Are you stuck on Amazon error 7303 while trying to play a Prime Video? There could be a few reasons for this. In most cases, a weak internet connection is to blame. However, as bothersome as this error is, it is pretty easy to fix.

Amazon Prime is a video streaming service Amazon. This feature comes with your Amazon account. Through it, you can have access to multiple TV shows and movies. Moreover, you can enjoy 4K Ultra HD and High Dynamic Range (HDR) with its premium features. In addition to this, you can also use mobile downloads to view content offline. 

In recent years Amazon has become a great streaming platform. However, it is still prone to errors. Perhaps the most common of these errors are the Prime Video error 1601 and error code 9912. Before discussing how to fix Amazon error 7303, we will discuss why it occurs.

Why Do I Keep Getting an Error Message on Amazon Prime?

error message from amazon

The Amazon error 7303 is essentially a Prime Video streaming issue. An error occurs in Fire TV, video, or playback. It typically stems from having a poor internet connection. Check out a few more Amazon errors that suggest video streaming problems:

1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7202, 7206, 7207, 7230, 7235, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003

We suggest running a speed test to make sure that this is the problem you are facing. To smoothly be able to stream SD TV shows and videos, you need to have at least 1.5Mbps of internet speed. To be able to stream in HD, you need 3.5Mbps. Remember that all these are actual speeds and not the speed advertised by your IPS. 

If you find your internet speed lacking, get in touch with your internet provider for assistance. Additionally, you can also head to Prime Video’s customer care page for more guidance on the subject.  However, before doing that, you can take a few steps on your own. 

How Do I Fix Amazon Prime Video Error?

cancel amazon prime

Now that we have narrowed down the primary reason why you are facing Amazon error 7303 let’s talk about how this issue can be resolved. While this Prime Video streaming error may seem complicated to deal with, it is quite straightforward. Below are a few ways to fix your Amazon error 7303:

Solution1: Begin by checking your internet connection speed to rule out any other possibilities. 

Solution 2: If youre internet connection is weak or isn’t connecting at all to your streaming device, try connecting to a wireless network. In most cases, establishing a strong and more secure connection can help overcome the problem. Your router may not be powerful enough to establish this connection if you have a large home. 

Solution 3: If you suspect that there are interferences in your connection, try to clear these obstacles. These could be thick walls, too. In that case, you should move to the room containing the router. Doing this could help decongest the channel. 

Solution4: Sometimes, the fact that other devices are connected to the same router can cause an issue with your streaming device. This can distort your signals. We suggest you temporarily disconnect the other devices. 

Solution 5: Try moving to a wired ethernet connection. 

Solution 6: Reboot/ Power cycle your network hardware and your streaming device. Power cycling your router and streaming device is relatively straightforward:

  • Unplug your router. 
  • Unplug your streaming device 
  • Leave both devices unplugged for approximately 30 seconds.
  • Plug then back in. first the streaming device and then your internet router. 
  • Pay close attention to the activity lights and give each device time to boot up and connect.

Other Steps You Can Take:

However, if the issue still persists, there are three more things you can try doing. If youre using a VPN or a proxy service, this could be slowing your internet connection down. 

Secondly, in case youre streaming your Prime Videos on a smart TV, ensure that all external devices are connected to your display through the HDMI cable. Make sure that the HDMI cable is compatible with either HDCP 1.4 or HDCP 2.2. 

Lastly, make sure that your streaming device or the web browser is appropriately updated. For Google Chrome updates:

  • Type chrome://settings/help  in the address bar. This will launch an automatic check for new updates or, 
  • Click the icon with three vertical dots in the browser’s top-right corner. Click Help > About Google Chrome for updates. 

If you use the Firefox web browser, then click on the three vertical dots and then click Help > About Firefox. This will open the newest update. 

However, if youre on from your Fire Tablet, then do the following: 

  • Click and open the Settings menu
  • Select Device Options. This will launch System Updates
  • Click on Updates: Check Now 

If youre using a Fire TV device

  • Start by Clicking to open the Settings menu
  • Then, Click My Fire TV
  • Finally, Click on About and then Check for System Update

If none of these solutions work, consider calling your internet service provider (IPS) to resolve the problem. 

How Do I Cancel Amazon Prime?

netflix won't work on my samsung tv

Photo by freestocks on Unsplash

You always have the option of cancelling your Amazon Prime’s member subscription. The process is simple and will only take a few minutes. In order to cancel your subscription to Amazon Prime, log in to your account. Go to Account & Lists > Your Prime Membership > Manage Membership > End Membership. At this point, you’ll come across a pop-up reminding you of lost benefits, to confirm your cancellation, select  Cancel My Benefits. 


Amazon Prime is arguably one of the most widely-used video streaming platforms in the world. Through it, we have access to a multitude of TV shows, and movies to choose from. 

You can’t go wrong subscribing to one of its affordable monthly packages. We hope this guide has helped you understand what Amazon error 7303 is. Use the tips and tricks highlighted to overcome this issue.