Are you getting an Amazon Prime error code 5004 while trying to sign from your streaming device or a computer? Do you know why you keep getting the error message over and over again? Don’t worry, we have gathered all the information you need to fix this issue.

Amazon Prime offers top quality video entertainment services. You can watch the latest TV shows and on-demand movies and never have to face any shortage of content to keep you entertained.

However, Amazon Prime Video subscribers often face error codes that keep popping up on their screens. Let’s get into detail about what the 5004 error code is and what can you do to get rid of it.

What Does Amazon Error Code 5004 mean?

A lot of users reported they when they try to sign in to the Amazon Prime video server through their computer or streaming device, they get the following error message.

“We are unable to process your request. Please try again later or contact customer service at”

The error message displays a code 5004 that represents the authentication error.

Why Do I Keep Getting An Error Message On Amazon Prime?

Before letting you know how to fix this error, it is important to know what causes the 5004 error code. Tale a look at some of the causes below.
  • You have an unstable internet connection or experiencing network connectivity errors
  • You are using a VPN
  • Your computer or network is behind a firewall that is not letting you sign in to Amazon Prime
  • Security software is blocking your access to Amazon Prime
  • You are Signing in to Amazon prime on a browser with loads of cookies and junk data
  • You are using an outdated version of the Amazon Prime Video app
  • Amazon Prime app is corrupted with a bug

How Do I Fix Amazon Prime Video Error?

To fix the Amazon Prime Video Error code 5004, refer to the following troubleshooting methods.

Check Your Internet Connection Stability

One of the most common causes that you can not sign in to Amazon Prime Video is an unreliable internet connection. Minor fluctuations in the network and slow internet speed result in losing the connection from your streaming device to the Amazon Prime servers.

Therefore, make sure that your internet connection is stable and has an optimal speed. If your wireless network does not show a good speed, restart your router or contact your internet service provider to resolve the connectivity and speed issues.

Disable Proxy or VPN

Anonymity on the internet is great for so many reasons. However, the programs and software you use to stay anonymous by rerouting and using traffic encryption can sometimes lead to unwanted problems.

So if you are using a VPN or a proxy on a computer, disable it and then sign in to Amazon Prime.

Disable Firewall and Security Software

If you are trying to sign in to Amazon Prime from your computer, you might be running an antivirus program or you might have configured your firewall settings in a way that won’t let you log on to the Amazon servers.

Firewall and antivirus can show you the static web pages but trigger authentication errors on dynamic pages by blocking certain websites. Therefore, to fix the error code 5004, disable your firewall and antivirus and then try to sign in to Amazon Prime again.

Clear Browser Cache and Cookies

Websites store cookies on your computer or mobile device to load faster the next time you visit them. However, when these cookies get corrupted, you can face authentication errors like 5004 on Amazon Prime.

It is the best practice to delete your browser cookies from time to time. To do this in the Chrome browser:

  • Click on the three dots on the upper right corner and select more tools
  • Then go to Clear browsing data, hit on Clear, and restart the browser
  • Now sign in to Amazon Prime and verify that you don’t see the error

Reinstall Amazon Prime App

If you are streaming video through devices such as Xbox, PS4, Apple TV, or Samsung TV, you can get the error code 5004 on the Amazon Prime app.

The error happens on these streaming devices due to a bug or problem in the Amazon Prime Video app itself. Therefore, the best approach is to reinstall the app with an updated copy of Amazon Prime on your streaming device.

Next, launch the newly installed app and see if that fixes the error code 5004.


It is very frustrating to get Amazon Prime error code 5004 while you are trying to watch your favourite TV shows or movies. However, you can fix the error by using the troubleshooting methods in this guide. Start with the basics and make sure that you are entering the correct username and password before trying any fixes.