports in a short amount of time, it’s safe to assume that it is currently down.

If this is the case, unfortunately, you do need to wait it out. as It’s more than likely an Apple Server issue which troubleshooting won’t fix. However, these issues don’t usually happen for very long, so you should be able to gain access to your Apple Music again in no time.

Fix 2: Apple Music needs updating

The next solution may seem simple, however, an outdated app may be the cause of your issue. Be sure to make sure you’re running the latest version of Apple Music. To check this, head to your app store, and if you see a button that says ‘update’. Next, press this and allow the software to upload, and if you don’t see an update available follow on to the next step.

Fix 3: Remove Apple Music from your device

If your app doesn’t require an update, please remove the Apple Music app from your device, if you are using an iPhone or Apple device, here’s how to do so:

  • Hold down the app until it starts moving and you see an ‘x’ in the top right corner
  • Click the ‘x’ and the app should disappear
  • Once the app is gone, head on to the app store > search ‘Apple Music’
  • You should then see a cloud with an arrow down instead of an install button, due to you already having it on your device at some point.
  • Finally, allow the app to download and then sign in

Users have found this issue to be helpful, however, if this doesn’t stop you from getting the Apple Music Error 42800, then we’d recommend updating your iOS software.

Fix 4: Update your iOS software

Photo by Giorgio Trovato on Unsplash

If none of the steps so far have been successful, we’d recommend seeing if your iPhone needs an update. Here’s how to update your iPhone:

  1. Make sure your phone is plugged into a charger, even if your battery is high, it won’t update without it being plugged in.
  2. Once you’ve done this, head to the ‘settings’ cog on your phone
  3. Then scroll down to general > software update > turn on automatic updates for future issues.
  4. Your phone will then check if it is running the latest version. If it isn’t let the phone update, this may take up to 30 minutes. However, it is usually quicker.

Fix 5: Force restart your iPhone

Restarting your phone can be helpful when it comes to resolving issues, with this error being no different. Depending on which Apple device you have, will depend on how you restart it.

Face ID device

To restart a device with face ID, press the volume up/down button at the same time as the side button until the Apple logo appears, then release it.

Force restart iPhone 7

For the iPhone 7, you need to press the volume down button as well as the sleep/wake button at the same time. Once the Apple logo appears release both buttons at the same time.

iPhone 6s or SE

To restart the iPhone 6s or SE, you need to press the sleep/wake button on the top of the device at the same time as the touchpad. When the Apple logo appears, release both at the same time.

Fix 6: Remove the song with the error

Are you only experiencing the error code on a select few songs? If so, we’d recommend removing those songs from your library and then redownloading them. Once you’ve done this, then the song should work. However, if this doesn’t fix the error or if your issue is on your whole library, then this final step should fix that.

If you are still having playing downloaded songs, here’s how to play them.

Fix 7: Turn off the Dolby Atmos

If you’re reading this and wondering what Dolby Atmos is, you’re not alone. Dolby Atmos provides a different experience when listening to music, with Apple referring to it as making you feel like you’re on stage next to the singer. Despite this, not all songs play via this, and some do not even sound good.

  1. Open the Apple Music app
  2. Tap Settings > Music > Audio
  3. Then choose Dolby Atmos
  4. You can then choose whether to have it off or on, in this case, click off. This can be changed back at any time.

Once you’ve done this, close your app and reopen it.


Although troubleshooting your device isn’t ideal, we hope this has been able to help you resolve the Apple Music error with ease. If you’re still having issues after troubleshooting your device, we’d recommend trying your Apple Music on a different device, e.g. a laptop or a web browser.